[All remote jobs](https://jobicy.com/jobs.md)[![AutoFi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/03/Jobicy-210316102427-954089.jpg)](https://jobicy.com/company/autofi.md)[AutoFi](https://jobicy.com/company/autofi.md) # Performance Advisor – remote. CST Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/autofi.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 90k–100k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished5 Oct 2026Apply before4 Nov 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. AutoFi is hiring a remote Performance Advisor to manage a portfolio of automotive dealer accounts and improve client retention, product utilization, ROI, and expansion revenue. The role combines customer success, account management, consultative problem solving, and upselling within an automotive digital-retailing SaaS environment. The advisor will conduct needs assessments, lead virtual client engagements, resolve operational bottlenecks, and create turnaround plans for at-risk accounts. Candidates need automotive dealership or automotive SaaS account-management expertise, fluency with DMS, F&I, and CRM tools, and persuasive communication skills. This is a full-time, high-autonomy client-facing role aligned to CST. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires specialized automotive retail and finance-system knowledge while owning retention, utilization, and revenue outcomes for a client portfolio. Advisors must make independent decisions, address urgent client issues in real time, and influence senior dealership stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$95,000US market range$80k–$115k0$127k AI insightThe disclosed base salary range is USD 90,000–100,000 yearly, with a midpoint of USD 95,000. The separately stated annual performance bonus potential of $10,000 is variable compensation and is not included in the base-salary midpoint. For the US market, an estimated base-pay range for an experienced automotive SaaS customer success/account-management professional is USD 80,000–115,000 annually, depending on portfolio size, dealership expertise, and revenue responsibility. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Automotive SaaS](https://jobicy.com/jobs?search_keywords=Automotive%20SaaS.md)[Automotive Dealership Operations](https://jobicy.com/jobs?search_keywords=Automotive%20Dealership%20Operations.md)[Client Retention](https://jobicy.com/jobs?search_keywords=Client%20Retention.md)[Revenue Expansion](https://jobicy.com/jobs?search_keywords=Revenue%20Expansion.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[DMS Systems](https://jobicy.com/jobs?search_keywords=DMS%20Systems.md)[F&I Systems](https://jobicy.com/jobs?search_keywords=FI%20Systems.md)[CRM Software](https://jobicy.com/jobs?search_keywords=CRM%20Software.md) Sample interview questionsDescribe how you would approach an at-risk dealership account with low platform utilization.I would first review utilization, conversion, workflow, and stakeholder-engagement data to identify the most likely barriers. I would then conduct a structured discovery session with the dealer team, agree on measurable recovery goals, assign owners and dates, and maintain a regular review cadence to demonstrate progress and reinforce accountability. How have you influenced dealership decision-makers to adopt a new process or technology? I connect the recommendation to a concrete business outcome, such as faster deal completion, improved lead conversion, or greater finance penetration. I tailor the discussion to each stakeholder, use relevant performance evidence, address objections directly, and establish a practical implementation plan that makes adoption feel manageable. What experience do you have with DMS, F&I, and automotive CRM systems? I understand how dealership teams use DMS, F&I, and CRM platforms across the sales and financing lifecycle, including lead handling, deal structuring, lender workflows, and follow-up. I use that operational context to diagnose integration or process friction and to recommend changes that improve utilization and customer outcomes. How would you identify an opportunity to expand an existing client account? I would evaluate the account's maturity, product adoption, business objectives, performance gaps, and organizational readiness. If an additional store, module, or workflow would address a validated need, I would build a value case with expected outcomes, engage the appropriate decision-makers, and coordinate a low-friction expansion plan. How do you manage competing priorities across a portfolio of clients? I segment accounts by risk, revenue impact, growth potential, and time-sensitive operational needs. I maintain a disciplined engagement cadence, document action items in the CRM, reserve capacity for urgent escalations, and communicate proactively when priorities or timelines need to shift. Opportunity details ## About this role. About AutoFi AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase. Our team is diverse – spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you. For more information, visit www.autofi.com. About the Role AutoFi’s Performance Advisors (PA) are the driving force behind client success and revenue optimization. Within our cutting-edge framework, fortified by an innovative dealer segmentation strategy, our advisors wield a powerful arsenal of resources and tools. Each performance advisor strategically aligns with our maturity model, propelling dealers forward to the next phase of automotive excellence. As stewards of client retention and utilization, our PA’s command a dedicated portfolio of accounts across various software applications. Embracing a high-stakes landscape, this role demands exceptional influence, decision-making prowess, strategic acumen, and the technical aptitude to swiftly resolve in-the-moment bottlenecks. Operating with unparalleled latitude, PA’s bear the ultimate responsibility of ensuring ROI and measurable results for every AutoFi partner. Does the prospect of being a PA sound exciting to you? ### Responsibilities * Strategic Client Retention: Employ extensive knowledge of AutoFi’s Product Suite to oversee and drive the progress and results of each assigned account within the portfolio. Ensure client utilization and harness our software to align seamlessly with clients’ multifaceted objectives. * Relationship Building: Forge robust working relationships with stakeholders ranging from Dealers/Owners/Decision Makers to management and beyond. * Needs Assessment and Strategic Planning: Conduct in-depth needs assessment reviews, crafting strategic plans of action to address identified opportunities and propel client success. * Problem-Solving Mastery: Identify key barriers and core issues hindering clients from meeting business objectives. Apply problem-solving skills and strategic insight to creatively navigate situations and achieve client goals, including the ability to resolve in-the-moment bottlenecks. * Client Engagement: Maintain relationships through a regular cadence of virtual screen share engagements, delivering valuable insights to clients. * Risk Mitigation: Address ‘at-risk’ clients, formulating action plans to turnaround and retain the relationship. * Revenue Generation: Drive additional business and revenue by capitalizing on existing accounts through store expansions and product upsells. ### Qualifications * Remote support, must have very good internet/home office set up. * Automotive Digital Retailing SaaS Vendor Account Management or Consultant expertise required. * Automotive Dealership experience in Sales, Finance preferred. * Master of Persuasion: Unleash your assertiveness and persuasive prowess. We want someone who not only communicates but influences, shaping outcomes and leaving a lasting impact. * Disciplined, systematic approach to work. Detail-oriented and analytical minds. * Strong Work Ethic: Are you fueled by a relentless work ethic? We’re not just looking for employees; we’re seeking individuals who see challenges as opportunities and tackle them head-on. * Tech Trailblazer: Highly computer literate? Google Suite and Microsoft Office are your daily companions, and you’re the first to embrace new technology and tools. Change is not a challenge; it’s your playground. * Automotive Virtuoso: Navigate common DMS systems, F&I systems, and F&I tools with finesse. A proficient user of automotive CRM software, you’re not just familiar with the automotive world; you own it. * Multitasking Marvel: Thrive in a dynamic, multitasking environment? Adjusting priorities on-the-fly isn’t a skill; it’s your second nature. Bring on the challenges; you’re ready for anything. * Communication Maestro: Verbal, written, and presentation skills that captivate and resonate. Your words don’t just convey; they connect, build bridges, and foster relationships. * Relationship Alchemist: Building connections isn’t a task; it’s an art. You’re not just a relationship builder; you’re an alchemist, turning every interaction into gold. ### Compensation Performance Bonus eligible $10,000 a year potential based on meeting KPI’s ### Additional Information What’s in it for you: – We offer full training and a competitive total rewards package along with great benefits – Medical, Dental & Vision coverage – 100% premium coverage for employee / 50+% for dependents – Flexible work hours – Remote environment – Competitive pay – Visionary leadership team – Growth opportunities within a dynamic culture – Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.) – Up to $1K per year for employee professional development – Stock options – we are all owners! Individual compensation decisions are based on a number of factors, including the candidate’s experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee’s total compensation package, which may include bonus, company equity, and health benefits. AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. 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