[All remote jobs](https://jobicy.com/jobs.md)[![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg)](https://jobicy.com/company/cresta.md)[Cresta](https://jobicy.com/company/cresta.md) # AI Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/cresta.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 130k–215k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished12 Oct 2026Apply before11 Nov 2026Listing views43Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Cresta is seeking an AI Success Manager to help Fortune 500 customers adopt its conversational AI, agent augmentation, and conversation-intelligence platform. The role combines strategic customer success, consultative delivery, account ownership, and hands-on configuration work such as prompt design, workflow setup, and rule configuration. The successful candidate will define success frameworks, use product and usage data to drive measurable business outcomes, manage account health and renewals, and conduct periodic business reviews. Candidates need 2–7+ years in consulting or customer-facing strategy and execution, strong executive communication, comfort with technical SaaS and AI tools, and willingness to travel approximately 25%. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a complex, externally facing role that requires translating evolving AI capabilities into measurable operational value for enterprise customers. It demands independent problem solving across executive, operational, technical, and contact-center stakeholders while balancing strategy with hands-on execution. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$172,500US market range$130k–$215k0$237k AI insightThe posting explicitly discloses a US OTE range of $130,000–$215,000, producing a midpoint of $172,500. This is an annualized total on-target-earnings range for a full-time, enterprise-facing AI customer success role; equity and performance-based bonus eligibility may provide additional value beyond the stated range. The disclosed range is also used as the market range because it aligns with the role's multi-level, US-based scope. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Artificial Intelligence](https://jobicy.com/jobs?search_keywords=Artificial%20Intelligence.md)[Consultative Strategy](https://jobicy.com/jobs?search_keywords=Consultative%20Strategy.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Prompt Design](https://jobicy.com/jobs?search_keywords=Prompt%20Design.md)[Workflow Configuration](https://jobicy.com/jobs?search_keywords=Workflow%20Configuration.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md) Sample interview questionsHow would you build a success plan for a new Fortune 500 customer adopting Cresta's AI platform?I would begin with stakeholder discovery to identify priority business outcomes, current workflows, constraints, baseline metrics, and decision makers. I would then define a phased success framework with measurable adoption, operational, and business KPIs; assign owners; configure initial high-value use cases; and establish a recurring review cadence to evaluate results and adjust the plan. Describe how you translate a technical AI capability into a business outcome for an executive audience. I start with the executive's operational or financial objective rather than the feature itself. For example, I would connect real-time agent guidance to metrics such as conversion rate, average handle time, quality scores, or revenue per interaction, explain the implementation path and risks, and use baseline-versus-post-launch data to demonstrate impact. How would you respond if a customer has low adoption after an AI workflow has been launched? I would diagnose the issue using usage data, workflow observations, and interviews with administrators and end users. I would determine whether the barrier is configuration quality, relevance of recommendations, process fit, training, incentives, or change resistance, then prioritize corrective actions and set a short measurement window to validate improvement. What is your approach to managing an account that may be at renewal risk? I would identify the root cause early through account-health indicators, stakeholder engagement, product usage, unresolved issues, and progress against agreed value metrics. I would create a recovery plan with clear actions, executive alignment, milestones, and transparent communication, while focusing the team on a small number of outcomes that matter most to the customer. How do you manage competing priorities across multiple enterprise accounts while maintaining a high-quality customer experience? I prioritize work based on customer impact, renewal or expansion risk, urgency, strategic importance, and effort required. I maintain account plans and clear stakeholder communication, use repeatable templates and playbooks for recurring activities, and escalate cross-functional blockers early so critical customer commitments remain on track. Opportunity details ## About this role. Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. ### About the Role: As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. This is a highly strategic, technology-centric & consultative role focused on evolving how organizations leverage AI to drive improved performance. This role includes driving adoption, usage, and value realization. Your focus will be defining success frameworks, using Cresta’s products to drive value and change, and consulting/executing on process change management. You will operate as a hybrid of strategy consultant, AI product expert, and account owner — working across executives, operations leaders, technical teams, and contact center personnel to achieve these goals. ### Key Responsibilities: * Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and how they work in real customer environments. Guide customers on how to best use features to drive results, and step in directly when needed, whether that’s prompt design, workflow setup, or rule configuration. Stay current on new product capabilities and bring them into customer use cases quickly. * Consultative Partnership: Work closely with multiple stakeholders to understand their goals, constraints, and workflows. Show up prepared (on-site or remote) with clear recommendations and practical solutions. Balance strategy with execution, helping customers move from ideas to action to working systems. * Driving Customer Value: Identify opportunities to improve performance and expand use cases. Use data and real usage to refine how Cresta is deployed, making adjustments that lead to measurable impact. Focus on what actually changes outcomes, not just activity. * Account Ownership: Maintain overall account health across a portfolio, including renewals and risk awareness. Run periodic business reviews as needed and drive project management on progress and priorities. ### We’re Looking For Someone Who: * Has 2–7+ years of experience in management consulting, customer-facing strategy + execution roles, or similar environments (SaaS experience is a plus, not a requirement) * Thinks in frameworks and systems, not just tasks—able to break down ambiguous problems and drive structured solutions * Enjoys identifying and owning problems all the way through to solutions, and creating best practices along the way * Connects technical capabilities to real business outcomes, not just feature usage * Is comfortable operating in a technical environment (data analysis, SaaS configuration, AI tool usage) without needing to be an engineer * Has strong executive communication skills and can influence stakeholders across levels * Thrives in ambiguity and is excited about how AI will reshape customer workflows over the next 1–2 years * Is willing to travel (~25%) and work across time zones ### Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: * Comprehensive medical, dental, and vision coverage with plans to fit you and your family * Flexible PTO to take the time you need, when you need it * Paid parental leave for all new parents welcoming a new child * Retirement savings plan to help you plan for the future * Remote work setup budget to help you create a productive home office * Monthly wellness and communication stipend to keep you connected and balanced * In-office meal program and commuter benefits provided for onsite employees ### Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. ### OTE Range: $130,000–$215,000 + Offers Equity This role includes bonus eligibility, with additional earning potential based on performance. ### We’re hiring across multiple levels, and compensation will be determined based on experience, skill set, and geographic location. Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [recruiting@cresta.ai](mailto:recruiting@cresta.ai) (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. 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