[All remote jobs](https://jobicy.com/jobs.md)[![UpGuard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/474a12c7-221.png)](https://jobicy.com/company/upguard.md)[UpGuard](https://jobicy.com/company/upguard.md) # Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/upguard.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished13 Oct 2026Apply before12 Nov 2026Listing views37Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. UpGuard is hiring a Customer Success Manager to onboard, train, and retain customers using its cyber risk posture management platform. The role manages customer health, develops success plans, conducts regular check-ins, and provides proactive education to drive adoption and value realization. The successful candidate will translate customer risk-management requirements into tailored platform usage and share customer insights with Product, Sales, and Marketing teams. Candidates need at least two years of customer success, project management, or account management experience, along with strong English communication and organization skills. Cyber risk knowledge, customer-success platforms, CRM experience, APIs, and training delivery are advantageous. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an early-to-mid-level customer success role requiring independent management of customer relationships, adoption risks, and cross-functional coordination. Cyber-risk domain knowledge and the ability to turn technical risk frameworks into practical customer guidance add meaningful complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$80,000US market range (per year)$65k–$95k0$104.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD figures are inferred estimates for a Customer Success Manager with 2+ years of experience in a cybersecurity SaaS environment; the posting's listed locations are in Australia, so actual local-market compensation may differ. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Training](https://jobicy.com/jobs?search_keywords=Customer%20Training.md)[Success Planning](https://jobicy.com/jobs?search_keywords=Success%20Planning.md)[Customer Health Monitoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Monitoring.md)[Cyber Risk Management](https://jobicy.com/jobs?search_keywords=Cyber%20Risk%20Management.md)[Risk Management Frameworks](https://jobicy.com/jobs?search_keywords=Risk%20Management%20Frameworks.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[HubSpot](https://jobicy.com/jobs?search_keywords=HubSpot.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[ChurnZero](https://jobicy.com/jobs?search_keywords=ChurnZero.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow would you approach the first 90 days with a new UpGuard customer?I would begin by confirming the customer's business objectives, stakeholders, risk-management framework, and definition of success. I would build a documented success plan with milestones for implementation, training, adoption, and value reviews, then establish regular check-ins and health indicators. Throughout the period, I would tailor education to the customer's use cases and address adoption blockers early. Describe how you would identify and address a customer who is at risk of low adoption. I would review product-usage signals, engagement with training, support trends, and progress against the agreed success plan. After identifying the likely cause, I would contact the relevant stakeholders with a focused recovery plan, such as role-specific training, configuration guidance, or a revised workflow. I would document actions and outcomes, monitor subsequent health changes, and escalate internally when product or technical support is needed. How do you translate a customer's risk-management requirements into a platform solution? I first ask discovery questions to understand the customer's risk priorities, current controls, reporting needs, and operational workflow. I then map those requirements to relevant platform capabilities and explain the recommended setup in business-oriented language. I validate the proposed approach with the customer, document decisions, and measure whether the configuration is helping them achieve the intended outcome. Give an example of how you would deliver training to customers with different levels of technical knowledge. I would segment the audience by role and familiarity with the platform, then tailor examples and materials to their daily responsibilities. For technical users, I would include configuration details, integrations, and API considerations; for executive or business users, I would focus on risk visibility, outcomes, and reporting. I would record sessions, provide concise follow-up resources, and use questions or practical exercises to confirm understanding. How would you share customer feedback with Product, Sales, and Marketing effectively? I would capture feedback in a structured format that includes the customer context, impact, frequency, supporting evidence, and recommended next step. I would distinguish urgent issues from recurring product opportunities and communicate them through established cross-functional channels. I would also close the loop with customers where appropriate, so they know their input was heard and how it is being addressed. Opportunity details ## About this role. ### Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. Why are we hiring this role? Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice. As a Customer Success Manager, you’ll report to the Lead CSM and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world’s most important industries and institutions. What will you do? * You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. * You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls. * You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. * You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard. * You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. * Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities. What will you bring? * 2+ years’ experience in customer success, project management or account management. * An understanding of cyber risk management or risk management frameworks. * Experience with supporting and building customer relationships in a scalable manner. * Highly organized with the ability to update existing documentation and document new processes. * High-level of proficiency in the English language, both written and spoken. * The ability to work cross functionally with many internal groups and be a team player. * Curious and willing to learn. What would give you an edge? * Experience in Customer Success tools, such as ChurnZero or GainSight. * Experience with a CRM, such as HubSpot or Salesforce. * Experience in cyber risk management or risk management. * Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience conducting training sessions. What’s in it for you? * Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being * WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard * $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance * Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. * 18 weeks paid Parental Leave: Irrespective of parenting role * Personal Leave Allowance: This includes sick & carer’s leave * Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance * Top-spec hardware: All team members will be provided with top-spec laptops for their role * Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work. UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Please Note: Not all roles can be performed from the United States. Please check your specific job listing to confirm its advertised location. If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Show more [Apply now >](https://jobicy.com/jobs/155243-customer-success-manager-50.md) > Annual salary information is not provided for this position. 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