[All remote jobs](https://jobicy.com/jobs.md)[![Upside logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/06e64944-221.png)](https://jobicy.com/company/upside.md)[Upside](https://jobicy.com/company/upside.md) # Strategic Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/upside.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 151k–180k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished9 Oct 2026Apply before8 Nov 2026Listing views49Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Upside is hiring a Strategic Account Manager to retain and grow enterprise fuel and convenience-store partnerships. The role manages the client lifecycle from onboarding through long-term account management, with responsibility for account health, retention, expansions, and executive relationships. It requires translating raw performance data into account reviews, reports, case studies, and compelling client narratives. The manager will partner closely with analytics, product, marketing, and operations while proactively reducing churn risk and identifying growth opportunities. Candidates need substantial client-facing and enterprise experience, strong presentation skills, Salesforce-related tool familiarity, and the ability to travel up to 20%. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, externally facing enterprise account role with ownership of retention, expansion, executive stakeholders, and data-driven performance reporting. Success requires balancing strategic relationship management with proactive commercial execution across multiple internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$165,500US market range$135k–$190k0$209k AI insightThe disclosed annual U.S. base-salary range is $151,000 to $180,000, producing a midpoint of $165,500. This is competitive for a strategic enterprise account management role in the U.S.; a reasonable U.S. base-pay market range is approximately $135,000 to $190,000, excluding commissions, equity, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Enterprise customer success](https://jobicy.com/jobs?search_keywords=Enterprise%20customer%20success.md)[Client retention](https://jobicy.com/jobs?search_keywords=Client%20retention.md)[Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Business reviews](https://jobicy.com/jobs?search_keywords=Business%20reviews.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Fuel and convenience retail](https://jobicy.com/jobs?search_keywords=Fuel%20and%20convenience%20retail.md) Sample interview questionsHow would you build a strategic account plan for a large fuel or convenience-store partner?I would begin by mapping stakeholders, business objectives, current performance, site footprint, renewal milestones, and risks. I would then set measurable retention and expansion goals, define an executive-review cadence, identify product-adoption actions, and document mutual responsibilities in a shared success plan. Describe how you would use raw account data in a monthly business review. I would validate the data, identify trends in performance and adoption, and connect results to the customer's stated business goals. I would present a concise story covering outcomes, drivers, risks, recommended actions, and specific next steps, rather than simply reviewing metrics. What steps would you take when an enterprise account shows early signs of churn? I would quickly determine the root cause through account data, stakeholder conversations, and internal feedback. I would align a recovery plan with the customer, address immediate issues with internal partners, set short-term success milestones, and maintain frequent communication until health indicators improve. How do you identify and close expansion opportunities within an existing account? I look for value gaps such as unlaunched locations, underutilized features, new store openings, or performance gains that can be replicated. I quantify the opportunity, tailor the business case to the stakeholder's priorities, secure internal alignment, and guide the customer through a clear implementation and agreement process. How do you manage competing priorities across several high-value accounts? I prioritize based on revenue risk, renewal timing, expansion potential, customer impact, and required effort. I maintain structured account plans and timelines, communicate tradeoffs early, and use regular internal and client check-ins to ensure important commitments do not slip. Opportunity details ## About this role. Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You’ll Make: We’re looking for a motivated Strategic Account Manager to join our growing team. In this role, you will lead the development of strategic account plans that serve to retain and grow our partnership with some of the fuel and c-store industry’s biggest brands. You will develop detailed knowledge of the product, coordinate with internal partners, strengthen client relationships through informative reporting and outstanding service, and ensure clients are always receiving excess value from the Upside platform. As a Strategic Account Manager, you will collaborate with multiple teams including analytics, product, marketing, and operations to represent the voice of the customer and to help achieve business growth. This role reports to our Senior Manager, Account Management. * Work with our clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside * Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation * Proactively predict and address concerns before they advance to churn risk * Grow relationships, including supervising and leading account-health metrics (CSAT, Retention, and Growth) * Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements * Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers * Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies * Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers Competencies You Have: * 7+years of client-facing experience including 4+ years of enterprise experience in technology or retail fuels; Bachelor’s degree required * Strong public-speaking skills, and the ability to speak to both formal and casual audiences * Proven experience exceeding goals * Project-management abilities, including timeline management, client communication, and report interpretation * Creative demeanor, with a capability to work successfully with both internal and external clients. * Strong analytical skills that will translate analysis into relatable and compelling talking points and stories * Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong) * Ability to travel up to 20% Location: This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis. Compensation: The U.S. base salary range for this full-time position is $151,000 – $180,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. #LI-Remote #LI-CO1 Benefits: * Medical, dental, and vision coverage starting on Day 1 * Equity (ISOs) * 401(k) program * Family planning programs + paid parental leave * Physical fitness and wellness memberships * Emotional and mental health support programs * Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break * Flexible work environment * Lunch reimbursement for in-office employees * Employee Resource Groups * Learning and Development stipend * Transparent culture * Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there’s anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners. 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