[All remote jobs](https://jobicy.com/jobs.md)[![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg)](https://jobicy.com/company/veeam-software.md)[Veeam Software](https://jobicy.com/company/veeam-software.md) # Customer Success Renewals Representative with German Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/veeam-software.md)ShareRemote from[Poland](https://jobicy.com/job-region/poland.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished15 Oct 2026Apply before14 Nov 2026Listing views49Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Veeam is seeking a German- and English-speaking Customer Success Renewals Representative to retain customers and renew software maintenance contracts in an assigned territory. The role manages expiring agreements, prepares accurate quotes and proposals, addresses pricing and co-terming questions, and maintains CRM records. It combines customer success responsibilities with commercial ownership for renewals, upsells, add-on sales, and revenue targets. Candidates need at least two years of software-industry sales experience, strong organization, and comfort handling a high volume of customer communications. The position is remote within Poland and operates in a fast-paced, semi-autonomous environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires balancing retention, quoting accuracy, upsell identification, and quota attainment across a high volume of renewal communications. Fluent German and English plus software-sales experience are central requirements, while technical knowledge is limited to basic virtualization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$65,000US market range (per year)$50k–$80k0$88k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual figures are AI estimates in USD for a customer-success renewals role requiring German-language software sales experience; the yearly cadence is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer renewals](https://jobicy.com/jobs?search_keywords=Customer%20renewals.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[German language proficiency](https://jobicy.com/jobs?search_keywords=German%20language%20proficiency.md)[English language proficiency](https://jobicy.com/jobs?search_keywords=English%20language%20proficiency.md)[Software sales](https://jobicy.com/jobs?search_keywords=Software%20sales.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Quote preparation](https://jobicy.com/jobs?search_keywords=Quote%20preparation.md)[Pricing proposals](https://jobicy.com/jobs?search_keywords=Pricing%20proposals.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[CRM management](https://jobicy.com/jobs?search_keywords=CRM%20management.md)[Contract management](https://jobicy.com/jobs?search_keywords=Contract%20management.md)[Revenue growth](https://jobicy.com/jobs?search_keywords=Revenue%20growth.md)[Virtualization](https://jobicy.com/jobs?search_keywords=Virtualization.md) Sample interview questionsHow do you prioritize a portfolio of upcoming customer renewals?I segment renewals by contract value, expiration date, renewal risk, customer engagement, and expansion potential. I establish a structured outreach cadence well before expiry, document next steps in the CRM, and escalate blockers early so no high-priority renewal is left unattended. Describe how you would handle a customer asking for pricing or co-terming clarification. I would first confirm the customer's current agreement, renewal date, product scope, and desired outcome. I would then prepare an accurate quote aligned to approved pricing and policies, explain the options clearly, and involve the appropriate internal teams if an exception or complex co-terming calculation is needed. How do you identify an upsell opportunity without harming the customer relationship? I focus on the customer's goals, usage, risks, and operational needs rather than leading with a product pitch. When a premium service or add-on directly addresses an identified need, I explain its business value and give the customer a clear, relevant option alongside the renewal. How would you manage a high volume of German- and English-language communications while maintaining quality? I use CRM tasks, templates tailored to customer context, calendar blocks, and clear prioritization rules. I review commercial details carefully before sending messages, keep notes current, and adapt my language and tone to ensure both German- and English-speaking stakeholders receive accurate, professional support. Tell us about a time you recovered a renewal that appeared at risk. In a renewal-risk situation, I would start by identifying the precise concern, such as budget, product adoption, service experience, or procurement timing. I would coordinate with the relevant account and technical teams, create a documented action plan, communicate progress consistently, and present a renewal path that addresses the customer's concern while protecting the commercial relationship. Opportunity details ## About this role. Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About The Role The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. What You’ll Do * Manage renewal of contracts in assigned territory to protect revenue * Monitor expiring agreements and take timely action to maintain customers * Provide accurate proposals and quotes according to customer agreements * Handle inquiries related to pricing, co-terming, upselling and reinstatement * Collaborate positively with customers, partners and internal teams * Record all activities accurately in the customer relationship management system * Achieve sales targets with focus on customer retention and revenue growth What You’ll Bring * Speak English and German fluently for effective communication (B2 min.) * Have minimum two years of sales experience in software or related industry * Demonstrate strong customer service and organizational skills * Work effectively in a fast-paced and semi-autonomous environment * Be self-motivated and able to manage high volumes of communications * Possess basic knowledge of virtualization Bonus Skills * Proficiency with SalesForce What You’ll Get * 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time * Paid parental, maternity, and paternity leave * Fully covered family medical plan, dental, rehab, and vaccinations * Life, critical illness, and disability insurance * Employer pension contribution via PPK * Monthly Edenred allowance of 450 PLN for meals * MultiSport card fully covered by Veeam, giving access to sports facilities nationwide * Six free therapy sessions, plus legal and financial advice * Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software. #LI-MP1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our [Recruiting Privacy Notice](https://www.veeam.com/legal/recruiting-privacy-notice.html), which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment. Show more [Apply now >](https://jobicy.com/jobs/155367-customer-success-renewals-representative-with-german.md) > Annual salary information is not provided for this position. 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