[All remote jobs](https://jobicy.com/jobs.md)[![DataGrail logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/35efc72a-221.jpg)](https://jobicy.com/company/datagrail.md)[DataGrail](https://jobicy.com/company/datagrail.md) # IT & Business Systems Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/datagrail.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 130k–175k / yrDepartment[DevOps & Infrastructure](https://jobicy.com/categories/admin.md)EmploymentFull TimeExperienceDirectorPublished5 Oct 2026Apply before4 Nov 2026Listing views33Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. DataGrail is seeking a senior, highly autonomous IT & Business Systems Manager to own IT operations for its distributed, remote-first workforce. The role covers Apple endpoint administration, MDM, identity and access management, SaaS application lifecycle management, employee onboarding and offboarding, and hands-on technical support. The manager will partner closely with Security on ISO 27001-relevant controls, access reviews, tooling rollouts, and audit readiness. A major objective is to replace reactive support with automated, self-service workflows while maintaining strong security controls and vendor governance. This position reports to the VP of Engineering and serves as the primary technology contact for employees across the company. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a broad senior individual-contributor leadership role requiring independent ownership of IT, business systems, endpoint security, compliance execution, and employee support. Success depends on balancing urgent operational issues with longer-term automation, ISO readiness, and cross-functional stakeholder management. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$152,500US market range$125k–$180k0$198k AI insightThe disclosed US base compensation range is $130,000 to $175,000 USD yearly, with a midpoint of $152,500. This is competitive for a senior remote-first IT and business systems manager who owns endpoint management, IAM, SaaS administration, automation, and ISO compliance support; an estimated broader US market range is $125,000 to $180,000 annually, excluding equity and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [IT operations](https://jobicy.com/jobs?search_keywords=IT%20operations.md)[Business systems](https://jobicy.com/jobs?search_keywords=Business%20systems.md)[Apple device management](https://jobicy.com/jobs?search_keywords=Apple%20device%20management.md)[MDM](https://jobicy.com/jobs?search_keywords=MDM.md)[Identity and access management](https://jobicy.com/jobs?search_keywords=Identity%20and%20access%20management.md)[Okta](https://jobicy.com/jobs?search_keywords=Okta.md)[ISO 27001 compliance](https://jobicy.com/jobs?search_keywords=ISO%2027001%20compliance.md)[Endpoint security](https://jobicy.com/jobs?search_keywords=Endpoint%20security.md)[Python automation](https://jobicy.com/jobs?search_keywords=Python%20automation.md)[SaaS vendor management](https://jobicy.com/jobs?search_keywords=SaaS%20vendor%20management.md) Sample interview questionsHow would you approach taking ownership of a remote-first IT environment during your first 90 days?I would begin with an inventory of endpoints, identities, SaaS applications, support requests, vendors, and existing controls. I would stabilize helpdesk coverage and onboarding/offboarding first, then document ownership, risk areas, service metrics, and a prioritized roadmap for automation and compliance improvements. Describe how you would manage an Apple fleet using an MDM platform such as Kandji or Jamf. I would establish standardized enrollment, configuration baselines, encryption, OS-update policies, application deployment, compliance reporting, and device lifecycle workflows. I would also integrate the MDM with identity and security tooling so device posture can inform access decisions and audit evidence. How do you balance fast employee support with security and compliance requirements? I use clear, risk-based standards and automate common approved workflows so employees receive fast service without bypassing controls. For exceptions, I document approvals, apply time-bound access where appropriate, and ensure decisions create an auditable trail. What automation opportunities would you prioritize to reduce IT ticket volume? I would prioritize high-volume and repeatable requests such as application access, password and account support, device setup, software installation, and employee lifecycle changes. I would use self-service portals, identity workflows, scripts, and well-maintained knowledge articles, then measure ticket deflection and resolution times. How would you support ISO 27001 audit readiness as an IT and business systems leader? I would partner with Security to map IT-owned controls to evidence requirements, focusing on asset inventory, access reviews, endpoint compliance, change management, vendor records, and employee lifecycle processes. I would make evidence collection continuous through system reporting and documented operating procedures rather than treating audit preparation as a one-time project. Opportunity details ## About this role. ### The Opportunity: Data privacy has become one of the most strategic challenges facing modern enterprises, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business. As an IT & Business Systems Manager, you’ll independently own IT and Business Systems for DataGrail, including endpoints, applications, and day-to-day operations for our team — operating with significant autonomy and shaping how the function runs, Reporting to the VP of Engineering, you’ll be the face of technology for DataGrail’s employees, the first call when something breaks, and the person building the automated, self-service systems that let the company scale without scaling manual support. You’ll partner closely with Security to build the controls DataGrail needs for ISO compliance, with real ownership over how this function evolves — and you’ll extend the security engineering function’s execution capacity, partnering hands-on across day-to-day security workstreams rather than simply implementing controls handed down from Security. This is a chance to take a function in transition and build it into something modern: moving IT from reactive support to an automated, self-service operation, partnering directly with Security on ISO compliance, and growing the scope of the role as DataGrail scales. ### What You’ll Do: * Own IT and business systems operations for DataGrail’s remote workforce, including endpoint management, identity, and the SaaS application footprint — provisioning and deprovisioning employee access across every tool, with an accurate inventory of renewals reviewed monthly. * Deliver hands-on technical support across the company, resolving issues at the desktop level and setting the standard for fast, first-call resolution. * Run onboarding and offboarding for the device and account lifecycle, delivering a smooth new-hire IT experience and a clean exit when people leave. * Partner with Security to build and maintain the access controls, endpoint policies, and audit trails required for ISO compliance. * Partner hands-on with DataGrail’s security engineer, executing across day-to-day security workstreams such as tooling rollouts, and access reviews. * Build automation and self-service tooling that reduces manual ticket volume while preserving strong controls and visibility. * Administer DataGrail’s Apple-based fleet end to end, from MDM policy to OS upgrades to hardware lifecycle. * Manage vendor relationships and DataGrail’s SaaS vendor management process — onboarding and offboarding vendors and maintaining accurate records ensuring technology spend goes toward the right long-term solutions. * Partner proactively across functions — surfacing IT needs, aligning on priorities, and serving as a reliable, go-to point of contact for teams that depend on IT — building the systems and automation that make it easy for cross-functional partners to self-serve ### What You’ll Bring * Proven, senior-level experience independently owning a distributed, remote-first IT environment at a company DataGrail’s size — spanning endpoints, identity, and business applications, with full accountability for the function rather than execution against someone else’s roadmap. * A track record of operating with high autonomy — setting direction for the function, making judgment calls independently, and being trusted with minimal day-to-day oversight. * Hands-on experience administering MDM platforms (e.g., Kandji, Jamf, Hexnode) and Apple hardware and OS in an enterprise setting. * Strong understanding of identity and access management tools like Okta, and how they intersect with security and compliance requirements. * Experience building or maturing security and compliance controls, such as endpoint compliance or access reviews, ideally in support of a framework like ISO 27001. * Comfort executing on security initiatives you didn’t design, including vulnerability remediation, tooling rollouts, access reviews — working effectively in support of another owner’s strategy. * A track record of automating manual IT workflows through scripting or self-service tooling to reduce ticket volume and improve consistency. * Scripting experience in Python, and working with Claude Code and other AI tooling for building automation and self-service tools and supporting Security functions as needed. . * Experience managing IT vendor relationships and technology spend against a formal vendor management process. * Clear written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders. ### Bonus Points * ISO 27001 (or similar framework) certification, or direct experience supporting an ISO audit. * Prior IT experience in a regulated industry or another SaaS company handling sensitive data. ### What Success Looks Like ### Within 90 Days You’ll: * Learn DataGrail’s systems, tools, and team, and take ownership of IT helpdesk coverage so employees have reliable, first-call support again. ### Within 180 Days You’ll: * Independently own endpoint and access management, with foundational ISO-relevant controls in place, early automation and self-service initiatives underway, and functioning as an active hands-on execution partner to the security engineer. ### Within 365 Days You’ll: * Have positioned DataGrail for ISO audit readiness, with self-service systems in place that reduce manual ticket handling while strengthening the company’s control and audit posture. Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state. All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change. Compensation Range $130,000—$175,000 USD ### About Us: DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales. Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC. DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Show more [Apply now >](https://jobicy.com/jobs/154603-it-business-systems-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![TRM Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/34aa038c-221.png) TRM Labs Oct 5 New ### [Staff Infrastructure Engineer](https://jobicy.com/jobs/154593-staff-infrastructure-engineer.md) Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build… * ![RevenueCat logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/e9b2999e3e7950f153097909d027dda2.jpg) RevenueCat Oct 5 New ### [Senior Software Engineer, Internal Tooling](https://jobicy.com/jobs/154567-senior-software-engineer-internal-tooling.md) RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC’s S18 batch, we’ve grown into the default monetization platform for mobile…. * ![NetBox Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/df239a55-221.png) NetBox Labs Oct 5 New ### [Senior DevOps Engineer, Observability](https://jobicy.com/jobs/154542-senior-devops-engineer-observability.md) NetBox Labs is seeking a Senior Devops Engineer to join our rapidly expanding engineering team. We have multiple positions at different seniority levels open across several teams. A Senior DevOps… * ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius Oct 5 New ### [Field Technical Lead – Data Center Deployments](https://jobicy.com/jobs/150136-field-technical-lead-data-center-deployments.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… * ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius Oct 5 New ### [Site Reliability Engineer in Network Infrastructure](https://jobicy.com/jobs/150130-site-reliability-engineer-in-network-infrastructure.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… * ![Braze logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/86f743f0-221-1.png) Braze Oct 5 New ### [Senior Site Reliability Engineer I](https://jobicy.com/jobs/152549-senior-site-reliability-engineer-i.md) At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and… * ![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png) Catawiki Oct 4 New ### [Platform Engineer](https://jobicy.com/jobs/154501-platform-engineer-2.md) At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects… * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Oct 4 New ### [Engineering Manager, Core DevOps](https://jobicy.com/jobs/154498-engineering-manager-core-devops.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… * ![Eight Sleep logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/76713d2f1b795ffde1c2777d9f74e684.jpeg) Eight Sleep Oct 4 New ### [Senior ML Operations (MLOps) Engineer](https://jobicy.com/jobs/154500-senior-ml-operations-mlops-engineer.md) Join the Sleep Fitness MovementAt Eight Sleep, we’re on a mission to fuel human potential through optimal sleep. As the world’s first sleep fitness company, we’re redefining what it means… * ![Boulevard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/12/a45167e12b0ed51058a884cf9cd0c76f.png) Boulevard Oct 4 New ### [Director of Engineering, Cloud & Reliability](https://jobicy.com/jobs/152496-director-of-engineering-cloud-reliability-2.md) Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that… [Browse all jobs](https://jobicy.com/jobs.md)