[All remote jobs](https://jobicy.com/jobs.md)[![Recorded Future, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/2467e1d2-221.png)](https://jobicy.com/company/recorded-future-inc.md)[Recorded Future, Inc.](https://jobicy.com/company/recorded-future-inc.md) # Senior Technical Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/recorded-future-inc.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 127,500–191,500 / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished15 Oct 2026Apply before14 Nov 2026Listing views47Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Recorded Future is hiring a Senior Technical Account Manager to drive adoption, value realization, and strategic success for major enterprise cybersecurity customers. The role combines technical security expertise with customer-success leadership, including success planning, enablement, workflow development, escalations, and executive business reviews. The successful candidate will advise teams spanning threat intelligence, SOC, incident response, vulnerability management, GRC, and security leadership. This remote US role prefers Pacific or Mountain time zone candidates and requires at least 30% travel. Candidates need at least five years of relevant analytical, consulting, cybersecurity, or enterprise customer-facing experience. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing role requiring strong cybersecurity domain knowledge and the ability to translate technical intelligence capabilities into measurable business value. It also requires independent management of complex enterprise relationships, technical projects, executive stakeholders, and escalations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$159,500US market range (per year)$135k–$195k0$214.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a credible base salary range of $127,500 to $191,500 USD. The yearly period is inferred from the full-time US professional base-salary context because the posting does not explicitly state an annual cadence. Estimated US market pay for a senior technical account manager with cybersecurity specialization is approximately $135,000 to $195,000 USD per year, excluding incentive compensation and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Cyber threat intelligence](https://jobicy.com/jobs?search_keywords=Cyber%20threat%20intelligence.md)[Enterprise customer engagement](https://jobicy.com/jobs?search_keywords=Enterprise%20customer%20engagement.md)[Security operations](https://jobicy.com/jobs?search_keywords=Security%20operations.md)[Incident response](https://jobicy.com/jobs?search_keywords=Incident%20response.md)[Vulnerability management](https://jobicy.com/jobs?search_keywords=Vulnerability%20management.md)[Threat modeling](https://jobicy.com/jobs?search_keywords=Threat%20modeling.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Strategic success planning](https://jobicy.com/jobs?search_keywords=Strategic%20success%20planning.md)[Professional services delivery](https://jobicy.com/jobs?search_keywords=Professional%20services%20delivery.md)[Workflow development](https://jobicy.com/jobs?search_keywords=Workflow%20development.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md) Sample interview questionsHow would you build a success plan for a large enterprise customer adopting a threat intelligence platform?I would begin by identifying the customer's security priorities, stakeholders, existing workflows, and measurable outcomes. I would then map relevant platform capabilities to use cases such as threat hunting, vulnerability prioritization, incident response, and executive reporting, with milestones, owners, adoption metrics, and regular reviews. Describe how you would handle an escalation from a strategically important customer. I would quickly confirm the business impact, technical scope, severity, and required stakeholders. I would establish a clear communication cadence, coordinate internal product and support teams around an action plan, document decisions and progress, and close the loop with the customer through a post-resolution review and prevention plan. How do you communicate technical security value to executive stakeholders? I focus on outcomes such as reduced exposure, faster investigation, improved prioritization, and better decision-making rather than feature-level detail. I support the narrative with agreed metrics, relevant threat context, and concise recommendations tied to the organization's strategic risk priorities. What approach would you use to improve adoption when a customer has purchased modules that are underused? I would assess usage data, interview key users, and identify whether the barrier is awareness, configuration, workflow fit, skills, or unclear ownership. I would then deliver a targeted enablement and configuration plan, establish practical use cases, and measure progress through adoption and outcome-based checkpoints. How do you balance multiple customer priorities while maintaining high-quality account management? I use a structured prioritization model based on customer risk, business impact, renewal health, commitment dates, and escalation severity. I maintain current account plans and notes, communicate trade-offs early, and use recurring operating rhythms to ensure both urgent needs and strategic initiatives receive appropriate attention. Opportunity details ## About this role. With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is seeking a Technical Account Manager to own and drive success at our largest accounts. In this role, you will interact with all roles across your client portfolio to develop and deliver on success plans, such as Threat Intelligence, SOC, Vulnerability Management, Incident Response, GRC, Threat Hunting, Red/Blue/Purple Teams, Pen Testing, security architecture, and C-Suite. This is a remote role, with a preference for candidates residing in the Pacific or Mountain time zones ### What You’ll Do: Your days will be spent working closely with your customers to ensure they are effectively operationalizing our modules and services through the following: * Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development. * Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client’s specific security requirements. * Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training. * Design, direct, and coordinate the delivery of additional add-on Advisory Services and Professional Services engagements. * Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes. * Define, track, and communicate Recorded Future’s value from the end user to the C-suite. * Act as the “voice of the customer” for our Product team * Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at risk accounts/hot issues. * Be a problem-solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making. ### What You’ll Bring: * Significant (5+ yrs) experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive level decision makers * Senior level competency in Recorded Future modules and use cases * Senior level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects along with Threat Briefings * BA/BS required or equivalent combination of education and experience * Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically (from deep geeks to top execs!) * Seasoned professional with full understanding of specialization and ability to teach others. * Strong passion for holistic customer success and continuous process improvement. * Solving problems of diverse scope where analysis and evaluation of factors is required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior colleagues in area of expertise. * Ability to travel a minimum of 30% required The base salary range for this full-time position is $127,500 – $191,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process. #LI-Remote Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. Want more info? [Blog & Podcast](https://www.recordedfuture.com/blog/): Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence [Linkedin](https://www.linkedin.com/company/recorded-future/), [Instagram](https://www.instagram.com/recordedfuture/) & [Twitter](https://twitter.com/RecordedFuture): What’s happening at Recorded Future [The Record](https://therecord.media/): The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field [Timeline](https://www.recordedfuture.com/our-story): History of Recorded Future [Recognition](https://www.recordedfuture.com/why-recorded-future#industry--culture-awards): Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [careers@recordedfuture.com](mailto:careers@recordedfuture.com) Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Recorded Future maintains a drug-free workplace. Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future’s recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid. 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