[All remote jobs](https://jobicy.com/jobs.md)[![TripActions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/950bf607-221.jpg)](https://jobicy.com/company/tripactions.md)[TripActions](https://jobicy.com/company/tripactions.md) # Senior Client Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/tripactions.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 110k–120k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished14 Oct 2026Apply before13 Nov 2026Listing views34Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Navan is seeking a senior customer success leader to own strategic relationships with complex enterprise travel-management clients. The role leads high-touch migrations from legacy R&M technology to the Navan platform, from discovery and scoping through go-live and hypercare. It focuses on executive stakeholder management, product adoption, retention, health assessments, QBRs, and proactive churn prevention. The manager will also represent customer needs internally, coordinate with Product and Engineering, and resolve critical escalations. Candidates need 12+ years of relevant corporate travel customer success or account-management experience, along with strong change-management and project-leadership capability. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a highly senior, client-facing role involving complex enterprise migrations, executive stakeholders, and retention accountability. Success requires deep corporate travel domain knowledge, strategic judgment, and the ability to manage high-risk change and escalations independently. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Below market$115,000US market range (per year)$120k–$160k0$176k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a $110,000–$120,000 USD pay range and notes that OTE roles include base salary plus target incentive compensation. Because no cadence is stated, the range is inferred to be annual based on the US-based senior full-time customer success context and compensation magnitude. A reasonable estimated US annual market range for a senior enterprise client success manager with complex migration and corporate-travel expertise is $120,000–$160,000 USD. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Corporate Travel Management](https://jobicy.com/jobs?search_keywords=Corporate%20Travel%20Management.md)[Client Migration](https://jobicy.com/jobs?search_keywords=Client%20Migration.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Strategic Account Planning](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Planning.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Quarterly Business Reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20Business%20Reviews.md)[Customer Health Monitoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Monitoring.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Voice of the Customer](https://jobicy.com/jobs?search_keywords=Voice%20of%20the%20Customer.md)[Customer Enablement](https://jobicy.com/jobs?search_keywords=Customer%20Enablement.md) Sample interview questionsDescribe how you would lead a strategic enterprise client migration from a legacy travel platform to Navan.I would begin with discovery to align on business goals, technical dependencies, stakeholders, risks, success metrics, and a realistic implementation plan. I would maintain a detailed governance cadence, prepare administrators and end users through targeted enablement, and closely manage go-live and hypercare with clear escalation paths. After launch, I would measure adoption, compliance, satisfaction, and outstanding risks through an agreed success plan. How do you build credibility with C-suite stakeholders while maintaining productive relationships with program administrators? I tailor communication to each audience while keeping everyone aligned around measurable business outcomes. Executives receive concise strategic updates on value, risk, adoption, and decisions required, while administrators receive practical operational guidance and responsive support. Consistent follow-through, transparency about issues, and well-run QBRs create trust at both levels. What steps do you take when a strategic customer shows early signs of churn risk? I validate the underlying signals using health data, stakeholder feedback, usage patterns, support history, and commercial context. I then convene the right internal partners, create a documented recovery plan with owners and dates, and engage customer sponsors early on the desired outcomes. I communicate progress regularly and use post-resolution reviews to prevent recurrence. How would you ensure customer feedback influences product and engineering priorities? I would translate feedback into clear problem statements that explain customer impact, affected workflows, urgency, and evidence from multiple accounts where available. I would distinguish between feature requests, defects, enablement gaps, and process issues, then partner with Product and Engineering on prioritization and status tracking. I would also close the loop with clients so they understand what is being addressed and why. Give an example of how you would measure success after an enterprise implementation. I would establish baseline metrics before launch and track adoption, active usage, policy compliance, booking or workflow completion, support volume, stakeholder satisfaction, and retention indicators after go-live. The specific measures would be linked to the client's original business case and reviewed during regular operational check-ins and QBRs. If results lag, I would use the data to target enablement, configuration, or process improvements. Opportunity details ## About this role. As a Senior Client Success Manager, you will act as a lead strategic partner and executive-level trusted advisor to Navan’s most strategic and complex key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will cultivate deep, executive-level relationships with key program stakeholders, acting as the definitive ‘voice of the customer’ to prioritize adoption, retention, and long-term partnership over commercial focus. What You’ll Do: * Serve as the overall owner and account strategist of the client relationship, overseeing the success of the customer’s complex migration journey and subsequent post-sales activities. * Lead and direct complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare. * Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators). * Strategically cultivate and maintain strong, multi-level, trusted advisor relationships with C-suite and executive stakeholders to ensure strategic alignment and drive long-term customer value. * Conduct regular health checks, lead Quarterly Business Reviews, and spearhead Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a strong focus on proactive risk mitigation and churn prevention. * Act as the definitive ‘Voice of the Customer’ for internal teams (Product, Engineering, Sales) by prioritizing and driving strategic feedback on platform optimization, addressing product gaps, and owning complex critical escalations to resolution. * Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality. * Work closely with Product and Engineering on identification/tracking of enhancement requests. What We’re Looking For: * 12+ years of experience in Customer Success Management or Account Management within Corporate Travel Management, with a focus on client happiness and retention, preferably in the enterprise space. * Demonstrated history of successfully providing white-glove services and managing clients, with experience serving Law firms or other professional service industries. * Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations. * High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders. * Drive for results, client-focused mindset, and high attention to detail. * Bachelor’s degree preferred or similar professional experience. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $110,000—$120,000 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. * Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. 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