[All remote jobs](https://jobicy.com/jobs.md)[![Dropbox logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200923071227-398427.jpg)](https://jobicy.com/company/dropbox.md)[Dropbox](https://jobicy.com/company/dropbox.md) # Customer Success Manager — Japanese & Korean Speaking Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dropbox.md)ShareRemote from[Japan](https://jobicy.com/job-region/japan.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished8 Oct 2026Apply before7 Nov 2026Listing views48Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This is a full-time B2B SaaS Customer Success Manager position responsible for post-sale strategy, adoption, retention, expansion, and long-term value realization across a portfolio primarily in Japan and secondarily in Korea. The role combines strategic account management with technical product fluency, requiring confident engagement with IT administrators on security, configuration, integrations, governance, and workflows. The successful candidate will lead business reviews, assess customer health and renewal risk, and coordinate with Sales and cross-functional teams on retention and growth plans. Fluency in Japanese, business-level Korean and English, and the ability to travel for customer meetings are central requirements. The role is especially suited to a proactive, commercially minded customer-success professional experienced with complex enterprise stakeholders. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing complex B2B SaaS accounts across multiple languages, balancing technical discovery with commercial retention and expansion goals. It also demands independent prioritization of customer risks and strategies while influencing stakeholders from IT administrators to executive sponsors. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$105,000US market range$85k–$130k0$143k AI insightNo actual compensation was disclosed in the posting. These figures are estimated US-market annual base-salary benchmarks in USD for a mid-level to senior B2B SaaS Customer Success Manager with enterprise account ownership, technical stakeholder engagement, and multilingual Japanese/Korean capabilities; actual compensation in Japan may differ materially. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Renewal Strategy](https://jobicy.com/jobs?search_keywords=Renewal%20Strategy.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Technical Consulting](https://jobicy.com/jobs?search_keywords=Technical%20Consulting.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Japanese Language](https://jobicy.com/jobs?search_keywords=Japanese%20Language.md)[Korean Language](https://jobicy.com/jobs?search_keywords=Korean%20Language.md) Sample interview questionsDescribe how you would identify and mitigate renewal risk for a strategic SaaS customer.I would combine usage and adoption signals, support history, stakeholder engagement, business changes, and commercial timing to assess account health. After identifying risk, I would validate the underlying issue directly with the customer, build a documented mitigation plan with owners and milestones, and align Sales and internal specialists around measurable value and renewal outcomes. How do you explain a technical product capability to both an IT administrator and an executive sponsor? For an IT administrator, I focus on configuration, integrations, governance, security implications, and operational steps. For an executive sponsor, I connect the same capability to business outcomes such as collaboration efficiency, risk reduction, adoption, and return on investment, tailoring the depth and terminology to each audience. Give an example of how you would drive product adoption in an account with multiple stakeholder groups. I would first map stakeholder goals and current workflows, then identify high-value use cases for each group. I would create a phased adoption plan that includes enablement, usage milestones, success metrics, and regular reviews, using champions to reinforce behavior and address barriers early. How would you manage a portfolio that is approximately 80% Japan and 20% Korea? I would segment accounts by strategic value, health, renewal timing, and growth potential, then establish a structured engagement cadence appropriate to each segment. I would communicate with customers in their preferred language, maintain clear account plans, and coordinate internally in English so regional needs, risks, and opportunities remain visible. What metrics would you use to demonstrate customer value in a Success Business Review? I would select metrics that link platform activity to the customer's stated objectives, such as active-user adoption, feature utilization, workflow efficiency, governance outcomes, support trends, and progress against agreed success milestones. I would pair quantitative evidence with stakeholder feedback and conclude with a forward-looking plan for value realization, renewal readiness, and appropriate expansion opportunities. Opportunity details ## About this role. ### Role Description As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR). You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox. You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams. You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes. The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused. They are comfortable navigating complex customer organizations, taking ownership of customer strategy, and influencing both technical and business stakeholders. They bring strong Customer Success experience and a demonstrated ability to drive adoption, manage risk, support successful renewals, and deliver measurable retention and growth outcomes in a B2B SaaS environment. ### Responsibilities * Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders. * Take ownership of the customer strategy across an assigned portfolio, setting priorities and proactively driving adoption, value realization, stakeholder engagement, retention, and growth. * Develop strong technical fluency across the Dropbox platform and confidently engage with IT administrators on questions involving product capabilities, security, configuration, integrations, governance, and customer workflows. * Understand customers’ technical environments and business requirements, helping translate them into practical use cases, recommendations, and actionable feedback for internal teams. * Lead strategic customer engagements—including product education, use-case development, Success Business Reviews, and value-based renewal discussions—that connect Dropbox capabilities to business outcomes. * Partner closely with Sales and cross-functional teams to develop account strategies, remove technical and commercial blockers, mitigate renewal risks, and identify appropriate expansion opportunities. * Use customer feedback, product usage, business context, and stakeholder engagement to prioritize actions, represent the voice of the customer, and contribute to repeatable playbooks and best practices. ### Requirements * 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a comparable customer-facing role, with experience driving product adoption and business value, managing ongoing customer relationships, and engaging technical stakeholders. * Business and commercial acumen, with a willingness to develop the skills needed to own assigned customer renewals from 2027, including early renewal planning, commercial discussions, and coordination with Sales and relevant teams to support retention and identify appropriate growth opportunities. * Technical aptitude and product curiosity, with the ability to learn SaaS products, customer environments, configurations, and workflows. Comfortable engaging with IT administrators, investigating unfamiliar technical questions, and translating product capabilities into practical guidance. * Ability to build relationships across customer organizations, from technical administrators to executive stakeholders, and manage a portfolio across Japan and Korea. The initial allocation is expected to be approximately 80% Japan and 20% Korea, with flexibility to adjust based on business and customer needs. * Analytical and problem-solving skills, with the ability to use customer insights, usage data, and business context to assess customer health, identify renewal risks, prioritize actions, and recommend practical solutions. * A proactive self-starter who can ramp up quickly, seek out information, navigate ambiguity, and take ownership of moving customer plans forward without close day-to-day direction. Able to build effective working relationships and collaborate with Sales, Product, Support, Legal, Finance, and other teams. * Bachelor’s degree or equivalent practical experience. * Fluent spoken and written Japanese, including business communication. * Business-level Korean and English. * Ability to engage customers in Japanese and Korean and collaborate with global teams in English. * Willingness to travel for customer visits in Japan and Korea, and internationally for company offsites and sales kickoffs. ### Preferred Qualifications * Experience owning or contributing to customer renewals and retention, with examples of identifying risk, coordinating mitigation plans, demonstrating customer value, and supporting successful renewal outcomes. * Experience managing strategic customer relationships with multiple stakeholders, complex decision-making processes, and changing business priorities, ideally in Japan or Korea. * Experience developing and presenting executive business reviews that connect product adoption and customer outcomes to business value and continued investment. * Experience working with channel partners and navigating partner-led customer relationships. * Familiarity with CRM, customer-success, health-scoring, or renewal-management systems, and experience using customer usage data or ROI analysis to guide retention and growth opportunities. * Experience working with multiple SaaS products, and an interest in or familiarity with generative AI and related technologies. ### Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: * Awareness: Understand yourself and others. * Judgment: Evaluate information and make decisions in complex situations. * Adaptability: Learn, adjust, and stay effective through change. * Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this [blog post](https://www.dropbox.jobs/en/our-blog/employee-stories/the-era-of-durable-skills-what-the-data-tells-us-about-thriving-in-change/) from our Chief People Officer, Melanie Rosenwasser. ### Compensation Show more [Apply now >](https://jobicy.com/jobs/154849-customer-success-manager-japanese-korean-speaking.md) > Annual salary information is not provided for this position. 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