[All remote jobs](https://jobicy.com/jobs.md)[![SOCi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d4748508-221.jpg)](https://jobicy.com/company/soci.md)[SOCi](https://jobicy.com/company/soci.md) # Agentic Workforce Adoption Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/soci.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md)SalaryCAD 80k–100k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished8 Oct 2026Apply before7 Nov 2026Listing views34Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This customer-success role drives adoption of SOCi’s AI agent capabilities among B2B SaaS customers. The manager will lead discovery sessions, workshops, webinars, and value-realization reviews that move customers from manual platform workflows to autonomous agent-based execution. The position partners closely with Customer Success, Product, Sales, and Customer Delivery to identify adoption opportunities, remove friction, and improve retention and expansion. Success depends on translating technical AI functionality into measurable business outcomes such as ROI, efficiency gains, and faster time-to-value. The role is suited to an experienced, consultative SaaS practitioner with strong change-management and customer-enablement capabilities. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires influencing customer behavior, operationalizing emerging AI technology, and coordinating across several internal teams without direct authority. It also demands the ability to connect technical capabilities to credible business outcomes for enterprise customers. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job medianMarket rateC$90,000CA market rangeC$85k–C$120k0C$132k AI insightThe disclosed base-salary range is CAD 80,000–100,000 per year, with a midpoint of CAD 90,000. For comparison, the estimated US market range for a mid-level SaaS customer adoption/customer success specialist focused on AI enablement is approximately USD 85,000–120,000 annually; this market comparison is an estimate and excludes variable compensation, equity, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[SaaS Adoption](https://jobicy.com/jobs?search_keywords=SaaS%20Adoption.md)[AI Enablement](https://jobicy.com/jobs?search_keywords=AI%20Enablement.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Customer Workshops](https://jobicy.com/jobs?search_keywords=Customer%20Workshops.md)[Value Realization](https://jobicy.com/jobs?search_keywords=Value%20Realization.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[Enterprise Customers](https://jobicy.com/jobs?search_keywords=Enterprise%20Customers.md) Sample interview questionsHow would you identify and prioritize AI adoption opportunities within an existing customer account?I would begin with stakeholder discovery to understand business goals, current workflows, pain points, and measurable success criteria. I would then map AI-agent capabilities to the highest-impact use cases, prioritizing opportunities by expected value, implementation effort, customer readiness, and time-to-value. Finally, I would align on a phased adoption plan with clear owners, milestones, and outcome metrics. Describe how you would help a customer transition from manual workflows to AI-agent execution. I would frame the transition around the customer’s desired outcome rather than the technology itself. After documenting the current process, I would identify an initial low-risk, high-value workflow, configure an onboarding and training plan, and establish review points to build confidence. Once early results are demonstrated, I would use those wins to expand adoption to additional processes and teams. What metrics would you use to measure successful adoption of SOCi’s AI capabilities? I would measure activation and usage metrics, such as time-to-first-agent, active users or workflows, task completion volume, and feature utilization. I would also track business outcomes including time saved, efficiency gains, campaign or engagement improvements, customer satisfaction, retention signals, and expansion potential. Metrics should be agreed with the customer before rollout so value is demonstrable and relevant. How would you handle a customer who is hesitant to trust AI agents in a core business workflow? I would first understand the source of concern, such as quality, governance, brand risk, or job-change anxiety. I would propose a controlled pilot with clear guardrails, human review where appropriate, transparent success criteria, and regular performance reporting. Demonstrating reliable results in a limited use case helps establish trust before broader automation is introduced. How do you collaborate with Product and Sales while maintaining a customer-success focus? I would provide Product with structured, evidence-based feedback on adoption barriers, recurring customer needs, and feature gaps, including the business impact of each issue. For Sales, I would supply customer outcomes, positioning insights, and adoption playbooks that support responsible expansion conversations. In both cases, I would keep customer value, expectations, and long-term success as the primary decision criteria. Opportunity details ## About this role. Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World’s Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades [here](https://www.soci.ai/culture/)! ### About the Role The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi’s AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes. This role plays a critical part in SOCi’s strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging SOCi’s Agentic Workforce solutions to get work done autonomously. Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value. You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion. ### Responsibilities ### Core Focus & Impact * Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts. * Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success. * Enable Operational Shift: Help customers “hire, onboard, train, and operationalize” SOCi’s AI agents directly into their unique business processes. * Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews. * Cross-Functional Collaboration: Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities. * Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization. * Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities. * Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact). * Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks. * Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer. ### Requirements ### Minimum Qualifications * 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles. * Proven experience working directly with B2B SaaS customers in post-sale environments. * Demonstrated track record of driving software product adoption and successfully influencing user behavior change. * Exceptional communication, presentation, and customer enablement skills. * Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment. * Bachelor’s degree or equivalent practical experience. ### Preferred Qualifications * Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments. * Experience serving enterprise or multi-location/franchise customer models. * Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews. * Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks. * Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems. SOCi expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. What SOCi Provides to You * Comprehensive Benefits Package (full-time permanent, non-contract roles only) * Health insurance plans, dental, and vision * Wellness incentives * 401(k) plan with employer match * Flexible Work Environment (full-time, non-contract roles only) * Flexible paid time off * Quarterly wellness days * Paid holidays * Unique employee engagement programs * Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit [soci.ai](http://soci.ai) for more information. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/154870-agentic-workforce-adoption-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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