[All remote jobs](https://jobicy.com/jobs.md)[![Quince logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b33b4553-221.png)](https://jobicy.com/company/quince.md)[Quince](https://jobicy.com/company/quince.md) # Customer Experience Specialist – French Bilingual Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/quince.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md)SalaryCAD 26–26 / hourDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished6 Oct 2026Apply before5 Nov 2026Listing views34Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Quince is hiring a French-English bilingual Customer Experience Specialist to support customers across chat, email, phone, and social channels. The role owns customer issues end to end, resolves concerns empathetically, develops product expertise, and identifies recurring service insights. Candidates need at least two years of customer service experience, strong written and spoken French and English, and a reliable remote workspace. The role follows fixed 9 a.m.–6 p.m. EST schedules and is remote in Canada for candidates located more than 50 km from Toronto; those nearer Toronto must work on-site. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a mid-level frontline support role requiring bilingual, high-quality communication across several channels and independent ownership of customer outcomes. The pace is likely demanding because of fixed schedules, multichannel work, a luxury-brand service standard, and emphasis on fast problem resolution. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job medianMarket rateC$39,500CA market rangeC$38k–C$52k0C$57k AI insightThe disclosed base rate is CAD 26 per hour, with tenure-based increases, plus a potential monthly performance bonus of up to CAD 1,300. Assuming 2,080 annual hours, the base rate annualizes to approximately CAD 54,080; the estimated USD equivalent median is approximately USD 39,500 and is used here for comparison because analysis currency is USD. Estimated US-market annual base pay for a bilingual customer experience specialist is approximately USD 38,000–52,000, varying by channel complexity, location, and experience; this market range is an estimate. ## Core skills Skills and capabilities most closely associated with this opportunity. [French-English bilingual support](https://jobicy.com/jobs?search_keywords=French-English%20bilingual%20support.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Social media support](https://jobicy.com/jobs?search_keywords=Social%20media%20support.md)[Customer issue resolution](https://jobicy.com/jobs?search_keywords=Customer%20issue%20resolution.md)[Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md)[CRM and digital tools](https://jobicy.com/jobs?search_keywords=CRM%20and%20digital%20tools.md)[Remote customer service](https://jobicy.com/jobs?search_keywords=Remote%20customer%20service.md) Sample interview questionsHow would you handle a customer whose order is delayed and who is frustrated after receiving limited updates?I would acknowledge the frustration, review the order details and available shipping information, and clearly explain what I can confirm. I would provide the next concrete action and timeline, follow through on any promised update, and document the interaction so the customer does not need to repeat their situation. How do you maintain quality when supporting customers across chat, email, phone, and social media? I adapt my tone and level of detail to each channel while keeping the same standards for accuracy, empathy, and brand voice. I use templates or knowledge-base resources as a foundation, but personalize responses and confirm that the customer’s core question has been addressed. Describe a time you identified a recurring customer issue. What did you do with that insight? I tracked similar contacts, noted the common point of confusion, and shared a concise summary with my lead that included examples and a suggested solution. This could lead to a knowledge-base update, a process change, or clearer customer communications that reduce repeat contacts. How would you explain a product policy to a customer in French while ensuring they feel heard? I would first summarize the customer’s concern in French to show understanding, then explain the policy in clear, simple language without sounding scripted. I would focus on available options, confirm understanding, and remain respectful even if the policy does not provide the outcome they hoped for. What helps you stay effective in a fast-paced remote support environment? I prioritize by urgency and customer impact, keep organized notes, and use my tools efficiently to avoid unnecessary delays. I also maintain a distraction-free workspace, communicate early when I need support, and review feedback to continually improve my speed and quality. Opportunity details ## About this role. ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. * We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company’s DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. * Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other’s strengths. * Here, responsibility is not determined by role, tenure, or seniority. Every team member – no matter their level – has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE French Bilingual Customer Experience Specialist Be the heartbeat of Quince! Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. Responsibilities * Own each customer interaction from start to finish, ensuring clarity, care, and confidence. * Resolve issues with empathy, turning challenges into positive experiences. * Navigate tools efficiently while keeping the human touch. * Share insights and recurring patterns to help improve the experience. * Become a product expert to guide customers authentically. What You Bring * Digital Intelligence: Comfortable adopting new tools to enhance service. * Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions. * Ownership: Takes full responsibility for outcomes and anticipates customer needs. * Adaptability: Thrives amid change while maintaining calm and consistency. Growth Opportunities * Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness) * Leadership Tracks: Senior Associate → Team Lead → CX Manager * Enablement Tracks: Quality & Training or Workforce Management Why You’ll Love Working Here * Impactful work shaping customer loyalty * Culture of ownership and autonomy * Continuous growth in a fast-paced, luxury-brand environment * Beautiful products, transparent pricing, and happy customers Compensation & Benefits * $26 CAD per hour with tenure based increases * Up to $1,300 CAD month performance bonus * 3-week paid training and onboarding * Set schedule with guaranteed hours * Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more. * Referral bonuses of up to $1,000. Qualifications * High School diploma or GED * Bilingual in French and English – both written and spoken * Minimum 2 years of customer service experience * Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally * Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) * Schedule options for this position is as follows: 9am – 6pm EST on Sun, Mon, Thurs, Fri, Sat * 9am – 6pm EST on Sun, Mon, Tues, Fri, Sat * 9am – 6pm EST on Sun, Mon, Tues, Wed, Thurs * 9am – 6pm EST on Tues, Wed, Thurs, Fri, Sat Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site five (5) days per week; candidates beyond 50 km are eligible for remote work. This posting is for an existing vacancy. WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing [this accommodation form](https://forms.gle/DpJ11jHa1WbqfUWB9). We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we’re dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means. 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