[All remote jobs](https://jobicy.com/jobs.md)[![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg)](https://jobicy.com/company/veeam-software.md)[Veeam Software](https://jobicy.com/company/veeam-software.md) # Customer Success Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/veeam-software.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished15 Oct 2026Apply before14 Nov 2026Listing views55Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This mid-level Customer Success Engineer role owns technical customer outcomes for Veeam Data Platform accounts in Germany. The position combines onboarding, adoption planning, backup and recovery architecture, resilience assessments, recovery simulations, and churn-risk mitigation. It requires deep hands-on expertise in data protection, virtualization, storage, cloud platforms, scripting, and disaster recovery practices, along with advanced German and English. The engineer works closely with enterprise stakeholders, Sales, Customer Success, and leadership to turn technical evidence into retention, expansion, and resilience outcomes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires broad technical depth across backup, recovery, infrastructure, cloud, and resilience architecture while managing several enterprise accounts. It also demands independent customer leadership and the ability to communicate technical risk and value to CISO- and CIO-level stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$115,000US market range (per year)$95k–$135k0$148.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. For a mid-level, Germany-based Customer Success Engineer with advanced backup, disaster recovery, cloud, and enterprise stakeholder responsibilities, the estimated annual market range is USD 95,000–135,000, with an estimated midpoint of USD 115,000; these are AI estimates and not employer-provided figures. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Data Backup and Recovery](https://jobicy.com/jobs?search_keywords=Data%20Backup%20and%20Recovery.md)[Disaster Recovery](https://jobicy.com/jobs?search_keywords=Disaster%20Recovery.md)[Business Continuity](https://jobicy.com/jobs?search_keywords=Business%20Continuity.md)[Veeam Data Platform](https://jobicy.com/jobs?search_keywords=Veeam%20Data%20Platform.md)[Virtualization](https://jobicy.com/jobs?search_keywords=Virtualization.md)[Cloud Platforms](https://jobicy.com/jobs?search_keywords=Cloud%20Platforms.md)[Storage Architecture](https://jobicy.com/jobs?search_keywords=Storage%20Architecture.md)[Protection Planning](https://jobicy.com/jobs?search_keywords=Protection%20Planning.md)[Recovery Simulations](https://jobicy.com/jobs?search_keywords=Recovery%20Simulations.md)[Migration Strategy](https://jobicy.com/jobs?search_keywords=Migration%20Strategy.md)[Scripting and Automation](https://jobicy.com/jobs?search_keywords=Scripting%20and%20Automation.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md) Sample interview questionsHow would you develop a technical success plan for a new enterprise Veeam customer?I would begin with discovery of the customer's business-critical workloads, recovery objectives, existing protection gaps, infrastructure, and stakeholder priorities. I would translate those findings into a phased plan covering onboarding, protection policy configuration, adoption milestones, recovery validation, and measurable resilience outcomes. I would review progress regularly with both technical owners and executive sponsors. Describe how you would conduct a recovery simulation and communicate the results. I would define the scenario, scope, success criteria, recovery time and recovery point objectives, dependencies, and responsible teams before the exercise. During the simulation, I would validate recovery workflows, document timing and exceptions, and identify configuration or process gaps. I would then deliver a concise report that explains business impact, prioritized remediation actions, owners, and target dates. How do you identify and mitigate churn risk in a technical customer-success role? I monitor adoption, support patterns, product usage, stakeholder engagement, unresolved technical issues, renewal timing, and changes in the customer's environment. When risk appears, I validate its cause with the customer, create a documented mitigation plan, and coordinate with Support, Sales, and Customer Success leadership. The plan should connect technical improvements to the customer's desired business outcomes before renewal discussions intensify. How would you explain a data-resilience concern to a CISO or CIO? I would focus first on business exposure, such as the affected services, likelihood of disruption, recovery readiness, and potential operational or regulatory impact. I would support the message with clear evidence from assessments or recovery tests, avoid unnecessary technical detail, and present practical options with trade-offs. I would close with a recommended action, accountable owner, and timeline. What approach would you take when a customer requests a migration from an existing backup solution? I would assess the current estate, workload criticality, retention requirements, compliance needs, target architecture, and migration constraints. I would propose a staged migration plan that protects high-priority systems first, includes validation checkpoints, and preserves rollback options. Throughout the engagement, I would communicate progress, risks, and adoption milestones so the customer can see measurable value early. Opportunity details ## About this role. Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. ### About the Role The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value ### What You’ll Do * Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. * Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. * Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. * Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. * Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. * Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. * Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. * Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. * Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. * Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership ### What You’ll Bring * 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role. * Advanced level of English and German * Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices. * Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus. * VMCE certification required (may be completed post-hire within an agreed timeframe). * Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert * Proven ability to translate business outcomes into technical adoption roadmaps and measurable value. * Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations. * Excellent communication, cross-functional collaboration, and stakeholder management skills. ### What You’ll Get * Comprehensive Financial Security – Company-sponsored retirement savings, life insurance, and accident coverage to help protect you and your family. * Generous Time Off – Enjoy 30 vacation days per year, plus company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care. * Wellbeing & Mental Health Support – Access confidential counseling and professional support services through our Employee Assistance Program for employees and their families. * Make an Impact Beyond Work – Receive paid volunteer time each year through the Veeam Cares program to support causes that matter to you. * Healthcare & Wellness Benefits – Benefits include healthcare support and wellbeing-focused programs designed to help you thrive both personally and professionally (effective September 2026). * Additional Lifestyle Perks – Enjoy benefits that support your everyday wellbeing, including lifestyle-focused programs and employee-friendly perks (effective September 2026). Please note: If an applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for this position. #LI-MM1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our [Recruiting Privacy Notice](https://www.veeam.com/legal/recruiting-privacy-notice.html), which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment. Show more [Apply now >](https://jobicy.com/jobs/155364-customer-success-engineer-6.md) > Annual salary information is not provided for this position. 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