[All remote jobs](https://jobicy.com/jobs.md)[![AudioEye logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/49afe5cc-221.jpeg)](https://jobicy.com/company/audioeye.md)[AudioEye](https://jobicy.com/company/audioeye.md) # Account Director Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/audioeye.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceDirectorPublished13 Oct 2026Apply before12 Nov 2026Listing views56Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. AudioEye is hiring a quota-carrying Account Director to grow revenue within an assigned portfolio of mid-tier SaaS customers. The role focuses on upsells, cross-sells, renewals with growth components, pipeline management, and achievement of GRR and NRR targets. The Account Director will lead discovery, solutioning, pricing, proposal, QBR, and closing conversations while partnering closely with Customer Success Managers and cross-functional teams. Success requires demonstrated account-expansion sales experience, accurate forecasting, strong CRM discipline, and an analytical approach to account health and growth opportunities. Experience in digital accessibility, compliance, or an adjacent SaaS market is preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a commercially accountable role requiring ownership of expansion targets, complex customer conversations, and reliable revenue forecasts. It demands strong consultative selling skills while coordinating across Customer Success, Product, Sales, and Service Delivery. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$125,000US market range (per year)$105k–$150k0$165k AI insightNo employer salary range is disclosed. For a US-based SaaS Account Director focused on existing-customer expansion, a reasonable estimated annual base-salary midpoint is $125,000, with an estimated market range of $105,000–$150,000 annually; variable compensation may apply but is not stated in the posting. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Net Revenue Retention](https://jobicy.com/jobs?search_keywords=Net%20Revenue%20Retention.md)[Gross Revenue Retention](https://jobicy.com/jobs?search_keywords=Gross%20Revenue%20Retention.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[Sales Forecasting](https://jobicy.com/jobs?search_keywords=Sales%20Forecasting.md)[Consultative Selling](https://jobicy.com/jobs?search_keywords=Consultative%20Selling.md)[Customer Success Collaboration](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Collaboration.md)[Quarterly Business Reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20Business%20Reviews.md)[HubSpot](https://jobicy.com/jobs?search_keywords=HubSpot.md)[CRM Hygiene](https://jobicy.com/jobs?search_keywords=CRM%20Hygiene.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[SaaS Sales](https://jobicy.com/jobs?search_keywords=SaaS%20Sales.md) Sample interview questionsHow have you identified and closed expansion opportunities within an existing customer portfolio?I begin with account-health data, product utilization, stakeholder objectives, and upcoming business changes to identify likely value gaps. I validate the opportunity with discovery, build a quantified business case, align internal partners, and maintain a mutual action plan through commercial approval and close. How would you partner with Customer Success Managers to improve GRR and NRR? I would establish a regular account review cadence to assess adoption, risks, renewals, expansion signals, and stakeholder engagement. The CSM and I would agree on clear ownership, account plans, and next actions so customer outcomes, retention strategy, and commercial growth efforts reinforce one another. What makes a revenue forecast reliable? A reliable forecast is based on documented deal stages, verified customer timelines, identified decision-makers, clear next steps, and an honest assessment of risks. I keep CRM data current and distinguish committed opportunities from pipeline that still requires meaningful validation. How do you lead a strategic QBR with a customer? I tailor the QBR to the customer’s goals and use adoption, outcomes, risks, and relevant benchmarks to guide the discussion. I confirm priorities with executive stakeholders, demonstrate realized value, address blockers, and finish with an agreed plan that may include expansion recommendations when they solve a validated need. Describe how you handle a renewal conversation that includes price sensitivity and a growth opportunity. I first clarify the customer’s concerns, desired outcomes, budget process, and the value they have received. I then position renewal and growth options around measurable outcomes, collaborate internally on an appropriate commercial path, and avoid forcing expansion unless it directly supports the customer’s priorities. Opportunity details ## About this role. About the Team At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations. We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you. About the Role The Account Director drives growth across AudioEye’s mid-tier accounts, boosting Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through upselling, pipeline-building, and collaboration with Customer Success Managers. This quota-carrying role owns quarterly revenue targets via upsells and cross-sells, while ensuring account health and retention. This role will lead growth conversations and quarterly business reviews, manage an expansion pipeline, and close expansion deals, partnering with the Customer Success team to keep clients positioned for success and provide leadership with clear pipeline visibility. How you’ll Contribute: * Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals * Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won * Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together * Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs * Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy * Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions * Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential * Surface feedback and escalate blockers or trends impacting growth across the customer base * Stay current on product updates, competitive positioning, and industry trends to effectively position solutions Who you are: * 3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment * Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history) * Skilled at working cross-functionally and collaboratively in a team-based account model * Strong communicator with the ability to lead strategic conversations and influence decision-makers * Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene * Analytical and data-driven, with the ability to spot trends and surface actionable insights * Comfortable navigating renewal conversations that include growth components * Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets Our Values: * Relentlessly Prioritize the Customer * Own Outcomes * Be Straightforward * Act Now & Iterate * Grit * Decide with Data * Hire and Develop A Players * Be Coachable * Organize and Plan * Expect and Embrace Change Benefits and Perks: * Work with a talented but humble team * Competitive compensation and equity * Weekly paid family meal * 401K, medical, dental, and vision insurance * Flexible PTO Policy * 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down * To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored. Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation. Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation. Show more [Apply now >](https://jobicy.com/jobs/155229-account-director-4.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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