[All remote jobs](https://jobicy.com/jobs.md)[![AppSamurai logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ff5c7918-221.jpeg)](https://jobicy.com/company/appsamurai.md)[AppSamurai](https://jobicy.com/company/appsamurai.md) # Customer Success Manager, EMEA (m/w/d) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/appsamurai.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentContractExperienceSeniorPublished5 Oct 2026Apply before4 Nov 2026Listing views29Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Customer Success Manager role owns post-sale relationships for EMEA customers using Storyly’s AI-powered content experience platform. Responsibilities span onboarding, adoption strategy, account-health monitoring, business reviews, renewals, expansion, and direct commercial negotiations. The manager will work with ecommerce, fintech, and betting customers and translate product usage into outcomes such as conversion, retention, and average order value. The role requires at least three years of B2B SaaS customer success or account management experience, strong analytics skills, and cross-functional collaboration with Product, Engineering, and Support. Professional English and Hebrew communication skills, along with occasional customer travel, are required. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines strategic customer advisory work with revenue ownership, including renewals, expansion, and negotiation. It requires independently diagnosing adoption risks through data while managing enterprise stakeholders and coordinating internal technical teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$105,000US market range$85k–$130k0$143k AI insightNo actual salary is disclosed in the job posting. The figures shown are estimated annual USD base-salary market benchmarks for a US-based Customer Success Manager with 3+ years of B2B SaaS experience and commercial ownership; actual contractor compensation and Berlin-based rates may differ materially. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Commercial Negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20Negotiation.md)[Customer Analytics](https://jobicy.com/jobs?search_keywords=Customer%20Analytics.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow do you identify and address churn risk in a SaaS account?I combine quantitative signals, such as declining usage, inactive users, or missed milestones, with qualitative inputs from customer conversations. I validate the root cause, create a mutually agreed recovery plan with clear owners and dates, and track progress through regular check-ins until the account returns to a healthy adoption path. Describe how you would run an effective quarterly business review for an enterprise customer. I would tailor the agenda to the customer’s objectives, summarize adoption and outcome metrics, highlight wins and unresolved gaps, and compare progress against agreed success criteria. I would conclude with prioritized recommendations, upcoming initiatives, and a documented action plan that supports renewal and growth. How have you approached an upsell or expansion conversation without damaging customer trust? I introduce expansion only after establishing that the recommended capability addresses a genuine business need. I use evidence from usage patterns, goals, and realized outcomes to build the business case, explain the commercial terms transparently, and position the proposal as a jointly beneficial next step rather than a sales push. What would you do if a major customer reported a technical issue that threatened their campaign launch? I would acknowledge the impact promptly, collect the necessary technical details, and coordinate a focused escalation with Support and Engineering. I would provide the customer with a clear communication cadence, set realistic expectations, explore a practical workaround where possible, and follow up after resolution with a root-cause review and prevention plan. How would you create a content strategy for a mobile commerce customer using Storyly? I would begin with the customer’s commercial objective and audience segments, then map suitable interactive formats and placements to the user journey. I would establish baseline metrics, test creative and targeting variants, monitor conversion and engagement data, and iteratively refine the program based on the strongest-performing experiences. Opportunity details ## About this role. What is Storyly? Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites. From the newest products to promotions, from instant campaigns to long term user education Storyly seamlessly improves user engagement with interactive, personalized, social-native formats such as in-app stories like Instagram, vertical video feeds like Tiktok and many more. Marketers are able to publish content themselves in minutes, without an engineering ticket. While Storyly handles all image and video traffic at an a always ready at scale, offering peace of mind and server cost efficiency. Retailers use it to turn browsing into buying. Banks and fintechs use it to make deep product portfolios visible at the moment of attention. Sportsbook and casino operators use it to give a promotional calendar somewhere to live beyond a four-slot homepage. Storyly is trusted by 400+ brands across 40+ countries including industry leaders such as Sephora, NEXT, Stradivarius, Parfois, Coca-Cola, Bank Hapoalim, Leumi Bank & Strauss, tbi Bank, Turkish Airlines, Gulf Airlines, Kapital Bank, William Hill and BOYLE Sports. Storyly also holds a Leader position across categories like Content Distribution, Content Creation, eCommerce Personalization and Mobile Marketing in G2. In 2026 Storyly is also named as the Interactive Content Platform of the Year by Martech Breakthrough Awards. Headquartered in New York, Stroryly has teams in London, Amsterdam, Zurich, Buenos Aires and Istanbul. The easiest way to explore Storyly is to check out [www.storyly.io](http://www.storyly.io) What You Do On a daily basis, you’ll be working with global scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction. Within one day, the Storyly customer success manager can present a demo to a big multinational bank, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a major fintech app by showing them why Storyly is indispensable for their success. ### The scope: * Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion * Lead onboarding calls and dashboard workshops to get new customers to first value fast * Monitor account health and usage data to catch churn risk early, and act on it before it escalates * Build content and engagement strategies tied to each customer’s goals, using Storyly’s widgets, placements, and AI-powered Flows * Run regular business reviews that connect product usage to measurable outcomes — conversion, retention, AOV * Own renewals and identify expansion opportunities, negotiating commercial terms directly rather than just relaying them * Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap * Turn strong customer outcomes into case studies, references, and reviews * Represent Storyly at local relevant events, visit customers when necessary or beneficial to do so. ### The Experience: * 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company * Demonstrated ownership of commercial outcomes such as renewals, upsell, negotiation * Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting or mobile-first products * Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them * Track record of working cross-functionally with Product and Engineering to close customer issues * Able to travel customer offices and events, around 10% * You have native or professional level communication skills in English and in Hebrew ### It’s a plus if you’ve one or more of the following: * Experience in mobile commerce, retail media, or in-app engagement platforms * Familiarity with CS tooling like Salesforce, Custify, or similar * Experience in verticals such as e-commerce, finance, and utility * Experience in the loyalty sector ### Equal Opportunity & Non-Discrimination (AGG) * We value diversity and provide equal opportunities to all applicants and welcome applications from all qualified independent professionals irrespective of the grounds protected under the German General Equal Treatment Act (AGG, § 1): ethnic origin, gender, religion or belief, disability, age, and sexual identity. The “(m/w/d)” in the title signals that this engagement is open to people of all genders (male / female / diverse). ### Compensation ### Additional Information Show more [Apply now >](https://jobicy.com/jobs/154570-customer-success-manager-emea-m-w-d.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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