[All remote jobs](https://jobicy.com/jobs.md)[![Paddle logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/28ca3645-221.png)](https://jobicy.com/company/paddle.md)[Paddle](https://jobicy.com/company/paddle.md) # Software Engineer (Platform – SRE) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/paddle.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [Portugal](https://jobicy.com/job-region/portugal.md), [Ireland](https://jobicy.com/job-region/ireland.md)SalaryUndisclosedDepartment[DevOps & Infrastructure](https://jobicy.com/categories/admin.md)EmploymentFull TimeExperienceOpen levelPublished12 Oct 2026Apply before11 Nov 2026Listing views45Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Paddle is seeking a Software Engineer specializing in Site Reliability Engineering within its Platform function. The role improves reliability, developer productivity, disaster recovery, observability, performance, and cloud cost efficiency across a payments platform. The engineer will build automation and internal tooling, respond to production incidents, maintain operational standards, and help product teams adopt consistent SRE and GitOps practices. Core technologies include Go, PHP Laravel, AWS ECS/Fargate, Aurora, PostgreSQL, Terraform, Docker, OpenTelemetry, Honeycomb, Redis, and Cloudflare. This is a collaborative, hands-on reliability role for an engineer with strong production software and distributed-systems experience. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThis is a senior-level SRE role spanning production software, AWS infrastructure, incident response, observability, disaster recovery, performance engineering, and cost optimization. The engineer must make sound technical decisions independently while enabling and influencing multiple product engineering teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$155,000US market range$130k–$185k0$204k AI insightNo actual salary, pay range, or compensation amount is disclosed in the posting. The figures are estimated annual USD base-salary benchmarks for a US-market Software Engineer / Site Reliability Engineer with substantial production, cloud, and platform engineering responsibilities; actual compensation may differ by location, level, and equity or bonus structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Site Reliability Engineering](https://jobicy.com/jobs?search_keywords=Site%20Reliability%20Engineering.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Terraform](https://jobicy.com/jobs?search_keywords=Terraform.md)[Go](https://jobicy.com/jobs?search_keywords=Go.md)[Docker](https://jobicy.com/jobs?search_keywords=Docker.md)[Kubernetes/ECS](https://jobicy.com/jobs?search_keywords=KubernetesECS.md)[Observability](https://jobicy.com/jobs?search_keywords=Observability.md)[OpenTelemetry](https://jobicy.com/jobs?search_keywords=OpenTelemetry.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[Distributed Systems](https://jobicy.com/jobs?search_keywords=Distributed%20Systems.md) Sample interview questionsDescribe a reliability improvement you delivered for a production service.I would explain the service risk, the signals and incidents that exposed it, the technical changes made, and the measurable outcome. For example, I might describe introducing SLO-based alerting, deployment safeguards, and capacity controls that reduced customer-impacting incidents and improved recovery time. How would you design an effective disaster recovery process for services running on AWS ECS and Aurora? I would start by defining recovery objectives and dependency mappings, then document and automate infrastructure rebuilds, data backup and restore procedures, failover steps, validation checks, and communications. I would regularly test the process through controlled exercises and use findings to update runbooks and infrastructure code. How do you decide which alerts should page engineers? I prioritize alerts tied to user impact, SLO error-budget burn, data integrity, security, or imminent service exhaustion. Alerts should be actionable, deduplicated, routed to an accountable owner, and supported by dashboards and runbooks; lower-urgency conditions should create tickets or informational notifications instead of pages. What approach would you take to reduce AWS platform costs without harming reliability? I would establish cost visibility by workload and service, identify idle or oversized resources, and review utilization, autoscaling behavior, storage tiers, and observability spend. I would make incremental changes with performance guardrails, validate results, and codify successful policies so savings remain durable. How do you work with product engineers after a production incident? I facilitate a blameless review focused on system conditions rather than individual mistakes. Together, we identify contributing factors, prioritize corrective actions such as tests, automation, observability, or operational documentation, assign clear owners, and share lessons that prevent similar failures across teams. Opportunity details ## About this role. What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: As a Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently. We’re looking for somebody who spent the start of their career writing, running and debugging software that’s made the move to specialise as an SRE. Paddle SRE team’s role is “Everything SRE”, with a focus on infrastructure, reliability standards, and practices. The SRE team is part of the Platform function. By following this model: * It’s easy to spot patterns and draw similarities between services and projects. * We act as a glue between disparate product teams, creating solutions out of distinct pieces of software. * Enable product engineers to use modern practices to maintain user-facing products without divergence in practice across the business. * Define production standards as code and work to smooth out any sharp edges to greatly simplify things for the product engineers running their services. You are empowered to use the right tech for the job. You’ll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly. As an SRE, we want you to be a driving force of improving and automating how our product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our fellow engineers. Tech Stack: * Go for our new services * PHP Laravel for our Classic system * Aurora MySQL and PostgreSQL for persistent data storage * Docker in production and local development * AWS ECS Fargate for our runtime * AWS SQS for asynchronous message queues * AWS EventBridge for our event bus * Redis for key/value store * Terraform for resource management * Honeycomb, SLOs and OpenTelemetry for our observability needs * Cloudflare for our firewall and DNS server What you’ll do: * Develop and maintain tools to maximise engineering efficiency; such as but not limited to automating deployment infrastructure and database upgrades * Seek out processes that can be improved with automation and have internal Developer Experience as a main driver. Collaborate and enable engineers to do their jobs more efficiently, working with other engineers on a regular basis * Create, maintain and test our system disaster recovery process, including tooling to automate the process * You’ll be able to choose from a selection of AI tools to support day-to-day work (e.g. code generation, investigation, automation, and documentation), and we’ll back sensible experimentation with the right guardrails. * Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks * Monitoring, alerting, and SLO tracking; hands-on SRE work, not just DevOps-style monitoring * Run performance investigations (load testing, bottleneck analysis) and drive tuning across apps, data stores and AWS. * Own cost optimisation workstreams: right-sizing, autoscaling policies, workload scheduling, storage tiering, and identifying waste across ECS/Fargate, RDS/Aurora, SQS and observability. * Be an advocate of the GitOps methodology We’d love to hear from you if you: * A significant software development background, with experience shipping and operating production services, plus strong fundamentals in testing, code review, CI/CD, and debugging. * Have experience working across the AWS ecosystem, partnering closely with AWS Solution Architects and subject-matter experts to design, review, and operate production systems * A curiosity about AI and how it’s reshaping software development. * Collaborative, security-minded, and detail-oriented. We move quickly, so you’ll thrive if you enjoy a fast-paced environment and take pride in doing things the right way. * Knowledge of platform and ops concepts such as networking and Linux administration * Experience working with microservices and distributed systems at scale * Experience with monitoring tools: we use Opentelemetry, Honeycomb, Grafana, Pingdom and Incident.io Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together – “None of us, is as smart as all of us” * Paddle Simply – “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others – “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training. Show more [Apply now >](https://jobicy.com/jobs/155096-software-engineer-platform-sre.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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