[All remote jobs](https://jobicy.com/jobs.md)[![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png)](https://jobicy.com/company/ashby.md)[Ashby](https://jobicy.com/company/ashby.md) # Senior Strategic Implementation Specialist – Americas (PST) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ashby.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 165k–185k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished8 Oct 2026Apply before7 Nov 2026Listing views55Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Ashby is hiring a senior customer implementation professional to lead end-to-end deployments of its complex B2B SaaS platform for strategic, predominantly enterprise customers. The role combines implementation project management, technical product configuration, customer advisory work, change management, and cross-functional coordination. The specialist will manage several concurrent onboarding programs, guide customers toward adoption and value realization, and improve scalable implementation processes. This is a remote full-time role for candidates in the US or Canada who are located in the Pacific Time Zone, with limited travel of less than 10%. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires independently delivering multiple complex enterprise implementations while balancing technical configuration, stakeholder alignment, adoption challenges, and customer expectations. Success depends on sound judgment, proactive problem solving, and the ability to turn complex product capabilities into practical customer outcomes. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$175,000US market range$140k–$190k0$209k AI insightThe disclosed annual base salary range is USD 165,000–185,000, producing a job median of USD 175,000. This is competitive for a senior enterprise SaaS implementation or professional services specialist in the US market; a comparable estimated market range is USD 140,000–190,000 annually, varying by location, enterprise implementation scope, and technical depth. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise SaaS implementation](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS%20implementation.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Technical product configuration](https://jobicy.com/jobs?search_keywords=Technical%20product%20configuration.md)[B2B SaaS integrations](https://jobicy.com/jobs?search_keywords=B2B%20SaaS%20integrations.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Data-driven decision-making](https://jobicy.com/jobs?search_keywords=Data-driven%20decision-making.md) Sample interview questionsHow do you manage multiple complex enterprise implementations at the same time without losing momentum or customer trust?I establish a clear plan for each account with milestones, owners, dependencies, risks, and success criteria. I maintain a regular operating cadence with customers and internal partners, prioritize blockers by business impact, and use concise status reporting so stakeholders can make timely decisions. Describe how you would approach implementation for a customer with complex workflows and several system integrations. I would begin with discovery to understand the customer’s goals, current processes, user groups, data requirements, and integration dependencies. I would then convert those findings into a phased implementation plan, validate configuration decisions early, test integrations with defined acceptance criteria, and prepare administrators and end users for adoption before launch. How do you handle a customer request that is important to them but cannot be supported in the current product? I first clarify the underlying business outcome rather than assuming the requested feature is the only solution. I explain constraints transparently, propose viable workflow alternatives where possible, and capture well-defined feedback for Product with the customer impact and use case. This protects trust while ensuring the customer’s voice informs future product decisions. What methods do you use to drive adoption and change management during an implementation? I identify executive sponsors, administrators, and key user groups early, then tailor enablement to each audience. I connect training and communications to the customer’s desired outcomes, provide practical workflows and documentation, monitor adoption signals after launch, and intervene quickly where users encounter friction. Tell us about a process improvement you introduced after identifying a recurring implementation challenge. I would analyze the recurring issue using project data and customer feedback to determine its root cause, such as unclear handoffs or inconsistent configuration decisions. I would pilot a scalable solution—for example, a standardized discovery template, readiness checklist, or enablement module—measure its effect on timeline and quality, and refine it with feedback before broader rollout. Opportunity details ## About this role. ### Senior Strategic Implementation Specialist, Americas (PST) Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I’m thrilled to be hiring our next Implementation Specialist, specifically in the PST time zone. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience. ### About this role: As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. Role requirements: * Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements. * Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By “complex”, we mean platforms with multi-step workflows, supporting several core workflows, and integrations with other systems. You’re technically curious and creative. Ashby or ATS experience is a plus, not required. * Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period. * Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. * Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. * Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. * Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You could be a great fit if: * 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. * 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. * 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. * ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. * 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations. * 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success. * 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment. * 🧑‍🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow. You might not be a great fit if: * You are not located in the Pacific Time Zone. * You prefer an in-person role over remote. * You are less interested in customer-facing roles that require both technical and interpersonal skills. * You are accustomed to defining ideas and strategies, yet not responsible for their execution. * You prefer working with a simple product (such as a point solution). * You prefer exclusively to build (rather than build, iterate, optimize). ### Our Philosophy Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: * We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. * We want to offer deep expertise whenever we interact with prospects and customers. * We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. * We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) – we’ll get into these and other values during the hiring process. ### The Interview At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: * 30 min – Recruiter Screen with Talent Team * 45 min – Interview with Hiring Manager * 60 min- Mock Call with 2 Implementation Specialists * Final Round: 30 min – Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs * 30 min – Interview with VP of Customer Success & Head of PS * 10 min – Closing Questions with Hiring Manager ### Benefits * You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. * You get to sell a product that our prospects & customers are truly excited about. * Competitive compensation is offered. * 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. * Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 * Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. * Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! * $100/month education budget with more expensive items (like conferences) covered with manager approval Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position. Show more [Apply now >](https://jobicy.com/jobs/154814-senior-strategic-implementation-specialist-americas-pst.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Deepgram logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201212160008-406229.jpg) Deepgram Oct 8 New ### [Customer Success Engineer (Singapore)](https://jobicy.com/jobs/154827-customer-success-engineer-singapore.md) Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More… * ![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png) Catawiki Oct 8 New ### [Customer Service Representative – Hindi and English (Interim)](https://jobicy.com/jobs/154824-customer-service-representative-hindi-and-english-interim.md) At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects… * ![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png) Catawiki Oct 8 New ### [Customer Service Representative – Japanese and English (Interim)](https://jobicy.com/jobs/154826-customer-service-representative-japanese-and-english-interim-4.md) At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects… * ![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png) Catawiki Oct 8 New ### [Customer Service Representative – Dutch and English (Interim)](https://jobicy.com/jobs/154821-customer-service-representative-dutch-and-english-interim-3.md) At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects… * ![YipitData logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e1bee9df-221.jpg) YipitData Oct 8 New ### [Account Development Manager II](https://jobicy.com/jobs/154807-account-development-manager-ii.md) About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B…. * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Oct 8 New ### [Product Support Specialist – APAC](https://jobicy.com/jobs/154816-product-support-specialist-apac.md) We’re excited to share that we’re hiring Product Support Specialists in the APAC region 🎉. Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange… * ![Documo Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/7339db409c26139a47395904d2a0a6b3.jpeg) Documo Inc. Oct 8 New ### [Account Growth Manager](https://jobicy.com/jobs/154808-account-growth-manager.md) Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like… * ![Laminar Projects logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5bd8df6b-221.png) Laminar Projects Oct 8 New ### [Managing Quantity Surveyor (Construction) – 4 Day Work Week](https://jobicy.com/jobs/152742-managing-quantity-surveyor-construction-4-day-work-week.md) We are Shape.Construction ! About the job Contractors bleed margin on every project. Unmanaged change. Disputed claims. Missing records. When field teams don’t follow processes, events go undocumented. Commercial teams… * ![Laminar Projects logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5bd8df6b-221.png) Laminar Projects Oct 8 New ### [Commercial Manager (Construction) – 4 Day Work Week](https://jobicy.com/jobs/152738-commercial-manager-construction-4-day-work-week.md) We are Shape.Construction ! About the job Contractors bleed margin on every project. Unmanaged change. Disputed claims. Missing records. When field teams don’t follow processes, events go undocumented. Commercial teams… * ![Dataiku logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/5a9d57bf-221.webp) Dataiku Oct 8 New ### [Sr Technical Account Manager – East](https://jobicy.com/jobs/152731-sr-technical-account-manager-east.md) Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI… [Browse all jobs](https://jobicy.com/jobs.md)