[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Compliance Operations Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[Estonia](https://jobicy.com/job-region/estonia.md)SalaryEUR 23,680–29,600 / yrDepartment[Legal & Compliance](https://jobicy.com/categories/legal.md)EmploymentFull TimeExperienceOpen levelPublished9 Oct 2026Apply before8 Nov 2026Listing views22Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Twilio is hiring a remote Compliance Operations Specialist based in Estonia to investigate fraud, abuse, KYC, and policy-violating voice and messaging traffic. The role uses call detail records and aggregate traffic data to identify bad actors, stop harmful activity, reduce false positives, and surface root-cause trends. The specialist will handle urgent issues affecting customers, carriers, and consumers while providing customer support by email. Candidates need 1–2 years of relevant compliance, fraud, abuse, telecommunications, e-commerce, or fintech experience and must work a Tuesday–Saturday, 9 a.m.–6 p.m. schedule. SQL, Looker, Tableau, API familiarity, and telecommunications experience are preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe position requires rapid, accurate decisions on ambiguous and evolving fraud or compliance cases while balancing platform safety with avoidance of false positives. It also involves urgent global-impact incidents, data analysis, policy interpretation, and customer/carrier communication. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job medianBelow market€26,640EU market range€55k–€80k0€88k AI insightThe disclosed base salary range is €23,680–€29,600, with a midpoint of €26,640; it is treated as yearly compensation based on the full-time professional context and annual-scale range. The estimated US market base-pay range for a comparable junior compliance operations/fraud investigations specialist is approximately $55,000–$80,000 annually, varying by industry, technical analytics skills, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [Compliance investigations](https://jobicy.com/jobs?search_keywords=Compliance%20investigations.md)[Fraud prevention](https://jobicy.com/jobs?search_keywords=Fraud%20prevention.md)[KYC](https://jobicy.com/jobs?search_keywords=KYC.md)[Abuse detection](https://jobicy.com/jobs?search_keywords=Abuse%20detection.md)[Telecommunications compliance](https://jobicy.com/jobs?search_keywords=Telecommunications%20compliance.md)[Voice and messaging policy](https://jobicy.com/jobs?search_keywords=Voice%20and%20messaging%20policy.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Call detail records](https://jobicy.com/jobs?search_keywords=Call%20detail%20records.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[SQL and data visualization](https://jobicy.com/jobs?search_keywords=SQL%20and%20data%20visualization.md) Sample interview questionsHow would you investigate a suspected abusive messaging or voice account?I would first collect the relevant account, traffic, KYC, and historical enforcement data. I would compare the behavior against applicable policies and known abuse indicators, document the evidence, take proportionate action to contain harm, and escalate any uncertain or high-impact case through the established process. How do you balance stopping bad actors with minimizing false positives? I use multiple corroborating signals rather than relying on one indicator, consider legitimate business context, and apply policy consistently. I would monitor enforcement outcomes and reversals to identify rules or signals that need refinement. Describe how you would use call detail records or aggregate traffic data in an investigation. I would analyze volume, destination patterns, timing, completion behavior, account relationships, and deviations from the customer’s baseline. Those signals can reveal practices such as traffic pumping, suspicious bursts, or coordinated account activity and guide targeted enforcement. How would you handle an urgent complaint from a carrier or customer about potentially non-compliant traffic? I would acknowledge the issue promptly, gather the minimum facts needed to assess impact, and prioritize containment if consumers or network partners are at risk. I would provide clear status updates, document decisions and evidence, and coordinate with internal stakeholders until the issue is resolved. What value would SQL, Looker, or Tableau bring to this role? These tools enable faster identification of unusual traffic patterns, measurement of enforcement outcomes, and reporting on emerging trends. I would use them to investigate cases efficiently, validate hypotheses with data, and communicate actionable findings to operational and policy partners. Opportunity details ## About this role. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist. About the job At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and KYC, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Tiwlio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some intermediate to advanced research and investigation skills and enjoys challenging and complex case work. Responsibilities In this role, you’ll: * Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations * Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics – taking action daily to stop bad actors/ activity while minimizing false positives. * Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful. * Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions. * Resolve urgent issues impacting businesses, carriers and consumers worldwide. * Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity. * Provide support for customers by email, to ensure customers have an excellent experience with Twilio. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * Willingness to work a non-traditional schedule (Tue-Sat), holidays may be required * You have 1-2 years experience in KYC, fraud, abuse or compliance in ecommerce, FinTech, or telecommunications * Experience working in a fast paced, ambiguous environment, with a strong bias for action * You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. * You are detail-oriented with good organizational skills and comfortable with ambiguity. * You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. * You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. * You have good time management and organizational skills and are comfortable working under pressure. Desired: * Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools * Basic understanding APIs and related technologies * Background in telecommunications is desired. Location This role will be based in Estonia (remote position). Shift time: Tue-Sat 9am-6pm. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation In accordance with local pay transparency requirements, the base salary range for this role is provided below. The successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience. Base Salary Range: €23,680.00 -€29,600.00 Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more [Apply now >](https://jobicy.com/jobs/154898-compliance-operations-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Cribl logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/65d82c04-221.jpeg) Cribl Oct 9 New ### [Facility Security Officer](https://jobicy.com/jobs/154892-facility-security-officer.md) Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half… * ![GiveDirectly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/07307149-221.png) GiveDirectly Oct 8 New ### [Legal Counsel, Corporate & Business Affairs](https://jobicy.com/jobs/154865-legal-counsel-corporate-business-affairs.md) GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most… * ![GiveDirectly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/07307149-221.png) GiveDirectly Oct 8 New ### [Legal Counsel, Emergency Cash & U.S. Programs](https://jobicy.com/jobs/154869-legal-counsel-emergency-cash-u-s-programs.md) GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most… * ![BetterHelp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0b48fde8-221.jpeg) BetterHelp Oct 8 New ### [Associate Director and Corporate Counsel](https://jobicy.com/jobs/154864-associate-director-and-corporate-counsel.md) Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone…. * ![Axiom logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/1c48ca0c-221.jpeg) Axiom Oct 8 New ### [Legal Consultant – Asset Management / Securities](https://jobicy.com/jobs/148699-legal-consultant-asset-management-securities.md) We are currently seeking a Legal Consultant – Asset Management / Securities to join our team and support our financial insitution clients. Responsibilities Provide legal support on asset management, securities… * ![Axiom logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/1c48ca0c-221.jpeg) Axiom Oct 8 New ### [Legal / Compliance Consultant – Trade Compliance, Export Control (Remote Working)](https://jobicy.com/jobs/148687-legal-compliance-consultant-trade-compliance-export-control-remote-working.md) We are currently seeking a Legal Consultant / Compliance Consultant experienced in Trade Compliance/ Export Controls to provide ongoing support to our global client:Key responsibilities Provide support on global trade… * ![Flex logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7bfdefe3-221.jpeg) Flex Oct 7 ### [Financial Crime Analyst](https://jobicy.com/jobs/152667-financial-crime-analyst.md) Flex is building the AI-native private bank for business owners. We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves,… * ![CACI International Inc logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/5d8760c36dff-221.webp) CACI International Inc Oct 7 ### [Entry Level Background Investigator – Midwest](https://jobicy.com/jobs/148535-entry-level-background-investigator-midwest.md) Job Title: Entry Level Background Investigator – MidwestJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: Top SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of… * ![Abby Care logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3d3ea8fe-221.jpeg) Abby Care Oct 6 ### [Associate General Counsel, Privacy, Product & AI](https://jobicy.com/jobs/154689-associate-general-counsel-privacy-product-ai.md) About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing… * ![Brain Co. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/b2bdd014-221.png) Brain Co. Oct 6 ### [Specialty Insurance Underwriter/Coverage Attorney/Consultant/Professional (Contract)](https://jobicy.com/jobs/152609-specialty-insurance-underwriter-coverage-attorney-consultant-professional-contract.md) Our Mission Rebuild how the world works, to make institutions work better for the people they serve. About Brain Co. Brain Co. builds AI-native operating systems for large, regulated institutions…. [Browse all jobs](https://jobicy.com/jobs.md)