[All remote jobs](https://jobicy.com/jobs.md)[![Boulevard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/12/a45167e12b0ed51058a884cf9cd0c76f.png)](https://jobicy.com/company/boulevard.md)[Boulevard](https://jobicy.com/company/boulevard.md) # Onboarding Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/boulevard.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished14 Oct 2026Apply before13 Nov 2026Listing views40Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Boulevard is seeking an Onboarding Manager to lead an 8–12 person SMB SaaS onboarding team and improve customer activation outcomes at scale. The role owns activation velocity, forecast accuracy, portfolio health, customer-risk escalation, coaching quality, and backlog reduction. This manager will partner closely with Sales, Customer Success, Product, Engineering, Operations, Revenue Operations, and Finance to improve handoffs, reporting, automation, and onboarding processes. Success requires a hands-on, metrics-driven people leader who can maintain high implementation quality while enforcing standardized timelines and operational discipline. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines direct people management with ownership of high-volume operational metrics, customer escalations, forecasting, and cross-functional process improvement. It requires balancing rapid activation targets with quality, adoption readiness, and long-term customer success. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$110,000US market range (per year)$95k–$130k0$143k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Boulevard does not disclose base salary or a cash compensation range. Based on the US location, full-time status, people-management scope, and SaaS onboarding responsibilities, estimated annual compensation is approximately $95,000–$130,000 USD, with a midpoint of $110,000 USD. This annual cadence and market range are inferred rather than stated by the employer. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS onboarding](https://jobicy.com/jobs?search_keywords=SaaS%20onboarding.md)[People management](https://jobicy.com/jobs?search_keywords=People%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Implementation management](https://jobicy.com/jobs?search_keywords=Implementation%20management.md)[Portfolio management](https://jobicy.com/jobs?search_keywords=Portfolio%20management.md)[Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md)[Customer risk management](https://jobicy.com/jobs?search_keywords=Customer%20risk%20management.md)[Performance coaching](https://jobicy.com/jobs?search_keywords=Performance%20coaching.md)[Gong](https://jobicy.com/jobs?search_keywords=Gong.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Operational analytics](https://jobicy.com/jobs?search_keywords=Operational%20analytics.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Data hygiene](https://jobicy.com/jobs?search_keywords=Data%20hygiene.md) Sample interview questionsHow would you improve activation velocity while ensuring customers are fully ready to adopt the platform?I would segment the portfolio by lifecycle stage, customer risk, and milestone status to identify where delays are occurring. I would establish clear readiness criteria, inspect leading indicators weekly, and coach specialists to drive firm timelines while escalating genuine blockers early. Process changes would be measured against both time-to-value and quality outcomes such as CSAT, cancellations, and early adoption. Describe how you would run a weekly portfolio review for an onboarding team. I would use a consistent operating cadence covering on-track, at-risk, delayed, forecasted-out, and aging accounts. Each exception would require an accountable owner, a documented recovery plan, a next customer action, and a defensible forecast date. I would summarize recurring trends after the review and assign systemic issues to the appropriate operational or cross-functional workstream. How do you use call reviews to create meaningful coaching improvements? I focus on observable behaviors rather than general feedback. For example, I would review whether a specialist set a clear timeline, responded effectively to pushback, confirmed ownership, and escalated risk appropriately. I would document one or two targeted behavior changes, practice them in coaching, and evaluate progress through subsequent calls and portfolio outcomes. What would you do if forecast accuracy declined across the team? I would first diagnose whether the issue came from inconsistent definitions, weak CRM hygiene, insufficient customer evidence, or unrealistic commitments. Then I would reinforce forecasting standards, require evidence for forecast dates, audit a sample of records, and coach managers or specialists whose forecasting patterns need attention. I would monitor forecast variance weekly to validate that the corrective actions are working. How would you handle a recurring onboarding bottleneck that requires support from Product or Engineering? I would quantify the impact using affected account volume, activation delays, customer feedback, cancellation risk, and operational effort. I would provide examples of the workflow friction, propose a scalable solution or interim workaround, and align with Product and Engineering on priority and ownership. After implementation, I would track the relevant operational metrics to confirm the change improved throughput and customer experience. Opportunity details ## About this role. ### Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at [how we (and YOU) can make that happen](https://www.joinblvd.com/). We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through [our story and what we value the most](https://www.joinblvd.com/about). Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. ### ABOUT THE ROLE The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard’s customers. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment. This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale. SMB success is defined by speed, standardization, and repeatability — helping customers reach value quickly through a consistent, well-executed process. You’ll be accountable for outcomes, not activity: activation velocity, forecast accuracy, and team execution quality. Above all, you’ll ensure every customer is positioned to achieve long-term success by balancing implementation speed with solution quality, customer readiness, and adoption. ### WHAT YOU’LL DO Team Leadership & Development * Manage and develop a team of 8–12 OSs through structured 1:1s, Gong-based coaching, and performance reviews. * Drive a culture of ownership and accountability — coaching specialists to lead customer timelines firmly rather than passively tracking status. * Run structured weekly portfolio reviews covering On Track, At Risk, On Hold/Delayed, Forecasted Out, and Aging accounts, with a defined recovery plan and owner for every at-risk account. * Own new hire ramp quality, volume, and velocity, including acting as a buddy/shadow resource for new specialists’ early customer assignments. * Develop future leaders through mentoring, stretch assignments, succession planning, and career development conversations. Execution & Portfolio Management * Own team activation velocity against benchmark targets. * Track and enforce efficiency standards across the funnel to eliminate backlog drag. * Maintain forecast accuracy and hold specialists accountable for defensible, evidence-based commits. * Analyze operational trends to identify root causes impacting activation velocity, forecast accuracy, cancellations, customer delays, and portfolio health. * Ensure customers consistently complete implementation milestones and activation readiness standards. Customer Risk Leadership * Own customer risk identification, mitigation strategies, and executive escalations to maximize activation success. Operational Excellence & Continuous Improvement * Identify systemic bottlenecks across onboarding and recommend scalable process improvements. * Use portfolio trends and operational data to influence tooling, playbooks, customer journey improvements, and cross-functional initiatives. * Partner with Operations to improve reporting, automation, and onboarding efficiency. Coaching & Quality * Score and review Gong calls per the coaching cadence. * Deliver documented coaching tied to specific behaviors: driving vs. tracking, handling pushback, timeline control, and escalation discipline. * Run team meetings that are portfolio-focused and action-oriented — activation pacing, risk cohort review, backlog recovery, and skill development. Cross-Functional Business Partnership * Partner with Sales and Customer Success to ensure clean pre-sale to post-sale handoffs for the SMB segment. * Serve as the voice of the SMB customer across Product and Engineering, surfacing friction points from high-volume onboarding patterns. * Partner with Revenue Operations and Finance on capacity planning, reporting integrity, and operational efficiency. * Identify and champion automation, tooling, and process efficiencies that increase throughput without sacrificing quality. * Maintain data hygiene standards across project management and implementation platforms. ### WHAT YOU’LL BRING * 3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team. * Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline. * Strong coaching skills — able to translate call reviews and metrics into specific, actionable behavior change. * Comfort operating in a fast-paced, metrics-driven environment where speed and consistency matter. * Experience with data hygiene and reporting integrity in CRM tools (Salesforce or similar). * Experience with project management or implementation platforms. * Ability to hold a team accountable to standards while maintaining a supportive, development-oriented culture. * Strong written and verbal communication skills for both customer-facing escalations and internal reporting. ### BONUS POINTS FOR * Experience managing high-volume onboarding motions. * Experience with Gong or similar conversation intelligence tools for coaching at scale. * Experience within wellness, healthcare, med spa, salon, or service-based industries. * Familiarity with GuideCX or related SaaS operational platforms. * Six Sigma, PMP, or other process-improvement credentials. ### SUCCESS IN THIS ROLE In Your First 30 Days * Gain a deep understanding of Boulevard’s SMB onboarding methodology, tools, and team structure. * Complete 1:1s with all direct reports and begin baseline Gong call reviews. * Build cross-functional relationships across Sales, Support, Product, and Customer Success. By 90 Days * Independently run the weekly portfolio governance cadence with clear ownership on all at-risk/aging accounts. * Demonstrate improving forecast accuracy and activation pacing against targets. * Establish a consistent coaching rhythm and begin closing identified skill gaps. By 6 Months and Beyond * Consistently hit or exceed activation velocity, forecast accuracy, and CSAT benchmarks. * Reduce aging backlog and eliminate systemic bottlenecks within your portfolio. * Be recognized as a driver of team performance improvement and a trusted escalation point for the SMB segment. ### KEY PERFORMANCE METRICS * Activation velocity * Forecast accuracy * CSAT * Cancellation rate * Portfolio health * Customer readiness / milestone completion * Time to Value * Time to First Appointment / Working Session * Ramp time for new hires * Coaching effectiveness * Risk recovery rate * Team engagement ### KEY ATTRIBUTES FOR SUCCESS * Execution-oriented with strong operational discipline * Comfortable holding a team accountable to firm standards and timelines * Data-driven — treats forecasting and portfolio health as core to the job, not overhead * Strong coach who ties feedback to specific, observable behaviors * Thrives on speed, consistency, and process adherence at scale * Proactive communicator who escalates early rather than waiting for problems to surface ### How we take care of our team Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don’t glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both. Here’s how we support you: * Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact. * Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success. * Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones. * An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning. * 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings. * 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member. * Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. * Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success. * $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve. * And other perks like One Medical membership and Employee Assistant Program. To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our [Boulevard Employee & Personnel Privacy Notice](https://www.joinblvd.com/legal/boulevard-employee-and-personnel-privacy-notice). Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Show more [Apply now >](https://jobicy.com/jobs/155312-onboarding-manager-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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