[All remote jobs](https://jobicy.com/jobs.md)[![RevenueCat logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/e9b2999e3e7950f153097909d027dda2.jpg)](https://jobicy.com/company/revenuecat.md)[RevenueCat](https://jobicy.com/company/revenuecat.md) # Sales & Operations Specialist, RC Capital Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/revenuecat.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [EMEA](https://jobicy.com/job-region/emea.md)+1 more, [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 167k–167k / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished13 Oct 2026Apply before12 Nov 2026Listing views40Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. RevenueCat is hiring a Sales & Operations Specialist to help launch and scale RC Capital’s Early Payouts financial-services product. The role owns the customer lifecycle from prospect qualification and screening through onboarding, support, account operations, and portfolio health. It combines commercial execution with fintech risk awareness, lifecycle analytics, CRM and workflow improvement, and cross-functional collaboration. This is a high-ownership individual-contributor position on a small founding team that will create repeatable playbooks and operating systems. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position spans sales, customer operations, fintech risk controls, analytics, and process design in an early-stage business line. Success requires independent prioritization across rapidly changing customer, portfolio, and cross-functional demands while escalating sensitive risk decisions appropriately. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$167,000US market range (per year)$140k–$180k0$198.00k AI insightThe employer compensation is explicitly provided through ATS data as $167,000 USD per year. This is a credible annual salary for a senior, high-autonomy sales and customer-operations role with fintech risk responsibilities. Estimated US-market annual compensation for comparable roles is $140,000–$180,000 USD; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Sales qualification](https://jobicy.com/jobs?search_keywords=Sales%20qualification.md)[Customer lifecycle management](https://jobicy.com/jobs?search_keywords=Customer%20lifecycle%20management.md)[Fintech operations](https://jobicy.com/jobs?search_keywords=Fintech%20operations.md)[Payment operations](https://jobicy.com/jobs?search_keywords=Payment%20operations.md)[Risk assessment](https://jobicy.com/jobs?search_keywords=Risk%20assessment.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[CRM management](https://jobicy.com/jobs?search_keywords=CRM%20management.md)[Portfolio health monitoring](https://jobicy.com/jobs?search_keywords=Portfolio%20health%20monitoring.md)[Funnel analytics](https://jobicy.com/jobs?search_keywords=Funnel%20analytics.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[AI process improvement](https://jobicy.com/jobs?search_keywords=AI%20process%20improvement.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Lifecycle marketing](https://jobicy.com/jobs?search_keywords=Lifecycle%20marketing.md) Sample interview questionsHow would you evaluate whether an inbound prospect is a suitable customer for Early Payouts?I would use a documented qualification framework covering business fit, payment history and economics, customer need, risk signals, eligibility requirements, and expected product usage. I would record the evidence in the CRM, clarify missing information quickly, and escalate exceptions or high-risk cases to the appropriate risk or legal owner. Describe how you would improve time to activation without weakening financial controls. I would map the onboarding journey, measure elapsed time and drop-off at each step, and identify manual handoffs or recurring customer confusion. I would automate low-risk reminders, status updates, and data validation while retaining human review for policy exceptions, fraud indicators, and regulated decisions. What metrics would you use to assess lifecycle and portfolio health? I would track lead-to-qualified conversion, approval rate, time to decision, activation rate, time to activation, support volume and resolution time, repeat usage, retention, dispute rates, fraud indicators, losses, and customer feedback. I would segment these metrics by acquisition source, customer profile, and lifecycle stage to identify actionable patterns. How would you handle a customer dispute involving a payout or account-operational issue? I would acknowledge the issue promptly, gather the relevant account and transaction evidence, explain the investigation process clearly, and coordinate with the responsible support, finance, or risk specialists. I would document decisions and customer communication, provide timely updates, and use recurring dispute themes to improve policy, product, or workflow design. Tell us how you would build a scalable playbook for a new commercial and customer-operations motion. I would begin by documenting the actual workflow, decision points, owners, templates, service levels, escalation paths, and key metrics. After validating the process through repeated customer cases, I would standardize it in accessible documentation, automate repeatable low-risk steps, train stakeholders, and review outcomes regularly to refine the playbook. Opportunity details ## About this role. RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC’s S18 batch, we’ve grown into the default monetization platform for mobile. We’re in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We’re a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn’t the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You’ll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you’ve worked with. If that sounds energizing rather than exhausting, keep reading. ### The Role RC Capital is RevenueCat’s first move into financial services. Our first product, Early Payouts, gives developers access to App Store proceeds without waiting the usual 30 to 60 days for Apple and Google to pay them. As Sales & Operations Specialist, RC Capital, you will own the customer lifecycle end-to-end – from identifying and qualifying suitable prospects through screening, onboarding, activation, ongoing support, account operations, and portfolio health. You will combine commercial judgment, customer care, operational discipline, and risk awareness to help RC Capital acquire and serve more healthy customers. This is a hands-on individual-contributor role on a small founding team. You might move from a discovery call to an onboarding issue, a portfolio review, and a workflow improvement in the same day. You will work closely with Sales, Support, Product, Data, Finance, Legal, Marketing, and GTM Operations, and report to the VP of Strategy & Operations. You will also help build the playbook and systems future teammates inherit. ### What You’ll Own: * Sales and qualification. Manage a portfolio of inbound and targeted outbound opportunities. Run discovery, assess product and customer fit, coordinate screening, handle objections, maintain momentum, and guide suitable prospects to a clear decision. * Onboarding and activation. Lead approved customers from decision to activated. Ensure customers understand how to use Early Payouts successfully. * Customer support and portfolio operations. Serve as a reliable point of contact for customers, including questions, disputes, and operational issues. Coordinate with RevenueCat Support and specialist teams, and own follow-through through resolution. * Risk-aware execution. Apply documented customer, fraud, and risk policies consistently; investigate issues; document decisions; monitor emerging patterns; and make sound recommendations. Escalate exceptions and regulated or high-impact decisions to the appropriate risk, legal, finance, or leadership owner. * Lifecycle performance and insight. Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health. Turn data into recommendations on funnel quality, conversion, time to activation, drop-off, retention, customer experience, and risk indicators. Bring structured customer insight to Product to inform roadmaps. * Systems, automation, and playbooks. Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation. Use AI thoughtfully to reduce manual work and response times without weakening controls or customer trust. Partner with Marketing, Operations, Data, and Product on durable implementations. * Customer and growth. Partner with Marketing on focused acquisition and lifecycle experiments. Support marketing efforts like campaign execution, competitive analysis, and content that drives demand. ### What We’re Looking For * 4+ years in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations. * A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through. * Experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected. * 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach. * Strong operational judgment: you clarify ownership, define next steps, document decisions, apply policy consistently, and recognize when an issue needs specialist review. * Analytical fluency across CRM, support, and analytics tools, with the ability to diagnose funnel or portfolio performance and recommend action. * Practical experience improving workflows with automation and AI, including judgment about where automation introduces unacceptable risk or a poor customer experience. * Excellent written and verbal communication: persuasive with prospects, clear during onboarding, calm in disputes, and concise with executives and cross-functional partners. * Comfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones. ### Nice to Have * Direct experience with payment operations, underwriting, fraud and risk workflows, disputes, or compliance-adjacent processes. * Experience launching a new product, business line, or operating motion before the playbook was written. * Knowledge of mobile apps, developer products, subscriptions, or App Store economics. * Experience contributing to CRM or lifecycle campaigns, customer-facing content, or growth experiments. * Familiarity with tools such as Salesforce, Notion, Linear, Intercom or Zendesk, Slack, Zoom, and product analytics platforms. What success looks like In your first 30 days * Understand RC Capital’s product, customers, unit economics, risk model, and role within RevenueCat. * Map the lifecycle from first signal through activation and live-account support. * Establish baseline reporting for pipeline quality, conversion, time to decision, time to activation, support demand, repeat usage, and portfolio health. * Shadow sales, onboarding, support, risk, and account reviews; then handle initial customer interactions with support. * Ship one concrete improvement to a workflow, report, playbook, or automation. By 90 days * Independently own a portfolio from qualification and screening through onboarding and ongoing operations, escalating genuine exceptions appropriately. * Give the team a reliable view of pipeline, onboarding, support, usage, and portfolio performance, with recommendations rather than reporting alone. * Run a consistent cadence for opportunity follow-up, onboarding, live-account reviews, and issue resolution. * Ship workflow or automation improvements that reduce manual work or customer wait time without weakening controls. * Support marketing efforts to deliver on targets. * Translate recurring customer and operational friction into structured recommendations for Product, Data, Finance, Legal, Support, or Marketing. By 6 to 12 months * Improve key lifecycle measures such as conversion, activation speed, utilization and retention. * Help grow a portfolio of healthy customers while keeping fraud, disputes, losses, and other agreed risk indicators within guardrails. * Maintain a commercial and customer-operations playbook another teammate can follow without relying on context held only in people’s heads. * Help turn the early motion into a repeatable engine and identify which responsibilities should move to partner teams or future hires as volume grows. ### What we offer: * Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator * 10-year window to exercise vested equity options * A fully remote environment designed around autonomy and flexibility * 4-5 weeks of flexible time off annually * Paid desk at a co-working space * Workspace budget and continuous learning stipend ### Interviewing at RevenueCat Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on [how we hire at RevenueCat](https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/), including tips to help you succeed. ### More on how we work: * How we think about hiring and team design: [Building a Winning Team](https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21) * The values that guide how we work: [Our Values](https://www.revenuecat.com/blog/values/) * How we work as a remote team: [How We Work Remotely at RevenueCat](https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/) * What to expect from our interview process: [Interview Expectations](https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21) * What to expect from comp and employment: [Employment FAQ](https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21) Show more [Apply now >](https://jobicy.com/jobs/155244-sales-operations-specialist-rc-capital.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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