[All remote jobs](https://jobicy.com/jobs.md)[![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png)](https://jobicy.com/company/catawiki.md)[Catawiki](https://jobicy.com/company/catawiki.md) # Commercial Operations Project Manager (Trust Operations Excellence) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/catawiki.md)ShareRemote from[Netherlands](https://jobicy.com/job-region/netherlands.md)SalaryUndisclosedDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceDirectorPublished13 Oct 2026Apply before12 Nov 2026Listing views53Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Catawiki is seeking a Commercial Operations Project Manager to improve Trust & Safety processes and broader marketplace operations. The role owns diagnosis, future-state process design, implementation, adoption, and measurement of cross-functional operational improvements. It partners closely with Trust & Safety, Product, Engineering, Data Science, Legal, Customer Service, and Payments teams to strengthen detection, investigation, escalation, and enforcement workflows. Success requires strong SQL and operational analytics skills, stakeholder facilitation, process redesign expertise, and the ability to reduce manual work without weakening risk controls. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role addresses ambiguous, cross-functional operating problems with material implications for customer experience, risk, quality, and cost. It requires independently aligning technical and operational stakeholders while translating policy and investigator insight into scalable workflows. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$120,000US market range (per year)$100k–$140k0$154k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence is inferred from the apparent full-time senior project-management role; the displayed USD figures are AI-estimated US-market annual compensation benchmarks, not verified employer compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Operational excellence](https://jobicy.com/jobs?search_keywords=Operational%20excellence.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Trust and safety operations](https://jobicy.com/jobs?search_keywords=Trust%20and%20safety%20operations.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Workflow design](https://jobicy.com/jobs?search_keywords=Workflow%20design.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Performance metrics](https://jobicy.com/jobs?search_keywords=Performance%20metrics.md)[Automation](https://jobicy.com/jobs?search_keywords=Automation.md)[Service design](https://jobicy.com/jobs?search_keywords=Service%20design.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md) Sample interview questionsDescribe a complex operational process you improved from initial diagnosis through implementation.I would begin by mapping the end-to-end journey and quantifying baseline performance, including delays, rework, error rates, contacts, and business impact. I would combine that data with frontline interviews to identify root causes, design a future-state workflow with clear ownership and controls, pilot the change, and measure adoption and outcomes before scaling it. How would you reduce manual Trust & Safety review without compromising enforcement quality? I would segment cases by risk, confidence, and potential harm, then identify low-risk, high-confidence decisions that can be automated or supported with decision tooling. I would retain human review for ambiguous or high-impact cases, establish sampling and quality-assurance checks, and monitor false positives, missed cases, appeals, and investigator feedback to continuously tune the workflow. How do you align stakeholders who have competing priorities, such as Legal, Engineering, and Operations? I would establish a shared problem statement, define the user, risk, and commercial impact, and make trade-offs explicit using data. I would facilitate decisions around ownership, decision rights, scope, service levels, and success metrics, document agreements, and maintain a transparent cadence for risks, dependencies, and progress. What operational metrics would you use for a Trust & Safety investigation workflow? I would use metrics across speed, quality, risk, and efficiency: queue volume and aging, time to review and resolution, backlog, escalation rates, decision accuracy, false-positive and false-negative rates, rework, appeal outcomes, investigator productivity, and the rate of harmful outcomes prevented or detected. How have you used SQL and AI tools to support operational decision-making? I use SQL to build reliable views of operational performance, segment cases, detect trends, and validate whether interventions improve outcomes. AI tools can accelerate research, documentation, requirement drafting, and pattern analysis, but I validate outputs against operational data, policy requirements, and human expert judgment before using them in production decisions. Opportunity details ## About this role. At Catawiki, every day brings the extraordinary! Whether it’s [Daniel Ricciardo’s Formula 1 Car](https://www.catawiki.com/en/c/583-sports-memorabilia), a [Woolly Mammoth’s Skeleton](https://www.catawiki.com/en/c/579-fossils), [Lady Gaga’s Jumpsuit](https://www.catawiki.com/en/l/10035805) or [Usain Bolt’s running shoe](https://www.catawiki.com/en/c/583-sports-memorabilia), we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. * Taking ownership and driving impact * Being open to change and feedback * Being passionate about our mission and our customers. ### About the role We are looking for a Project Manager to join our Trust and Support Operations team. Trust and Support Operations brings together the operational capabilities that help Catawiki deliver safe, reliable and high-quality marketplace experiences. The team works across Trust & Safety, Customer Service, Shipping, Product, Technology, Payments and other operational functions to solve complex problems that cannot be addressed effectively by one team alone. In this role, you will identify systemic operational problems, redesign end-to-end journeys and build scalable operating capabilities that improve user experience, quality, risk management, efficiency, cost and commercial performance. Your initial portfolio will include strengthening Trust & Safety operating processes following the evolution of our detection and investigation capabilities. You will work closely with Trust & Safety Operations, Product, Engineering, Data Science, Legal and Customer Service to improve how risks are detected, reviewed, escalated and resolved. In the longer term, you will also support operations excellence initiatives across other departments within Trust and Support Operations. This role reports to the Director Trust and Support Operations and has no direct reports. ### What you’ll do ### [Immediate] Strengthen Trust & Safety operating processes As an initial priority, you will support the continued development of Catawiki’s Trust & Safety operating capabilities. This will include: * Design and improve the end-to-end lifecycle through which Trust & Safety risks are identified, detected, reviewed, investigated and enforced. * Develop scalable operational processes for new and existing Trust & Safety detection capabilities. * Translate investigator insights, emerging abuse patterns and policy requirements into clear operational and tooling requirements. * Improve the design of review queues, case prioritisation, escalation processes, decision frameworks and feedback loops. * Establish quality controls and performance measures for Trust & Safety reviews and investigations. * Identify opportunities to reduce unnecessary manual review while protecting the accuracy and quality of enforcement decisions. * Partner Engineering and DS to identify opportunities for automation, decision support and improved detection workflows. * Work with Trust & Safety investigators to test new processes, gather feedback and ensure changes are usable in day-to-day operations. * Partner with Legal and Trust & Safety leadership to translate policies and regulatory requirements into consistent, operationally scalable workflows. * Ensure that detection and investigation processes continuously improve based on false positives, missed cases, emerging patterns and operational outcomes. ### [Long-term] Diagnose and improve end-to-end marketplace operations * Identify and prioritise systemic operational problems using performance data, user friction, frontline insight, control failures and business impact. * Analyse end-to-end user journeys across organisational boundaries rather than optimising one team’s part of the process in isolation. * Conduct root-cause and failure-demand analysis to understand the drivers of delays, repeat work, escalations, inconsistent decisions, user contacts and operational losses. * Design future-state operating models that clarify workflows, ownership, decision rights, controls, service levels and escalation paths. * Simplify unnecessary handoffs, manual steps, exceptions and operational complexity. * Establish clear baselines, target outcomes and measures of success for each improvement initiative. ### What you’ll bring * You have at least five years of relevant experience in operational excellence, business operations, process improvement, marketplace operations, Trust & Safety, risk operations, customer operations or a related field. * You have experience diagnosing complex operational problems, turning findings into implementable solutions, and leading operational improvements from discovery and design through implementation, adoption and measurable impact. * You are comfortable working with operational data and can define meaningful performance measures and interpret trends, patterns and anomalies. * You can translate operational requirements into clear requirements for Product, Engineering, Data Science and automation teams. * You are an excellent facilitator and communicator who can align stakeholders with different priorities and establish clear ownership and decision rights. * You combine structured thinking with execution depth and are willing to engage with the operational detail required to solve a problem properly. * You are proactive, independent and comfortable working in a fast-paced environment where ownership may initially be unclear. * You have strong written and verbal communication skills in English, are proficient in SQL and have experience building with AI tools. ### It would be a plus if you have * Experience in an online marketplace, e-commerce, payments, fraud prevention or Trust & Safety environment. * Knowledge of investigation, review, enforcement/regulatory operations, risk-based decision frameworks or quality assurance. * Experience with Lean Six Sigma, service design, BI tools, automation or decision support systems or other operational-improvement methodologies. ### Where you’ll be This role is based in our Amsterdam office in the Netherlands and will work across Trust and Support Operations and its key partner teams. ### Why You’ll Love Working with Us * Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. * Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. * A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. * Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. ### Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. ### Interested? Apply with an English CV and Cover Letter. By applying, you agree to [Catawiki’s Applicant Privacy Policy.](https://www.catawiki.com/conditions/applicant-privacy-policy.pdf) If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. Show more [Apply now >](https://jobicy.com/jobs/155242-commercial-operations-project-manager-trust-operations-excellence.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Fueled logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/05/fe49a96d-221.jpg) Fueled Oct 13 New ### [Senior Digital Project Manager – LATAM](https://jobicy.com/jobs/155234-senior-digital-project-manager-latam.md) Location: Remote – LATAM (Open to candidates across the Americas aligned time zones, with a preference for Latin America-based applicants) Fueled is a leading digital strategy, design, and engineering agency…. * ![Able logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b70bf263-221.png) Able Oct 13 New ### [Technical Program Manager](https://jobicy.com/jobs/155193-technical-program-manager-7.md) Back in 2012, we were a group of engineers and designers who decided we wanted to build things, so we did. Able started as an engineering and product hub building… * ![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg) Cresta Oct 13 New ### [Conversational Designer, APAC](https://jobicy.com/jobs/155177-conversational-designer-apac.md) Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive… * ![Laminar Projects logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5bd8df6b-221.png) Laminar Projects Oct 11 ### [Amazing Project Planners (Construction) – Philippines](https://jobicy.com/jobs/155028-amazing-project-planners-construction-philippines.md) Compensation Additional Information * ![Precision Medicine Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f1277044-221.jpg) Precision Medicine Group Oct 11 ### [Assistant Account Executive, Market Access Marketing](https://jobicy.com/jobs/152971-assistant-account-executive-market-access-marketing.md) Precision AQ, the leading payer marketing agency, supports global pharmaceutical and life sciences clients in the achievement of commercial excellence. To keep pace with our growing agency we are recruiting… * ![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Oct 11 ### [Project Manager – Ubuntu Embedded Systems](https://jobicy.com/jobs/150373-project-manager-ubuntu-embedded-systems.md) Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives… * ![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Oct 11 ### [Junior Project Manager](https://jobicy.com/jobs/150369-junior-project-manager.md) Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives… * ![Summation logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/8a913b7c-221.png) Summation Oct 10 ### [Solution Lead](https://jobicy.com/jobs/152933-solution-lead.md) About Summation Summation is building the AI Operator: decision-grade AI systems that help enterprise finance and operations teams turn fragmented data and manual analysis into continuously improving decisions and workflows…. * ![Collibra logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/25583c1c-221.jpg) Collibra Oct 9 ### [Manager, Professional Services](https://jobicy.com/jobs/154887-manager-professional-services.md) Joining Collibra’s Professional Services Team At Collibra Public Sector, our Professional Services team relies on Federal Solution Architects to deliver on customer expectations for the services we sell, working directly… * ![Arlo Solutions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0a3b43a1-221.jpeg) Arlo Solutions Oct 8 ### [(743) Event Coordinator/Virtual Event Specialist](https://jobicy.com/jobs/154859-743-event-coordinator-virtual-event-specialist.md) Company Summary Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team… [Browse all jobs](https://jobicy.com/jobs.md)