[All remote jobs](https://jobicy.com/jobs.md)[![ecosio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/eec17a98-221.png)](https://jobicy.com/company/ecosio.md)[ecosio](https://jobicy.com/company/ecosio.md) # Customer Success Manager DACH (f/m/d) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ecosio.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [Spain](https://jobicy.com/job-region/spain.md), [Germany](https://jobicy.com/job-region/germany.md)+6 more, [France](https://jobicy.com/job-region/france.md), [Italy](https://jobicy.com/job-region/italy.md), [Portugal](https://jobicy.com/job-region/portugal.md), [Hungary](https://jobicy.com/job-region/hungary.md), [Croatia](https://jobicy.com/job-region/croatia.md), [Austria](https://jobicy.com/job-region/austria.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished6 Oct 2026Apply before5 Nov 2026Listing views36Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ecosio is seeking a Customer Success Manager to own and grow a portfolio of DACH B2B SaaS customers. The role focuses on maximizing customer value, building long-term relationships, identifying cross-sell and upsell opportunities, and managing complex escalations. The successful candidate will work closely with an Account Manager, marketing, and internal product or service stakeholders to transition qualified opportunities and communicate customer feedback. Native or C2 German and fluent English are required, along with experience in B2B SaaS sales and managing existing customer accounts. EDI, e-invoicing, or ERP selling experience is preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a commercially oriented customer-success role requiring independent ownership of a customer portfolio, strong retention and expansion judgment, and coordination during escalations. Success depends on balancing customer advocacy with revenue growth across technically oriented SaaS solutions. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$110,000US market range$90k–$135k0$149k AI insightNo actual salary is disclosed, so these are estimated annual US-market figures in USD for a mid-level Customer Success Manager with B2B SaaS account-growth responsibilities. Actual compensation may vary materially by country, variable pay structure, portfolio size, and experience with EDI or enterprise software. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[DACH Market](https://jobicy.com/jobs?search_keywords=DACH%20Market.md)[German Language](https://jobicy.com/jobs?search_keywords=German%20Language.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-Selling](https://jobicy.com/jobs?search_keywords=Cross-Selling.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[EDI and E-Invoicing](https://jobicy.com/jobs?search_keywords=EDI%20and%20E-Invoicing.md) Sample interview questionsHow do you identify and prioritize upsell or cross-sell opportunities within an existing customer portfolio?I start with account health, product adoption, business goals, and stakeholder feedback. I prioritize opportunities where an additional capability solves a documented customer need, then align with the Account Manager on the value case, timing, and next steps. Describe how you would manage a complex customer escalation involving several internal teams. I would establish the impact, urgency, owners, and a single communication cadence immediately. I would keep the customer informed with transparent updates, coordinate internal actions against a recovery plan, and complete a post-resolution review to prevent recurrence. What metrics would you use to assess the health of a B2B SaaS customer account? I would combine quantitative and qualitative signals, including product usage, adoption of key features, support trends, renewal status, stakeholder engagement, satisfaction feedback, business outcomes, and expansion potential. The specific weighting should reflect the customer segment and product lifecycle. How would you work with an Account Manager after identifying a qualified expansion opportunity? I would share the customer context, pain points, desired outcomes, relevant stakeholders, and evidence supporting the opportunity. We would agree on roles for discovery, solution positioning, and follow-up so the handoff feels seamless to the customer. How do you communicate customer feedback to product and service teams effectively? I translate feedback into a clear problem statement with customer impact, frequency, affected workflows, and supporting examples. I distinguish urgent defects from feature requests, close the loop with the customer, and provide internal teams with enough context to make informed prioritization decisions. Opportunity details ## About this role. Job Description ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships – both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first. You’ll connect with the role if you enjoy… * driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities * managing your own portfolio of clients making sure they get the most value out of our solution * partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly * listening to your customers and communicating their feedback to ensure our products and services meet their needs * navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions * executing sales campaigns in close cooperation with marketing ### To connect with ecosio it is important to have… * experience in B2B SaaS sales * German language skills on a native / C2 level, fluent English skills * experience working with a portfolio of existing customers * experience with cross- and up-selling And nice to have… * experience selling EDI / e-invoicing / ERP solutions By connecting with us you will experience… * our remote-first culture lets you work remotely from one of our designated countries * flexible working hours to suit your schedule and priorities * annual personal development budget to invest in conferences, courses, or career coaching * home office allowance to create a workspace that fits your needs * regular events and trips to connect, celebrate, and have fun with the team * workations of up to 90 days per year within the EU, combining travel and productivity * wellbeing support, including mental health resources and employee assistance programs * additional country-specific benefits based on your location Sounds like a connection that works? Then apply now and we will get in touch soon! As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking [HERE](https://ecosio.com/en/background-check/). Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you! Show more [Apply now >](https://jobicy.com/jobs/154746-customer-success-manager-dach-f-m-d.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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