[All remote jobs](https://jobicy.com/jobs.md)[![Skillsoft logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb747022-221.png)](https://jobicy.com/company/skillsoft.md)[Skillsoft](https://jobicy.com/company/skillsoft.md) # EMEA Solutions & Services Leader Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/skillsoft.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished14 Oct 2026Apply before13 Nov 2026Listing views54Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Skillsoft is seeking a senior EMEA leader to run its Solutions and Services organization across the customer lifecycle, from presales through adoption, expansion, and renewal. The role leads Market Solutions Leaders, develops customer success and solution-partner capability, and co-owns regional ARR growth, retention, NPS, and platform conversion outcomes. It requires a player-coach who can establish repeatable operating models, guide teams through organizational change, and coordinate with Sales, Product, Marketing, Professional Services, and channel teams. Success depends on enterprise platform-selling expertise, MEDDPICC discipline, executive customer engagement, and rigorous forecasting and performance management. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior regional leadership role with accountability for revenue, retention, operating-model transformation, and the performance of multiple customer-facing teams. It requires influencing executive stakeholders across a matrixed global organization while delivering measurable EMEA results. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$190,000US market range (per year)$160k–$230k0$253.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The displayed figures are estimated annual USD market compensation for a US-based senior director leading enterprise solutions, customer success, and services functions; the annual cadence is inferred from the senior full-time leadership role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise SaaS Leadership](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS%20Leadership.md)[Customer Success Leadership](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Leadership.md)[Solutions Consulting](https://jobicy.com/jobs?search_keywords=Solutions%20Consulting.md)[Professional Services](https://jobicy.com/jobs?search_keywords=Professional%20Services.md)[Revenue Growth](https://jobicy.com/jobs?search_keywords=Revenue%20Growth.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[MEDDPICC](https://jobicy.com/jobs?search_keywords=MEDDPICC.md)[Value-Based Selling](https://jobicy.com/jobs?search_keywords=Value-Based%20Selling.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Business Intelligence](https://jobicy.com/jobs?search_keywords=Business%20Intelligence.md)[Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[Channel Enablement](https://jobicy.com/jobs?search_keywords=Channel%20Enablement.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md) Sample interview questionsHow would you align regional solutions, customer success, and sales teams around ARR growth and retention targets?I would establish shared outcomes and a common customer-lifecycle operating model, with clear ownership across presales, adoption, expansion, and renewal. Regular pipeline, account-risk, and value-realization reviews would use consistent data and escalation paths so teams can act early on growth opportunities and retention risks. Describe how you would improve solutioning consistency across diverse EMEA markets. I would define non-negotiable global standards for discovery, business cases, solution design, and handoffs, while allowing local teams to tailor messaging for market realities. Enablement, coaching, quality reviews, and reusable playbooks would make the standards practical and measurable at scale. What is your approach to leading a team through a significant operating-model change? I start by explaining the business rationale, desired outcomes, role impacts, and measures of success with clarity and honesty. I then provide structured enablement, create feedback loops, recognize early adoption, and use performance data to address blockers quickly while maintaining accountability. How do you use MEDDPICC in a post-sale and expansion context? MEDDPICC helps maintain a disciplined understanding of customer outcomes, decision processes, stakeholders, and risks beyond the initial sale. I would use it alongside value-realization plans to identify expansion triggers, strengthen executive sponsorship, and protect renewal health. How would you build a scalable model for supporting tier-2 and tier-3 customers? I would segment customers by complexity, growth potential, and service needs, then define coverage tiers that combine pooled CSM support, digital programs, standardized solution plays, and clear escalation rules. Success would be measured through utilization, adoption, retention, NPS, and channel-sourced ARR. Opportunity details ## About this role. At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. EMEA Solutions & Services Leader Skillsoft is hiring an experienced Solutions & Services Senior Director to make an impact and drive ARR growth, improve retention, drive a great customer experience, and guide teams through change with clarity and pace. We are seeking a strong operator, coach, and change agent who can turn strategy into repeatable execution across the EMEA markets. The Solutions & Services Senior Director will have the opportunity to be a player/coach and deliver regional results and own the Customer Experience and growth engine for EMEA. Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal. This role operates as an executive people leader, global practice owner, and partners closely with the EMEA VP of Sales as the region’s primary Go To Market change leaders for the region sustaining team confidence, clarity, and pace through continued change. Key Responsibilities: Lead the Geographical Market Solutions Teams * Manage, coach, and develop the MSLs across the geography; set clear performance standards and accountability. * Ensure Market Solutions Leaders (MSLs) execute the end-to-end customer solution lifecycle (Sale → Value → Expand → Renew) with MEDDPICC rigor and value-realization discipline. * Build a high-performance, coaching-first culture aligned to Skillsoft’s Enterprise Leadership Skills; build team capabilities systematically. * Guarantee the MSL’s align Solutions Partners across markets to match opportunity size, complexity, and urgency. Coach Solutioning Capability and Lead Through Transformation * Coach MSLs and their teams on advanced solutioning – executive discovery and problem framing, solution architecture and design, value narrative and business case development, and platform and ecosystem expertise * Steer the team through an organization in transformation: guide teams through evolving roles, new operating models, and shifting customer expectations with clarity, confidence, and pace * Support MSLs in developing the CSM function as a strategic advisor capability – fluent in skills intelligence, data-led insight, executive engagement, and outcome-based partnership rather than reactive account management * Support the MSLs in developing Solution Partners as expert customer-facing advisors – deep in product and platform, disciplined in solution design methodology, and credible with C-suite buying committees * Drive adoption of AI-enabled workflows and tooling to expand strategic capacity and reduce administrative load Deliver Regional Revenue and Customer Outcomes * Co-own regional targets with the EMEA Geo Sales Leaders (AVP): ARR growth, retention, expansion, NPS, and platform conversion. * Oversee regional performance management cadences to drive continuous improvement and results; escalate and resolve at-risk accounts; enable growth across accounts. Own the Regional Component – Shared / Channel Teams * Define the charter and target operating model for regional shared/channel solution teams. * Establish rules of engagement between shared CSM pools, MSLs, direct sales, and channel partners. * Build channel enablement content and playbooks for solution positioning through partners. * Design coverage tiers so tier-2/tier-3 customers receive scalable, high-quality solution support. * Report on channel-sourced ARR and shared-team utilization to the Global Solutions Leader. Drive Cross-Regional Consistency * Serve as a member of the Global Solutions Management team alongside peer GMSLs, the Solutions IP Team lead, and the Program Manager. * Responsible for ensuring global standards are applied in-region while allowing appropriate local tailoring for market realities. * Share regional insights back into the global system — customer patterns, competitive intel, and solution feedback — to inform IP and roadmap. Cross-Functional Leadership * Partner with the Solutions IP Team to translate defined solutions and POVs into repeatable, market-ready plays. * Interlock with Professional Services regional leadership on clean presales-to-delivery handoffs. * Partner with Product, Marketing, and Enablement to close feedback loops from field to global functions. * Support the Program Manager in keeping data clean, systems used, and operating rhythm consistent. Required Skills & Qualifications * 12+ years of progressive management experience in enterprise PaaS spanning some combination of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professional Services. * Overseeing Professional / Managed Services and Solutioning (or consulting) experience with demonstrated results driving long-term customer growth with services engagements based on business cases. * Proven track record of delivering ARR growth, retention, and expansion in a platform and solutions-based selling motion. * Proficient in Salesforce and Business Intelligence (BI) tools. * Deep fluency in MEDDPICC (or equivalent), value-based selling, and end-to-end customer lifecycle management. * Experience as a practice or system builder — designing repeatable processes, tools, or capability models adopted at scale. * Possess a strong operational rigor with proficiency in forecasting, pipeline inspection, and data-driven outcomes * Have a deep familiarity with EMEA market dynamics. * Executive presence with proven ability to engage C-suite customers and internal senior leadership. Preferred Skills & Experience * Experience operating in a matrixed global organization and collaborating with strong partnership across Product, Professional Services, Revenue Operations, and Marketing. * Familiarity with the Learning technologies and L&D functions, learning/talent ecosystems, and AI-enabled workforce transformation. Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing. ### MORE ABOUT SKILLSOFT: Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at [skillsoft.com](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skillsoft.com%2F&data=05%7C02%7CAlicia.Webb%40skillsoft.com%7C36d2da8de0194a56800708de643c71a1%7C50361608aa23494da2332fd14d6a03f4%7C0%7C0%7C639058407944984460%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=vKXEeOW14HJrrID0XOoQJVjVbwOsMZAEXYws7OBBySU%3D&reserved=0). Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. Show more [Apply now >](https://jobicy.com/jobs/155275-emea-solutions-services-leader.md) > Annual salary information is not provided for this position. 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