[All remote jobs](https://jobicy.com/jobs.md)[![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg)](https://jobicy.com/company/dandy.md)[Dandy](https://jobicy.com/company/dandy.md) # Account Manager, Practice Success Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dandy.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 75k–75k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished7 Oct 2026Apply before6 Nov 2026Listing views62Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Dandy is hiring a Practice Success Account Manager to manage a scaled portfolio of more than 4,500 single-location dental practices. The role centers on retention, adoption, activation, account health, and selective expansion through data-driven outreach and efficient issue resolution. The successful candidate will use CRM dashboards, case queues, and operational workflows to prioritize at-risk customers and meet defined SLAs. This is a customer-success-focused position requiring strong organization, concise communication, and comfort operating in a high-volume, fast-changing SaaS and healthcare environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires managing an exceptionally large account portfolio while maintaining accurate documentation, prioritizing risk signals, and executing timely outreach. The work is operationally demanding but is accessible to candidates with at least one year of relevant customer success, account management, support, or sales experience. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$75,000US market range$65k–$90k0$99k AI insightThe disclosed annual salary is USD 75,000, producing a job median of USD 75,000. For a US-based SMB Customer Success or Account Manager role with 1+ years of experience and a high-volume portfolio, an estimated market range is USD 65,000 to USD 90,000 annually; actual total compensation may vary based on variable pay, geography, and relevant SaaS or dental-industry experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Client Retention](https://jobicy.com/jobs?search_keywords=Client%20Retention.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Account Health](https://jobicy.com/jobs?search_keywords=Account%20Health.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[Dental Technology](https://jobicy.com/jobs?search_keywords=Dental%20Technology.md) Sample interview questionsHow would you prioritize outreach across a portfolio of more than 4,500 accounts?I would use account-health signals such as activation status, utilization trends, open cases, renewal timing, and engagement history to segment customers by urgency and opportunity. I would then use repeatable campaigns and SLA-based workflows for each segment, reserving direct outreach for accounts with the highest retention or expansion impact. Describe how you would handle an account with declining scanner utilization. I would first review usage data, recent support history, training completion, and key contacts to identify likely barriers. I would contact the practice with a focused, value-based message, offer relevant training or troubleshooting support, document the outcome, and monitor utilization afterward to confirm improvement or escalate when needed. How do you maintain quality and accuracy while working in a fast-paced, high-volume environment? I rely on disciplined workflow management, clear prioritization rules, reusable communication templates, and consistent CRM documentation. I also build quality checks into my process, such as confirming next steps, logging customer context immediately, and reviewing overdue tasks at the start and end of each day. Tell us about a time you used customer data to improve engagement or retention. In a prior role, I segmented customers based on adoption behavior and identified a group that had stalled shortly after onboarding. I created targeted outreach with a simple training resource and scheduled follow-ups, which improved engagement and helped surface issues before they became cancellation risks. How would you collaborate with Sales, CX, Training, Operations, and Marketing to improve the customer experience? I would share recurring customer feedback and account trends through structured notes, dashboards, and regular cross-functional discussions. For individual issues, I would establish ownership, communicate customer impact and urgency, and ensure the practice receives a clear resolution and follow-up rather than being passed between teams. Opportunity details ## About this role. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. ### Position Overview Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership. As the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution. You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy. You will partner closely with Sales, CX, Training, Ops, and Marketing to deliver a consistent and high-quality customer experience at scale. ### Key Responsibilities Book Management * Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement. * Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness. . Commercial Growth * Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement. * Drive activation of new doctors within existing practices. * Promote and sell additional scanners or product expansions where appropriate. Client Relationship Management * Build rapport with practice managers and key stakeholders through consistent, professional communication. * Serve as a trusted partner for questions, training, and troubleshooting support. * Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly. Operational Excellence * Deliver high-quality service with speed, attention to detail, and efficiency. * Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams. * Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. Continuous Improvement * Participate in team experiments designed to improve retention, operational workflows, and engagement tactics. * Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact. ### Qualifications * 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus. * Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization. * Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach. * Strong written and verbal communication skills, comfortable engaging with customers over phone and email. * High degree of organization, follow-through, and accountability. * Curious, proactive, and energized by fast-paced, evolving environments. * Passionate about improving customer experience and contributing to team success. Req ID: J-580 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). 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