[All remote jobs](https://jobicy.com/jobs.md)[![DeleteMe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c26c546a-221.png)](https://jobicy.com/company/deleteme.md)[DeleteMe](https://jobicy.com/company/deleteme.md) # Score Advisor Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/deleteme.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 20–25Department[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished12 Oct 2026Apply before11 Nov 2026Listing views42Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. The Score Advisor supports DeleteMe’s Privacy Operations team by managing high-value custom data-removal requests for members. The role involves auditing VIP information, investigating websites, documenting removal methods, and maintaining detailed activity records. It requires rapid-response customer service judgment, strong operational process skills, and close feedback loops with team leads, Product, and Engineering. This is an in-office Boston-area position within a fast-paced global SaaS privacy company. Success depends on accurate investigative work, discretion with sensitive personal data, and consistently high-quality member support. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role handles sensitive VIP privacy requests, site-level investigations, and removal workflows where errors can affect customer safety and trust. It also requires independent prioritization in a high-volume, rapid-response environment while coordinating with cross-functional stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$23US market range$20–$300$33 AI insightThe disclosed compensation range is $20–$25 USD per hour, with a midpoint of $22.50 per hour. A reasonable US market estimate for an experienced privacy operations or customer-service specialist performing investigative removal work is approximately $20–$30 per hour; actual pay may vary by employer, specialized privacy experience, and Boston-area market conditions. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Privacy operations](https://jobicy.com/jobs?search_keywords=Privacy%20operations.md)[Data removal](https://jobicy.com/jobs?search_keywords=Data%20removal.md)[Incident management](https://jobicy.com/jobs?search_keywords=Incident%20management.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Site investigations](https://jobicy.com/jobs?search_keywords=Site%20investigations.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow would you handle a time-sensitive data-removal request from a VIP customer?I would first confirm the scope, urgency, and the specific data exposures involved. I would prioritize the highest-risk sources, document each action and outcome, communicate clear status updates, and escalate blockers or unusual risks promptly through the established process. Describe how you would investigate a website that contains a customer’s personal information. I would verify the listing and capture the necessary evidence, review the site’s removal process and policies, identify the appropriate contact or opt-out method, and submit or guide the customer through the required request. I would log the site details, method used, deadlines, and follow-up requirements for future operational use. How do you maintain quality while working in a fast-paced operations environment? I use structured checklists, clear prioritization, and consistent documentation to reduce errors. I also build in verification steps for sensitive requests and surface recurring issues so the team can improve workflows rather than repeatedly solving the same problem manually. Tell us about a process improvement you would recommend after identifying a recurring problem site. I would collect examples and data showing the issue, such as removal turnaround time, common failure reasons, and the most effective contact path. I would propose a standardized playbook or tooling enhancement, test it with the team, and measure whether it improves completion rate and response time. How would you communicate a removal limitation or delay to a customer? I would communicate promptly, clearly, and empathetically, explaining what has been completed, what is causing the delay, and the next action being taken. I would avoid overpromising, provide a realistic follow-up timeframe, and offer any appropriate customer action such as a step-by-step DIY guide. Opportunity details ## About this role. About DeleteMe: DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud. Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. Job Summary: DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members’ data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary. ### Responsibilities * Manage high value individual requests from DeleteMe customers * Perform audits of VIP customer information * Perform site investigations and keep accurate records of site information and removal methods * Maintain detailed activity logs documenting your progress * Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements * Assist with ad-hoc requests for data removal as needed ### Requirements * 5+ years of experience in operations or customer service * 3+ years of experience in incident management or rapid response customer service * Experience working with a high growth company or fast paced environments * Demonstrated history of developing and improving operational processes * History of delivering on large, impactful projects * Previous experience of working with global teams * Experience working with Product and Engineering teams * Flexibility to travel internationally as needed * Proficiency with G Suite, Slack, Jira * Must be based in the Boston, MA area and able to work in-office five days per week. ### What We Offer Benefits and eligibility may vary based on role, location, employment status, and other factors. * Comprehensive health benefits – Medical, Vision, Dental * 401k retirement plan * Paid Parental Leave * 20 days of Paid Time Off * 11 Company-Paid Holidays * Birthday Off * Work From Home Stipend * Cell Phone Reimbursement * Fitness Membership Reimbursement * Child Care Reimbursement * DeleteMe Gold Membership * Discounted DM Plans for Friends and Family ### Compensation ### Additional Information Show more [Apply now >](https://jobicy.com/jobs/155106-score-advisor.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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