[All remote jobs](https://jobicy.com/jobs.md)[![CoderPad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/57995875e79f20bb0cd2cadad1b52775.jpeg)](https://jobicy.com/company/coderpad.md)[CoderPad](https://jobicy.com/company/coderpad.md) # Senior Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/coderpad.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 120k–130k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished7 Oct 2026Apply before6 Nov 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. CoderPad is hiring a Senior Customer Success Manager to own a portfolio of approximately 40–50 mid-market accounts in the United States. The role centers on driving onboarding, product adoption, customer health, retention, renewals, strategic business reviews, and expansion influence. The successful candidate will act as a trusted advisor while partnering closely with Sales, Product, Support, and Marketing. Strong commercial judgment, data-driven account management, executive communication, and practical AI fluency are core expectations. The role operates during CST/EST hours and reports to the Head of Customer Success. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, strategic portfolio role requiring simultaneous ownership of 40–50 customers, renewal-risk management, and cross-functional coordination. Success depends on translating customer data and business goals into proactive, measurable retention and adoption plans. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$125,000US market range$100k–$140k0$154k AI insightThe disclosed yearly OTE range is $120,000–$130,000 USD, producing a job-offer median of $125,000. The stated base salary is $100,000–$110,000 USD, with variable compensation making up the difference to OTE. A competitive US market range for a senior mid-market SaaS Customer Success Manager is approximately $100,000–$140,000 in annual total cash compensation, varying by location, portfolio complexity, renewal ownership, and variable-pay structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Mid-Market Accounts](https://jobicy.com/jobs?search_keywords=Mid-Market%20Accounts.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Business Reviews](https://jobicy.com/jobs?search_keywords=Business%20Reviews.md)[Customer Health](https://jobicy.com/jobs?search_keywords=Customer%20Health.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[AI Fluency](https://jobicy.com/jobs?search_keywords=AI%20Fluency.md) Sample interview questionsHow would you prioritize a portfolio of 40–50 mid-market accounts?I would segment accounts using renewal timing, revenue and strategic value, adoption trends, stakeholder engagement, support signals, and identified risk. I would establish a consistent engagement cadence by segment, reserve deeper strategic planning for high-value or at-risk accounts, and review health indicators regularly to reprioritize quickly. Describe how you would handle an account with declining product adoption ahead of renewal. I would first validate the underlying data and gather qualitative context from users and sponsors. I would then align with the customer on their intended outcomes, identify adoption barriers, create a time-bound recovery plan with owners and milestones, and communicate progress internally and with the customer before renewal discussions begin. How do you demonstrate value during a quarterly business review? I connect product usage and completed initiatives to the customer’s stated business goals. A strong QBR includes outcome metrics, adoption trends, key accomplishments, risks, recommendations, and an agreed-forward plan, rather than simply reviewing product activity. How would you partner with Sales on an expansion opportunity without compromising customer trust? I would lead with the customer’s goals and only introduce expansion when there is a credible value case. I would share account context with Sales, align on messaging and roles, and ensure the recommendation solves a documented need rather than creating pressure for a transaction. How do you use AI in customer success work while ensuring quality? I use AI to accelerate research, summarize account signals, draft plans, prepare QBR materials, and identify themes across feedback. I validate all outputs against source data and customer context, apply my own judgment to recommendations, and keep accountability for the final customer-facing work. Opportunity details ## About this role. [CoderPad](https://coderpad.io/)‘s mission is to create a more inclusive and strong tech community. How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity. better the technical interview process for all. The Senior Customer Success Manager (Mid-Market) is a strategic, customer-centric role owning a portfolio of ~40–50 mid-market accounts. This role ensures customers achieve measurable business outcomes through proactive engagement, deep relationship management, and strategic execution. Senior CSMs act as trusted advisors who bridge customer goals with product value and long-term success. The CSM is expected to combine strong commercial and customer judgment with high AI fluency, using AI to increase their leverage while maintaining ownership of the quality and judgment behind their work. This role reports to our Head of Customer Success. This role is located in the United States and works CST/ EST hours. ### What you’ll be doing: * Portfolio Ownership: Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health. * Onboarding & Adoption: Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories. * Customer Health Monitoring: Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions. * Strategic Success Planning: Develop and execute customer success plans that align with each customer’s business goals. * Renewal Execution: Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate. * Growth Influence: Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives. * Business Reviews: Conduct periodic business reviews to showcase value delivery and deepen relationships. * Customer Advocacy: Serve as the voice of the customer internally to drive product improvements and operational refinements. * Cross-Functional Collaboration: Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience. * AI-Enabled Execution: Use AI tools daily to work faster and more effectively across account research, customer insights, success planning, QBR preparation, risk identification, and internal workflows. ### What you should bring: * Strategic Relationship Management: Builds deep, long-term relationships with customer stakeholders. * Communication & Influence: Articulates value clearly across roles—from daily users to business leaders. * Analytical Thinking: Interprets customer and usage data to guide proactive actions. * Problem Solving & Initiative: Anticipates challenges and drives solutions collaboratively. * Business Acumen: Understands customer business models and aligns solutions to outcomes. * Cross-Functional Collaboration: Partners with Sales, Product, Support, and other internal teams to deliver seamless results. * AI Fluency: Uses AI as a core part of how they work—delegating appropriate tasks, directing AI effectively, critically evaluating outputs, and building AI-enabled workflows that improve the quality and speed of customer work. ### Compensation * Compensation for this role includes: base salary and variable * Base salary range (in USD): $100,000- $110,000 , with OTE for this role: $120,000-$130,000 * Exact salary is based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include equity and company-wide benefits you may be eligible to receive. ### Additional Information Company Overview [CoderPad](https://coderpad.io/) is on a mission to fix the technical interview process. We serve over 3,800 customers and have hosted more than 4 million technical interviews in 90+ programming languages since our launch in 2013. Through its simplicity, speed and accuracy, CoderPad has become a leading interview platform for hiring teams that need a reliable solution to better evaluate technical candidates – and more fairly! It works like an IDE to emulate real-world scenarios and is easily personalized to specific team needs, ensuring a positive experience for both candidate and interviewer alike. That’s why [top companies](https://coderpad.io/testimonials/) around the world, like Spotify, LinkedIn, and Lyft rely on CoderPad to help them prioritize quality talent and scale their hiring efforts. Benefits for You We are a geographically distributed company. We entrust every team member – personally and professionally. If you enjoy working with a diverse group that truly values team collaboration, we are interested in hearing from you. While these benefits are specific for full-time US-based employees, qualified candidates from other countries may be considered at CoderPad. All of the benefits below may not apply depending on an employee’s country of residence and employment type, though appropriate compensation and benefits will still be offered. * Meaningful work with high impact for a well-loved product * Competitive, market-rate salaries * Stock options with a 4-year vesting schedule * Medical, dental, and vision insurance (90% covered for employees and dependents) * Flexible Spending Account (FSA) * 401K with profit sharing * Unlimited paid time off with an expectation of taking 3 weeks annually in addition to 20 company holidays * [Remote-friendly](https://coderpad.io/blog/four-predictions-for-the-new-work-normal/) environment with monthly WFH stipend * Parental leave (primary: 16 weeks; secondary: 12 weeks) * Short- and long-term disability and life insurance coverage * Choice of laptop computer * Internal mobility and growth opportunities And more… CoderPad is [committed](https://coderpad.io/about-us/) to hiring the best talent. To work at CoderPad, employees must have the permanent and unrestricted right to work in their country of residence without needing present or future sponsorship from the company. If you meet this requirement, all applicants will be considered for employment regardless of race, color, national origin, religion, age, gender identity, sexual orientation, or veteran or disability status. Our goal is to be a diverse team that represents a variety of backgrounds and perspectives and a culture where everyone feels included. [Research](https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified) has shown that women and people of color are less likely than others to apply for a role if they do not meet 100% of the qualifications. Please know that we would still love to hear from you even if you feel you only are a 75% match. We promote a diverse and inclusive culture at CoderPad. 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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![CoderPad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/57995875e79f20bb0cd2cadad1b52775.jpeg) CoderPad Oct 7 New ### [Senior Customer Success Manager – bilingual EN/FR](https://jobicy.com/jobs/154778-senior-customer-success-manager-bilingual-en-fr.md) We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote). 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