[All remote jobs](https://jobicy.com/jobs.md)[![AppSamurai logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ff5c7918-221.jpeg)](https://jobicy.com/company/appsamurai.md)[AppSamurai](https://jobicy.com/company/appsamurai.md) # Customer Success Manager – EMEA Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/appsamurai.md)ShareRemote from[Spain](https://jobicy.com/job-region/spain.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished5 Oct 2026Apply before4 Nov 2026Listing views36Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Customer Success Manager owns the post-sale lifecycle for mid-market and enterprise B2B SaaS accounts, from onboarding through renewal and expansion. The role combines strategic customer advisory work, usage analysis, business reviews, churn prevention, and direct commercial negotiation. It supports customers in ecommerce, fintech, betting, and mobile-first sectors, helping them use Storyly’s content-engagement platform to improve conversion, retention, and AOV. Success requires strong English and Hebrew communication, comfort collaborating with Product, Engineering, and Support, and willingness to travel to customer offices and events. The position is commercially accountable and requires proactive ownership of retention, upsell, and customer outcomes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires balancing strategic account management, data-led adoption work, technical issue coordination, and direct responsibility for renewals and expansion. Managing enterprise stakeholders in two languages while preventing churn and negotiating commercial terms raises the complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$110,000US market range$90k–$130k0$143k AI insightNo actual salary is disclosed in the posting. The figures are estimated US-market annual base-salary benchmarks in USD for a Customer Success Manager with 3+ years of B2B SaaS experience, enterprise account ownership, renewal and expansion responsibility, and multilingual communication requirements; variable compensation may apply but is not stated. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Churn Prevention](https://jobicy.com/jobs?search_keywords=Churn%20Prevention.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Commercial Negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20Negotiation.md) Sample interview questionsHow have you used product-usage data to reduce churn risk for an account?I define leading adoption indicators tied to the customer’s desired outcome, monitor them through account-health reporting, and investigate material declines early. I then align stakeholders on a recovery plan with clear actions, owners, and milestones, and review progress regularly until adoption and value realization improve. Describe your approach to a renewal where the customer is questioning ROI. I begin by understanding the underlying concern and reviewing usage, outcomes, and stakeholder feedback. I build a business case that connects the platform to agreed metrics such as conversion, retention, or operational efficiency, address any adoption gaps, and present a practical success plan alongside the renewal proposal. How would you onboard a new enterprise customer to Storyly? I would start with a discovery session to clarify business goals, target audiences, success metrics, and implementation stakeholders. I would then run dashboard and product workshops, create an initial content and placement plan, establish first-value milestones, and schedule early check-ins to remove blockers and reinforce adoption. How do you manage a technical escalation while preserving customer confidence? I acknowledge the impact promptly, clarify the issue and expected business risk, and coordinate internally with Support, Product, and Engineering. I provide the customer with a clear communication cadence, avoid making unverified promises, and close the loop with a resolution summary and prevention steps. What is your strategy for identifying and pursuing expansion opportunities? I look for expansion signals in business priorities, product usage patterns, additional teams or markets, and unrealized use cases. I validate the customer’s value case before proposing a targeted solution, involve the right decision-makers, and position expansion as a way to achieve their documented objectives rather than as a standalone sales motion. Opportunity details ## About this role. What is Storyly? Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites. From the newest products to promotions, from instant campaigns to long term user education Storyly seamlessly improves user engagement with interactive, personalized, social-native formats such as in-app stories like Instagram, vertical video feeds like Tiktok and many more. Marketers are able to publish content themselves in minutes, without an engineering ticket. While Storyly handles all image and video traffic at an a always ready at scale, offering peace of mind and server cost efficiency. Retailers use it to turn browsing into buying. Banks and fintechs use it to make deep product portfolios visible at the moment of attention. Sportsbook and casino operators use it to give a promotional calendar somewhere to live beyond a four-slot homepage. Storyly is trusted by 400+ brands across 40+ countries including industry leaders such as Sephora, NEXT, Stradivarius, Parfois, Coca-Cola, Bank Hapoalim, Leumi Bank & Strauss, tbi Bank, Turkish Airlines, Gulf Airlines, Kapital Bank, William Hill and BOYLE Sports. Storyly also holds a Leader position across categories like Content Distribution, Content Creation, eCommerce Personalization and Mobile Marketing in G2. In 2026 Storyly is also named as the Interactive Content Platform of the Year by Martech Breakthrough Awards. Headquartered in New York, Stroryly has teams in London, Amsterdam, Zurich, Buenos Aires and Istanbul. The easiest way to explore Storyly is to check out [www.storyly.io](http://www.storyly.io) What You Do On a daily basis, you’ll be working with global scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction. Within one day, the Storyly customer success manager can present a demo to a big multinational bank, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a major fintech app by showing them why Storyly is indispensable for their success. ### Responsibilities * Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion * Lead onboarding calls and dashboard workshops to get new customers to first value fast * Monitor account health and usage data to catch churn risk early, and act on it before it escalates * Build content and engagement strategies tied to each customer’s goals, using Storyly’s widgets, placements, and AI-powered Flows * Run regular business reviews that connect product usage to measurable outcomes — conversion, retention, AOV * Own renewals and identify expansion opportunities, negotiating commercial terms directly rather than just relaying them * Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap * Turn strong customer outcomes into case studies, references, and reviews * Represent Storyly at local relevant events, visit customers when necessary or beneficial to do so. ### Who You Are * 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company * Demonstrated ownership of commercial outcomes — renewals, upsell, negotiation — with real numbers to show for it * Experience managing mid-market or enterprise accounts, ideally in ecommerce, retail, fintech, betting or mobile-first products * Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them * Strong written and verbal communication in English & Hebrew * Track record of working cross-functionally with Product and Engineering to close customer issues * Able to travel customer offices and events, around 10% * You have native or professional level communication skills in English and in Hebrew ### It’s a plus if you’ve one or more of the following: * Experience in mobile commerce, retail media, or in-app engagement platforms * Familiarity with CS tooling like Salesforce, Custify, or similar * Experience in verticals such as e-commerce, finance, and utility * Experience in the loyalty sector ### Compensation ### Additional Information Show more [Apply now >](https://jobicy.com/jobs/154565-customer-success-manager-emea-3.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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