[All remote jobs](https://jobicy.com/jobs.md)[![Atomic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/dfb1cc8654c3b08bce1117b36f882000.png)](https://jobicy.com/company/atomic.md)[Atomic](https://jobicy.com/company/atomic.md) # CX Specialist (Temp) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/atomic.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 25–30 / hourDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentContractExperienceOpen levelPublished11 Oct 2026Apply before10 Nov 2026Listing views36Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This temporary Customer Experience Specialist role supports a pet-nutrition e-commerce brand during the holiday season. The specialist will manage email, chat, and SMS support in Gorgias, resolve order and subscription issues in Shopify and Recharge, and handle sensitive customer escalations. A core responsibility is monitoring an AI support agent, correcting inaccurate responses, taking over escalated conversations, and documenting automation gaps. The role requires at least three years of DTC or e-commerce customer-support experience, strong written empathy, and reliable autonomous work during peak holiday weeks. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires proficiency with several support platforms, careful judgment on escalations, and quality control of AI-generated customer responses. Holiday-season ticket volume and the need for fast, accurate resolutions make the pace demanding despite the individual-contributor scope. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$28US market range$22–$320$35 AI insightThe disclosed compensation is $25-$30 USD per hour, with a midpoint of $27.50 per hour. For a US-based temporary e-commerce customer-experience specialist with 3+ years of experience and AI-support-tool exposure, an estimated market range is approximately $22-$32 per hour; this market comparison is an estimate, not an additional employer offer. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer%20Experience.md)[Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[E-commerce](https://jobicy.com/jobs?search_keywords=E-commerce.md)[DTC](https://jobicy.com/jobs?search_keywords=DTC.md)[Gorgias](https://jobicy.com/jobs?search_keywords=Gorgias.md)[Shopify](https://jobicy.com/jobs?search_keywords=Shopify.md)[Recharge](https://jobicy.com/jobs?search_keywords=Recharge.md)[AI Support](https://jobicy.com/jobs?search_keywords=AI%20Support.md)[Email Support](https://jobicy.com/jobs?search_keywords=Email%20Support.md)[SMS Support](https://jobicy.com/jobs?search_keywords=SMS%20Support.md) Sample interview questionsHow would you handle a customer whose delivery is delayed and who is upset about their pet's food order?I would first acknowledge the customer’s concern and the impact of the delay, then review the order and carrier details in Shopify or the relevant support tools. I would clearly explain the available resolution options within policy, such as a replacement, refund, or updated delivery information, and document the outcome with accurate tags and notes. What is your process for reviewing AI-generated support responses before they reach customers? I would verify factual accuracy against order data, policies, and the customer’s full conversation history. I would also check that the tone is empathetic and aligned with the brand, revise or stop any inaccurate response, and log recurring gaps so the AI guidance can be improved. How do you prioritize a high-volume support queue during the holiday season? I prioritize urgent, time-sensitive, and high-impact issues first, such as missing deliveries, billing problems, or customers who may be unable to feed their pets as expected. I then work systematically through remaining tickets, use macros thoughtfully, keep documentation current, and escalate issues outside my authority quickly. Describe how you would manage a request involving a pet health or nutrition question that is outside your scope. I would respond with care, avoid providing unapproved medical guidance, and explain that I need to route the question to the appropriate qualified team member. I would capture the relevant details, tag the conversation correctly, and ensure the customer knows when and how they can expect follow-up. How do you ensure your written communication stays empathetic while still being efficient? I use concise, plain language that directly addresses the customer’s issue, while opening with acknowledgment and maintaining a calm, respectful tone. I tailor templates to the situation, confirm the resolution and next steps, and proofread for clarity before sending. Opportunity details ## About this role. About Golden Child Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we’ve built a founding team of board-certified veterinary nutritionists, supply chain experts, and classically trained chefs to engineer a food system held to human-grade standards. Golden Child offers Our chef-crafted, science-backed Mains and functional Drizzles that are designed to support lifelong health. Because feeding your dog should be an expression of love, care, and taste. [https://mygoldenchild.com/](https://mygoldenchild.com/) About the Role The Temporary CX Specialist will keep our concierge-level customer experience running smoothly through the holiday season. This position reports directly to the Head of Customer Experience (CX). You will be the human in the loop for our AI support agent, own the conversations that need extra care, and make sure every customer gets a fast, warm, and accurate answer that reflects the Golden Child brand. This is a hands-on, individual contributor role. It does not include managing people, setting strategy, or owning vendor relationships. The focus is quality, speed, and good judgment in the queue. Duration: Temporary, mid-November 2026 to mid-January 2027, with potential for extension based on business needs and performance. Key Responsibilities * Owning all aspects of monitoring and responding to email and SMS messages in Gorgias. * Monitor our AI tooling daily, reviewing AI-drafted and AI-sent replies to ensure they are accurate, on-brand, and aligned with our policies and brand tone. * Correct AI errors before they reach customers, take over conversations the AI hands off, and flag recurring issues to the Head of CX. * Log gaps in AI knowledge or guidance so we can improve our automation after the holiday season. * Own escalations and sensitive tickets, including delivery issues, damaged or missing boxes, billing and subscription questions, and unhappy customers. * Respond to and resolve customer inquiries in Gorgias with care and empathy across email, chat, and SMS. * Resolve issues in Shopify and Recharge (order lookups, replacements, refunds, and subscription changes) within established guidelines. * Route anything outside your scope, including pet health questions, to the right person quickly. * Follow standard processes so requests are resolved thoroughly and documented clearly, with accurate ticket tagging. * Share a short end-of-week summary covering volume, top customer issues, and AI quality observations. Experience and Competencies * Minimum 3 years of demonstrated success in customer support or client service within e-commerce/DTC, preferably in pet, consumables, or beauty. * Hands-on experience with Gorgias and Shopify. Experience with [Yuma.ai](http://Yuma.ai), or a similar AI support tool, is strongly required. * Exceptional written communication skills, with a calm, professional, and empathetic tone, especially with frustrated customers. * Strong self-management skills, including prioritization and autonomous time management in a fully remote environment. * Highly organized, detail-oriented, with a consistent customer-first mindset. * Available weekdays for full engagement, including the weeks of Thanksgiving, Christmas, and New Year’s. * A love for pets and a passion for creating experiences that strengthen the bond between pets and their humans. We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. —– Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Please review our [CCPA policies](https://www.atomic.vc/job-applicant-privacy) here. 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