[All remote jobs](https://jobicy.com/jobs.md)[![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp)](https://jobicy.com/company/nebius.md)[Nebius](https://jobicy.com/company/nebius.md) # Helpdesk Technician Tier 1 Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/nebius.md)ShareRemote from[Singapore](https://jobicy.com/job-region/singapore.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished11 Oct 2026Apply before10 Nov 2026Listing views48Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Nebius is hiring a Tier 1 Help Desk Technician to provide first-line IT support for employees, covering endpoint hardware, software, peripherals, basic networking, accounts, and mobile-device issues. The role manages tickets from intake through documentation, resolution, escalation, and closure while maintaining a strong customer-service standard. The technician will support onboarding and offboarding, asset inventory, workstation configuration, software maintenance, and IT knowledge-base development. Candidates need at least four years of service-desk experience plus advanced troubleshooting capability across Microsoft 365, Azure, MDM, AV, networking, Jira, and enterprise collaboration tools. This is a remote role specifically available in Singapore and requires authorization to work in the country of application. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires broad hands-on troubleshooting across enterprise endpoint, identity, collaboration, and networking environments, as well as sound judgment about escalation. Its high ticket volume, user-facing nature, and expectation of independently resolving issues create a fast-paced operational workload. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$68,000US market range$58k–$78k0$86k AI insightNo salary range is disclosed, so these are estimated US-market annual base salary figures in USD for a Tier 1 Help Desk Technician with approximately four or more years of service-desk experience. Actual compensation for this Singapore-based role may differ materially based on local market, benefits, and employer compensation practices. ## Core skills Skills and capabilities most closely associated with this opportunity. [IT help desk](https://jobicy.com/jobs?search_keywords=IT%20help%20desk.md)[Tier 1 support](https://jobicy.com/jobs?search_keywords=Tier%201%20support.md)[technical troubleshooting](https://jobicy.com/jobs?search_keywords=technical%20troubleshooting.md)[Microsoft 365](https://jobicy.com/jobs?search_keywords=Microsoft%20365.md)[Microsoft Azure](https://jobicy.com/jobs?search_keywords=Microsoft%20Azure.md)[Active Directory](https://jobicy.com/jobs?search_keywords=Active%20Directory.md)[MDM administration](https://jobicy.com/jobs?search_keywords=MDM%20administration.md)[Jira Service Management](https://jobicy.com/jobs?search_keywords=Jira%20Service%20Management.md)[endpoint support](https://jobicy.com/jobs?search_keywords=endpoint%20support.md)[networking](https://jobicy.com/jobs?search_keywords=networking.md) Sample interview questionsHow do you approach a user report that they cannot access a business application?I first confirm the impact, error message, affected account, device, network connection, and whether other users are affected. I then check common causes such as account status, password or MFA issues, group permissions, service status, and application configuration. I document each action in the ticket, resolve within my access level, and escalate with clear evidence if the issue requires another team. Describe how you prioritize a busy support queue. I prioritize by business impact, urgency, security risk, and any agreed service-level targets. Company-wide outages, access issues preventing an employee from working, and security-related incidents take precedence over routine requests. I communicate expected timelines, keep tickets updated, and reassess priorities as new incidents arrive. What information should be documented when closing a help desk ticket? A closure note should clearly capture the user-reported issue, troubleshooting performed, root cause when known, the solution applied, validation that the user can work again, and any follow-up or preventive actions. Good documentation allows another technician to understand the resolution without repeating investigation. It can also become a useful knowledge-base article for recurring issues. How would you prepare an employee’s workstation for onboarding? I would verify the approved onboarding request, provision or validate the required user account and access, prepare the device using the standard image or MDM configuration, install required applications, and confirm security controls and updates are current. I would test connectivity, peripherals, and collaboration tools before handoff. Finally, I would record the asset assignment and provide the employee with clear setup and support guidance. When do you decide to escalate an issue to Tier 2 or Tier 3 support? I escalate when the issue exceeds my authorized access, requires specialized infrastructure or application expertise, poses a security or widespread business-impact risk, or remains unresolved after completing standard troubleshooting. Before escalating, I gather logs, error details, reproduction steps, affected systems, troubleshooting history, and impact information. This ensures the receiving team can act quickly without duplicating work. Opportunity details ## About this role. About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. ### The role We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. You’re welcome to work remotely in Singapore. Your responsibilities will include: * Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email. * Log, categorize, and prioritize all incoming support requests in the IT ticketing system. * Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network). * Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems. * Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications. * Escalate complex or unresolved issues to Tier 2/3 support in a timely manner. * Maintain and update asset inventory records. * Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return. * Follow standard procedures for proper escalation and ticket closure. * Provide excellent customer service by ensuring timely and clear communication with end users. * Extensively document actions taken and suggested resolutions in detail. * Actively contribute to IT knowledge base. * Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure). * Ensure compliance with company IT policies and procedures. It will be an added bonus if you have: * Exhaust all possible scenarios within their access level when attempting to resolve an issue * Proactively seek feedback from peers, mentors, and leaders * Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects * Contribute to continuous service improvement by participating in projects and driving operational enhancements. * Build meaningful and fruitful relationships within the team and cross functionally * Fearlessly seek improvement personally, within processes, and within the team’s culture We expect you to have: * An IT customer support background with 4+ years of service desk technical experience. * Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools. * Technical documentation and knowledge base (KB) writing skills. * Hands-on experience with Jira or comparable service management systems. * A customer-first mindset, prioritizing employee satisfaction and support quality. * The ability to independently resolve technical issues across the support portfolio. * Strong organizational skills with the capacity to effectively prioritize and manage a busy workload. * A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals. Benefits & Perks: * Competitive compensation * Career growth and learning opportunities * Flexibility and ownership * Collaborative and innovative culture * Opportunity to work on impactful AI projects * International environment and talented teams What’s it like to work at Nebius: Fast moving – Bold thinking – Constant growth – Meaningful impact – Trust and real ownership – Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know. Show more [Apply now >](https://jobicy.com/jobs/155036-helpdesk-technician-tier-1.md) > Annual salary information is not provided for this position. 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