[All remote jobs](https://jobicy.com/jobs.md)[![Ataraxis AI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4786fdef-221.png)](https://jobicy.com/company/ataraxis-ai.md)[Ataraxis AI](https://jobicy.com/company/ataraxis-ai.md) # Client Success Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ataraxis-ai.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished5 Oct 2026Apply before4 Nov 2026Listing views46Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Ataraxis AI is hiring a Client Success Specialist to provide responsive, empathetic support for physicians, laboratories, hospitals, patients, and internal teams using its oncology testing services. The role manages inquiries regarding tests, billing, order status, sample requirements, workflows, and documentation while maintaining accurate CRM records. The specialist will coordinate with Sales and clients to address incomplete data, resolve escalations through root-cause investigation, and help improve service processes. This is an early-career, healthcare-facing customer success role requiring strong communication, organization, professionalism, and comfort operating in a fast-moving clinical AI company. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires careful handling of healthcare-related questions, multiple stakeholder groups, and time-sensitive order or data issues. Although it is an early-career role, success depends on accurate documentation, sound judgment, and the ability to manage escalations in a fast-paced setting. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$60,000US market range$50k–$70k0$77k AI insightNo salary was disclosed in the posting, so these are estimated US-market annual base-pay figures for a Client Success Specialist with 1–2+ years of experience in healthcare, diagnostics, or biotech. A reasonable estimated midpoint is $60,000 USD, with a typical market range of approximately $50,000–$70,000 USD depending on location, clinical-domain knowledge, and company stage. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Healthcare](https://jobicy.com/jobs?search_keywords=Healthcare.md)[Diagnostics](https://jobicy.com/jobs?search_keywords=Diagnostics.md)[Clinical Operations](https://jobicy.com/jobs?search_keywords=Clinical%20Operations.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Patient Communication](https://jobicy.com/jobs?search_keywords=Patient%20Communication.md)[Issue Resolution](https://jobicy.com/jobs?search_keywords=Issue%20Resolution.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow would you respond to a physician who needs an update on a delayed test result?I would first verify the order status, sample receipt, and any outstanding documentation in the relevant systems. I would provide the physician with a clear and factual update, explain any actionable next steps, coordinate internally to resolve blockers, and document the interaction and follow-up commitment. Describe how you would handle an incomplete order submitted by a laboratory or client. I would identify the missing data or documentation, contact the appropriate client contact with a concise explanation of what is needed, and make it easy for them to respond. I would track the request in Salesforce, follow up according to the required timeline, and work with internal teams to prevent unnecessary delays once the information is received. What is your approach to handling an escalated customer issue? I would listen carefully, acknowledge the concern, gather the relevant facts, and identify the root cause before proposing a resolution. I would keep the customer informed throughout the process, involve the right internal stakeholders promptly, and document the outcome and any prevention steps. How do you prioritize when several physicians, patients, and internal teams need help at the same time? I prioritize based on clinical or customer impact, time sensitivity, and dependencies that could delay testing or results. I would address urgent patient-care or order-blocking issues first, communicate realistic response times to other requesters, and use task tracking and CRM notes to ensure no follow-up is missed. How would you explain a complex testing workflow to someone with limited technical knowledge? I would use plain language, focus first on the person’s specific question, and break the workflow into simple steps such as order submission, sample requirements, processing, and result delivery. I would avoid unnecessary jargon, confirm understanding, and provide written follow-up resources when appropriate. Opportunity details ## About this role. ### About Ataraxis AI Ataraxis is a clinical AI research lab working at the intersection of multi-modal AI and precision medicine. Our goal is to make disease predictable. To accomplish this, we develop new AI methods that predict patient outcomes and treatment response, and build clinical tools to assist physicians in selecting the most optimal treatments for their patients. Our AI research lab discovers and develops methods to recognize patterns and predict outcomes across complex, multi-modal clinical data. This spans our [causality](https://www.ataraxis.ai/research-causality) (Ataraxis™ Tau), [foundation model](https://www.ataraxis.ai/research---representation-learning) (Falcon and Kestrel for digital pathology), and [survival analysis](https://www.ataraxis.ai/research-survival-analysis) research. Our first clinical products, such as [Ataraxis™ Breast](https://www.ataraxis.ai/ataraxis-breast-overview) for breast cancer, already help patients get the most appropriate treatment across the best academic institutions and community clinics worldwide. At Ataraxis, you will have a unique opportunity to shape not only the future of our company, but also the future of healthcare. You will join an exceptional team at the forefront of clinical AI research and deployment. Our advisors include AI pioneers such as our founding advisor, Yann LeCun, and distinguished oncologists from top cancer research institutions, all united by the mission to redefine precision medicine. Ataraxis has raised over $24 million in funding, including a $20 million Series A led by top venture capital funds such as Thiel Capital/Founders Fund (OpenAI, SpaceX, Palantir), Obvious Ventures (AMI Labs, Inceptive, Radical Numerics, Recursion), and AIX Ventures (Hugging Face, Perplexity). We are an company with a flat organizational structure, where every team member is empowered to actively contribute. Leadership roles are earned by those who demonstrate initiative and consistently deliver exceptional results. Strong work ethic and the ability to prioritize ruthlessly are essential. ### Responsibilities * Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams, responding promptly and professionally to all inquiries via phone, email, or web. * Deliver an excellent customer experience by addressing questions about tests, services, billing, and order status with empathy, accuracy, and clear communication. * Collaborate with Sales and clients to resolve missing or incomplete data, ensuring smooth ordering process and and timely delivery of test results. * Maintain detailed and accurate documentation of all communications, actions, and follow-ups. * Research and resolve escalated issues, identify root causes, and communicate outcomes clearly to both customers and internal stakeholders. * Stay knowledgeable about Ataraxis oncology tests, including sample requirements, workflows, and documentation needs. * Support process improvements and special projects that enhance efficiency, quality, or customer satisfaction. ### Qualifications * Bachelor’s degree preferred, or an equivalent mix of education and hands-on experience. * 1-2+ years of client-facing or customer support experience, ideally within diagnostics, biotech, or healthcare. * Proficient in Salesforce, Microsoft Office, and general data management or CRM systems. * Excellent written and verbal communication skills, with the ability to tailor messaging for physicians, patients, and internal teams. * Strong organizational and time management abilities; able to prioritize multiple tasks in a fast-paced environment. * Demonstrated problem-solving skills with sound judgment and attention to detail. * Works effectively in cross-functional teams, maintaining professionalism and a positive attitude under pressure. * Flexible and adaptable to changing business priorities and operational demands. Show more [Apply now >](https://jobicy.com/jobs/154554-client-success-specialist-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![AppSamurai logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ff5c7918-221.jpeg) AppSamurai Oct 5 New ### [Customer Success Manager – EMEA](https://jobicy.com/jobs/154565-customer-success-manager-emea-3.md) What is Storyly? Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites. From the newest products to promotions, from instant… * ![AppSamurai logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ff5c7918-221.jpeg) AppSamurai Oct 5 New ### [Customer Success Manager, EMEA (m/w/d)](https://jobicy.com/jobs/154570-customer-success-manager-emea-m-w-d.md) What is Storyly? Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites. From the newest products to promotions, from instant… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Oct 5 New ### [Enterprise Solutions Engineer – USA](https://jobicy.com/jobs/154528-enterprise-solutions-engineer-usa.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Worldly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fe6d418-221.jpg) Worldly Oct 5 New ### [Customer Success Associate (Sustainability)](https://jobicy.com/jobs/152525-customer-success-associate-sustainability.md) Customer Success Associate (Sustainability) Location: Remote (China, Vietnam, Hong Kong, or Philippines) Reports to: Regional Lead, APAC About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering… * ![Ramp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7fafb2d0-221.png) Ramp Oct 5 New ### [Technical Consultant, S/4HANA](https://jobicy.com/jobs/152524-technical-consultant-s-4hana.md) About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend… * ![Worldly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fe6d418-221.jpg) Worldly Oct 5 New ### [Customer Success Manager | Sustainability | Fashion Supply Chains](https://jobicy.com/jobs/152518-customer-success-manager-sustainability-fashion-supply-chains.md) Customer Success Manager | Sustainability | Fashion Supply Chains Location: Remote – Europe, United Kingdom About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data… * ![Ramp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7fafb2d0-221.png) Ramp Oct 5 New ### [Technical Consultant, Mid-Market](https://jobicy.com/jobs/152517-technical-consultant-mid-market.md) About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend… * ![Ramp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7fafb2d0-221.png) Ramp Oct 5 New ### [Technical Consultant, Strategic, Oracle Cloud](https://jobicy.com/jobs/152531-technical-consultant-strategic-oracle-cloud.md) About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend… * ![Beyond Finance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/68cd015e123539d873279c7b82f1ca6a.jpg) Beyond Finance Oct 5 New ### [Customer Service Representative](https://jobicy.com/jobs/152536-customer-service-representative-5.md) At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,… * ![LevelUp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/31e98500-221.png) LevelUp Oct 4 New ### [L1 Hosting Tech Support Agent](https://jobicy.com/jobs/152460-l1-hosting-tech-support-agent.md) Company Overview LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with various companies, delivering valuable… [Browse all jobs](https://jobicy.com/jobs.md)