[All remote jobs](https://jobicy.com/jobs.md)[![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png)](https://jobicy.com/company/catawiki.md)[Catawiki](https://jobicy.com/company/catawiki.md) # Customer Service Representative – Hindi and English (Interim) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/catawiki.md)ShareRemote from[Portugal](https://jobicy.com/job-region/portugal.md)SalaryEUR 18k–23k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentContractExperienceOpen levelPublished8 Oct 2026Apply before7 Nov 2026Listing views55Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Catawiki is hiring a Hindi- and English-speaking Customer Service Representative for a seven-month interim assignment based in Lisbon. The representative will resolve buyer and seller inquiries, mediate disputes, and manage complaints across chat, email, phone, and social media. The role requires strong empathy, clear written and verbal communication, analytical judgment, and the ability to shift between channels in a fast-paced marketplace environment. It is a hybrid office-based role requiring at least two days per week in the Lisbon office, 40 hours per week, and availability for some weekends and public holidays. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work involves handling complex customer cases and disputes, requiring sound judgment, de-escalation, and accurate policy application. The pace is elevated by multichannel support, marketplace variability, and weekend coverage, but the experience requirement is early-career to mid-junior level. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job medianBelow market€20,500EU market range€36k–€48k0€53k AI insightThe disclosed annual gross base salary is €18,000–€23,000, with a midpoint of €20,500 per year. The US-market estimate for a bilingual customer service representative with comparable dispute-resolution and multichannel support responsibilities is approximately $36,000–$48,000 annually; this market range is an estimate and is not a conversion of the Portugal-based offer. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Hindi](https://jobicy.com/jobs?search_keywords=Hindi.md)[English](https://jobicy.com/jobs?search_keywords=English.md)[Dispute Resolution](https://jobicy.com/jobs?search_keywords=Dispute%20Resolution.md)[Complaint Handling](https://jobicy.com/jobs?search_keywords=Complaint%20Handling.md)[Email Support](https://jobicy.com/jobs?search_keywords=Email%20Support.md)[Phone Support](https://jobicy.com/jobs?search_keywords=Phone%20Support.md)[Live Chat](https://jobicy.com/jobs?search_keywords=Live%20Chat.md)[Customer Experience](https://jobicy.com/jobs?search_keywords=Customer%20Experience.md) Sample interview questionsHow would you handle a dispute where a buyer says an item was not as described and the seller disagrees?I would first review the case details, listing information, messages, and available evidence objectively. I would communicate clearly with both parties, explain the relevant process, and seek a fair resolution aligned with company policy while keeping both customers informed of next steps. How do you maintain quality when switching quickly between chat, email, phone, and social-media cases? I prioritize cases by urgency and impact, use clear notes to preserve context, and follow channel-specific communication standards. Before closing a case, I verify that the customer’s question has been addressed and that the next action is documented accurately. Describe how you would de-escalate an angry customer whose issue has taken longer than expected to resolve. I would acknowledge the frustration without becoming defensive, apologize for the experience, and summarize my understanding of the issue. I would then provide a realistic update, explain the actions I can take, and give a clear timeline or next step rather than making promises I cannot keep. What does excellent customer service mean in an online marketplace? It means making customers feel heard, treating buyers and sellers fairly, and resolving issues accurately and efficiently. It also means identifying recurring pain points and sharing constructive feedback so the overall marketplace experience improves. How would you use your Hindi and English skills to support an international customer base? I would adapt my wording, tone, and level of detail to the customer’s preferred language while ensuring explanations remain accurate and professional. I would also be mindful of cultural differences and confirm understanding when discussing sensitive cases, policies, or dispute outcomes. Opportunity details ## About this role. At Catawiki, every day brings the extraordinary! Whether it’s [Daniel Ricciardo’s Formula 1 Car](https://www.catawiki.com/en/c/583-sports-memorabilia), a [Woolly Mammoth’s Skeleton](https://www.catawiki.com/en/c/579-fossils), [Lady Gaga’s Jumpsuit](https://www.catawiki.com/en/l/10035805) or [Usain Bolt’s running shoe](https://www.catawiki.com/en/c/583-sports-memorabilia), we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. * Taking ownership and driving impact * Being open to change and feedback * Being passionate about our mission and our customers. ### IMPORTANT NOTE: This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs. ### What does the role involve? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. ### This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: * 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued. * Professional speaking and writing skills in Hindi and English; strong communication skills. * Strong analytical and critical thinking skills. * Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). * Ability to quickly switch between various customer channels, like phone and e-mail communications. * Ability to positively interact with your team and other departments. * Available to work 40 hours per week. * You are willing to commute to our Lisbon office and work in the office at least 2 days per week. * You are flexible with working at least 2 weekends a month and on some public holidays. * This role is based in Lisbon, Portugal. Hear what our current CS Representative say about the role: “As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”. ### In return * A competitive Annual Gross Base Salary of 18.000€–23.000€ depending on your level, competencies, and overall experience. * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. * A Work From Home Allowance to help with your monthly household bills. * Commuting between your home and our office is covered by Catawiki. * Amazing Office right in the centre of Lisbon. ### Why You’ll Love Working with Us * Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. * Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. * A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. * Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. ### Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. ### Interested? Apply with an English CV and Cover Letter. By applying, you agree to [Catawiki’s Applicant Privacy Policy.](https://www.catawiki.com/conditions/applicant-privacy-policy.pdf) If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. Show more [Apply now >](https://jobicy.com/jobs/154824-customer-service-representative-hindi-and-english-interim.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Deepgram logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201212160008-406229.jpg) Deepgram Oct 8 New ### [Customer Success Engineer (Singapore)](https://jobicy.com/jobs/154827-customer-success-engineer-singapore.md) Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. 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