[All remote jobs](https://jobicy.com/jobs.md)[![Documo Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/7339db409c26139a47395904d2a0a6b3.jpeg)](https://jobicy.com/company/documo-inc.md)[Documo Inc.](https://jobicy.com/company/documo-inc.md) # Account Growth Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/documo-inc.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished8 Oct 2026Apply before7 Nov 2026Listing views50Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Documo is hiring an Account Growth Manager to retain and expand existing B2B SaaS customer accounts for its document workflow and cloud-fax platform. The role owns account-development strategy, customer relationships, renewal support, churn monitoring, and identification of upsell and cross-sell opportunities. It partners closely with Sales and internal stakeholders while using account data, market research, Salesforce, and Jira to drive growth. Candidates need at least three years of account management, customer success, or inside-sales experience, with technical integration or healthcare experience considered advantageous. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines strategic account planning, commercial expansion, renewals, and proactive retention work across multiple customers. Success depends on independently prioritizing accounts while navigating customer stakeholders and coordinating effectively with Sales and internal product-facing teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$105,000US market range$85k–$125k0$138k AI insightNo actual salary range is disclosed, so these are estimated annual USD base-salary figures for a US-based, mid-level SaaS Account Growth/Customer Success Account Manager role. Variable bonus, commission, and equity may increase total compensation but are not quantified in the posting. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Growth](https://jobicy.com/jobs?search_keywords=Account%20Growth.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md) Sample interview questionsHow would you identify and prioritize expansion opportunities across an existing account portfolio?I would segment accounts using product usage, customer outcomes, renewal timing, stakeholder engagement, revenue potential, and risk indicators. I would then build account plans for the highest-potential customers, validate needs through discovery conversations, and coordinate a value-based expansion motion with Sales. Describe your approach to a customer whose usage has declined ahead of renewal. I would first review usage, support history, implementation context, and stakeholder changes to form a fact-based hypothesis. I would schedule a customer conversation focused on their business goals and obstacles, create a recovery plan with clear owners and milestones, and communicate progress internally until adoption and renewal health improve. How do you balance customer advocacy with revenue-growth expectations? I treat growth as a result of helping customers achieve measurable value. I only recommend additional products, features, or capacity when they solve a verified customer need, and I clearly connect the recommendation to outcomes such as efficiency, adoption, compliance, or workflow improvement. How have you used CRM data to improve account outcomes? I have used CRM data to track renewal dates, engagement, product adoption signals, opportunity stages, and account risk. Consistent reporting helps me prioritize outreach, forecast renewals and expansion, identify trends across the portfolio, and make account decisions supported by evidence. How would you explain a technical API integration issue to a nontechnical customer stakeholder? I would avoid unnecessary technical jargon and explain the business impact, current status, next steps, owner, and expected timeline. I would provide regular concise updates, translate technical dependencies into clear decisions, and ensure the stakeholder understands how the resolution supports their workflow goals. Opportunity details ## About this role. Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing – turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence. If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose – we’d love to meet you! Job title Account Growth Manager Team Customer Success & Account Management Reports to Director, Customer Success Role Purpose The Account Growth Manager plays a key role in building and maintaining strong, long-term relationships with our customers. The primary objective of this role is to maximize customer satisfaction, retention, and profitability, while identifying opportunities for account expansion and growth. This role requires collaboration with key stakeholders to develop and execute account strategies, leveraging knowledge of customers’ business needs and industry trends to drive sustainable growth. Success in This Role Looks Like * Nurturing existing customer relationships to strengthen loyalty and trust * Identifying opportunities to increase sales through upselling and cross-selling * Expanding the adoption and usage of Documo’s cloud fax platform * Cross-selling products within the Documo product suite * Partnering with internal teams to develop account strategies and ensure alignment with customer goals Key Responsibilities Deliverables/Outcomes Account Development Strategy * Create and implement account development strategies aligned with Documo’s growth objectives * Analyze account data and performance metrics to inform strategy * Conduct market research to identify trends, opportunities, and risks * Identify upselling and cross-selling opportunities to maximize account potential Relationship Building * Build strong, long-lasting relationships with customers * Serve as a trusted advisor and primary point of contact * Provide excellent customer service and ensure customers feel supported * Understand evolving customer needs and communicate Documo’s value proposition effectively Revenue Generation * Drive revenue growth within assigned accounts * Collaborate with Sales to identify opportunities, negotiate contracts, and expand business * Secure annual renewals from assigned accounts * Monitor account performance and churn, proactively addressing potential issues Research & Knowledge * Stay informed about industry trends, market dynamics, and competitor activities * Maintain deep knowledge of Documo products and services * Proactively research and analyze developments to identify potential opportunities or risks What You Bring * Proven track record of meeting or exceeding goals and receiving positive customer feedback * 3+ years of experience in Account Management, Customer Success, or inside sales * Proficiency with Salesforce and Jira * Strong interpersonal, communication, and problem-solving skills * Ability to manage multiple priorities in a fast-paced environment Bonus Points For * Experience in the healthcare industry * Telecom technical knowledge * Programming or technical experience with complex customer API integrations Why join Documo? * Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match. * Annual bonus program based on role and company performance. * Annual performance reviews with merit increases. * In-person company kick-off to connect, collaborate, and celebrate. * Equity opportunities to grow with us. * Flexible remote work that fits your life, plus flexible paid time off. * Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP). * Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture. We celebrate differences. Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer. Show more [Apply now >](https://jobicy.com/jobs/154808-account-growth-manager.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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