[All remote jobs](https://jobicy.com/jobs.md)[![impact.com logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/05199deca16614131327f2c3fea9031c.jpeg)](https://jobicy.com/company/impact-com.md)[impact.com](https://jobicy.com/company/impact-com.md) # Technical Services Engineer III Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/impact-com.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 80k–100k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished5 Oct 2026Apply before4 Nov 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Technical Services Engineer III role supports enterprise clients throughout SaaS platform integration, post-launch optimization, and ongoing technical support. The engineer owns complex client issues end to end, using logs, SQL, APIs, and web technologies to diagnose root causes and communicate resolutions. The position partners closely with Onboarding, Customer Success, Product, Engineering, and Solutions teams while maintaining documentation and identifying recurring technical trends. It is a customer-facing technical role that combines implementation support, troubleshooting, workflow improvement, and clear stakeholder communication. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires advanced troubleshooting across client integrations, web technologies, APIs, SQL, and SaaS platform behavior. It also demands independent prioritization of technical tickets and the ability to explain complex findings to varied technical and business stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$90,000US market range$85k–$115k0$127k AI insightThe disclosed base salary range is $80,000 to $100,000 USD yearly, producing a midpoint of $90,000. The stated package also includes a potential 5% annual variable bonus and RSUs, which are not included in the base-salary median. A reasonable US market base-salary range for a level III customer-facing technical services or technical support engineer is approximately $85,000 to $115,000 annually, depending on location, SaaS specialization, and integration expertise. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS integrations](https://jobicy.com/jobs?search_keywords=SaaS%20integrations.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[REST APIs](https://jobicy.com/jobs?search_keywords=REST%20APIs.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[HTML/CSS](https://jobicy.com/jobs?search_keywords=HTMLCSS.md)[Log analysis](https://jobicy.com/jobs?search_keywords=Log%20analysis.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsDescribe how you would investigate a client report that conversion tracking is not being recorded after an integration launch.I would first confirm the expected tracking flow, recent implementation changes, affected environments, and examples of missing events. I would inspect browser/network activity, platform logs, API requests, tag configuration, and relevant database records to isolate where the flow breaks. I would document findings, provide the client with clear next steps or a workaround, and engage Engineering if the issue indicates a product defect. How have you used SQL to troubleshoot a customer-facing issue? I have used SQL to compare expected and actual records, identify missing or duplicated events, validate timestamps and identifiers, and trace processing status across related tables. I keep queries focused and safe, validate assumptions against logs or API payloads, and translate the technical result into an understandable explanation for stakeholders. How do you prioritize several incoming technical support requests with competing urgency? I assess client impact, severity, production risk, number of users affected, contractual commitments, and availability of workarounds. I address outages and high-impact data or integration failures first, communicate expected timelines early, and keep lower-priority requesters informed. I also look for common root causes so recurring issues can be addressed efficiently rather than handled only as isolated tickets. How would you explain an API authentication failure to a non-technical client stakeholder? I would explain that the connection is being rejected because the system cannot confirm authorization to exchange data. I would avoid jargon, outline the specific action needed—such as refreshing credentials, confirming permissions, or updating a configuration—and share concise instructions. I would then confirm successful testing and explain how to avoid the issue in the future. What would you do when you notice the same integration issue recurring across multiple clients? I would collect examples, identify common configurations and failure patterns, quantify impact, and perform or coordinate root-cause analysis. I would share the trend with Product and Engineering, propose documentation, monitoring, or tooling improvements, and update support guidance for internal teams. The goal would be to prevent recurrence while ensuring affected clients receive timely resolutions. Opportunity details ## About this role. About [impact.com](http://impact.com): [impact.com](http://impact.com/) is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, [impact.com](http://impact.com/) empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, [impact.com](http://impact.com/) helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on [impact.com](http://impact.com/) to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Technical Services Engineer III, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success. Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live. What You’ll Do: * Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends. * Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance. * Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support. * Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication. * Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment. * Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders. * Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams. * Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization. What You Bring: * Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. * Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity. * Strong understanding of the design, implementation, and support of client solutions on SaaS platforms. * Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools. * Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable. * Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus. * Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges. * Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach. * A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone. * Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment. Salary Range: $80,000 – $100,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance. * Medical, Dental, and Vision insurance * Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled * Flexible spending accounts and 401(k) * Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We’re committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. * Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. * A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company’s growth with a 3-year vesting schedule, pending Board approval. * Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. * Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. * Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_Remote Show more [Apply now >](https://jobicy.com/jobs/154622-technical-services-engineer-iii.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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