[All remote jobs](https://jobicy.com/jobs.md)[![Stripe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201011073943-272457.png)](https://jobicy.com/company/stripe.md)[Stripe](https://jobicy.com/company/stripe.md) # Credit Operations Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/stripe.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceSeniorPublished6 Oct 2026Apply before5 Nov 2026Listing views35Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Stripe is seeking a senior Credit Operations Manager to lead and develop a credit underwriting operations team within its Risk organization. The role owns operational strategy, workforce capability, credit controls, service metrics, vendor performance, and scalable processes supporting Stripe products. It requires close partnership with Credit Strategy, Product, Engineering, Data Science, and Risk leadership to launch programs and implement AI-enabled automation responsibly. Candidates need deep commercial credit underwriting experience, people leadership, financial risk modeling or cash-flow forecasting expertise, and strong stakeholder-management capabilities. This is a high-impact management role balancing growth, user experience, compliance, and credit-risk mitigation. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires 10–15 years of commercial underwriting experience plus demonstrated success leading teams and scaling complex risk operations. It combines strategic operating-model ownership with technical, analytical, and cross-functional delivery responsibilities in a fast-growing financial-services environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$195,000US market range$160k–$235k0$259k AI insightNo actual salary range is disclosed in the posting. This is an estimated US annual base-salary market range for a senior credit operations and risk-management leader at a large fintech company; actual compensation may also include bonus and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Commercial Credit Underwriting](https://jobicy.com/jobs?search_keywords=Commercial%20Credit%20Underwriting.md)[Credit Risk Management](https://jobicy.com/jobs?search_keywords=Credit%20Risk%20Management.md)[Credit Operations](https://jobicy.com/jobs?search_keywords=Credit%20Operations.md)[People Leadership](https://jobicy.com/jobs?search_keywords=People%20Leadership.md)[Financial Risk Modeling](https://jobicy.com/jobs?search_keywords=Financial%20Risk%20Modeling.md)[Cash-Flow Forecasting](https://jobicy.com/jobs?search_keywords=Cash-Flow%20Forecasting.md)[Operational Strategy](https://jobicy.com/jobs?search_keywords=Operational%20Strategy.md)[Process Automation](https://jobicy.com/jobs?search_keywords=Process%20Automation.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[SQL and Dashboards](https://jobicy.com/jobs?search_keywords=SQL%20and%20Dashboards.md) Sample interview questionsHow have you improved the quality and scalability of a commercial credit underwriting operation?I begin by mapping the end-to-end decision workflow, measuring approval quality, turnaround time, exception rates, and loss outcomes. I then prioritize changes such as clearer policies, risk segmentation, decision-support tooling, and quality-assurance feedback loops, validating each change against portfolio performance and service-level metrics. Describe how you would introduce AI-enabled automation into a credit operations team. I would first identify high-volume, rules-based tasks with clear quality criteria, such as document triage or data extraction. I would pilot the solution with human review, define error thresholds and escalation paths, monitor fairness and decision quality, and use structured change management to train the team and gather feedback before scaling. How do you balance growth objectives with prudent credit-risk controls? I align stakeholders around risk appetite, expected loss, user impact, and operational capacity. I use segmented controls and measurable guardrails so lower-risk users can receive efficient experiences while higher-risk cases receive deeper review, and I regularly adjust policies based on performance data and emerging trends. Tell us about a time you led a team through a significant operational change. I would communicate the business rationale and desired outcomes early, involve frontline leaders in workflow design, and establish clear milestones and success metrics. During implementation, I would maintain frequent feedback channels, address training gaps quickly, and share performance results so the team understands the impact of the change. What metrics would you use to manage a Credit Operations organization? I would track turnaround time, SLA attainment, decision accuracy, quality-audit results, override and exception rates, backlog aging, productivity, customer-impact measures, and downstream portfolio outcomes such as delinquency or loss rates. These metrics should be segmented by product, risk tier, and workflow to identify root causes and guide investments. Opportunity details ## About this role. ### Who we are ### About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ### About the team The Risk team helps maintain a healthy financial ecosystem for businesses around the world. Credit Operations conducts credit risk assessments, underwrites small and mid-sized users, and develops mitigation strategies that enable Stripe to take smart risks while supporting growth. The globally distributed team partners with stakeholders across regions to support new and existing users and products. ### What you’ll do As a Credit Operations Manager, you will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations. You will help enable new and existing Stripe products by translating product strategies into operational capabilities and appropriate credit controls. In partnership with Credit Strategy, Product, Engineering, and Data Science, you will launch new programs and advance AI-enabled automation across Credit Operations. ### Responsibilities * Lead, motivate, and develop a high-performing Credit Operations team by setting clear goals, providing regular coaching and feedback, and supporting professional growth * Assess the team’s current and future capability needs and partner on hiring, workforce planning, and development strategies to close material gaps * Set priorities for the team in alignment with Credit’s broader strategy and translate them into clear goals, work plans, and operating mechanisms * Evolve Credit Operations’ systems, processes, and operating model to improve decision quality, mitigate emerging risks, and scale efficiently * Support new and existing Stripe products by assessing credit and operational impacts, defining requirements and controls, and preparing Credit Operations for launch and ongoing support * Partner with Risk leadership and cross-functional stakeholders to prioritize investments in risk mitigation, operational efficiency, and user experience * Use AI-enabled tools and partner with technical and operational stakeholders to test and implement automation, with appropriate quality controls and change management * Define and manage operating metrics and service-level agreements, using performance insights and root-cause analysis to drive improvements * Oversee credit-related vendor performance and ensure work meets applicable quality and compliance standards ### Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. ### Minimum requirements * 10-15 years of work experience in commercial credit underwriting * 3-5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment * Experience in financial risk modeling or cash-flow forecasting * Proven track record of building, leading, and developing high-performing teams, including setting goals, managing performance, and coaching team members * Strong strategic thinking and problem-solving skills with the ability to translate complex challenges into actionable solutions * Excellent communication and stakeholder-management skills, with the ability to influence across functions * Demonstrated experience designing, launching, and scaling programs, products, or operational capabilities from planning through implementation and measurement * Experience using AI-enabled tools and partnering with technical and operational stakeholders to implement automation, including quality controls, change management, and team adoption * Commitment to delivering a user-centered experience while effectively managing risk ### Preferred qualifications * Experience supporting credit-related product launches or translating product capabilities into operational requirements, workflows, controls, and launch-readiness plans * Strong knowledge of accounting principles and experience evaluating financial statements and business models across industries * Experience analyzing data and creating dashboards using SQL * Experience partnering with engineering teams to develop or improve investigative and decisioning tools * Bachelor’s degree in a relevant field; advanced degree or certification is a plus Show more [Apply now >](https://jobicy.com/jobs/154732-credit-operations-manager.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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