[All remote jobs](https://jobicy.com/jobs.md)[![Nivoda logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/42cf7153-221.jpeg)](https://jobicy.com/company/nivoda.md)[Nivoda](https://jobicy.com/company/nivoda.md) # Technical Account Manager (TAM)- US Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/nivoda.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished15 Oct 2026Apply before14 Nov 2026Listing views60Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Nivoda is hiring a Technical Account Manager to own technical relationships for a US territory of SaaS feed and Shopify customers. The role leads customer onboarding, feed integrations, proactive monitoring, troubleshooting, and technical escalations. It connects customer technical teams with Nivoda’s engineering, product, sales, marketing, and account-management functions. Success depends on maintaining integration health, driving adoption and expansion, and documenting recurring implementation patterns. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role requires hands-on technical troubleshooting across multiple customer integrations while balancing commercial account outcomes. The TAM must independently prioritize risks and translate complex integration details for both technical and nontechnical stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$110,000US market range (per year)$90k–$140k0$154k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The yearly cadence and USD market estimate are inferred from the US-based, full-time Technical Account Manager role and typical SaaS technical account management compensation conventions. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[SaaS integrations](https://jobicy.com/jobs?search_keywords=SaaS%20integrations.md)[Shopify](https://jobicy.com/jobs?search_keywords=Shopify.md)[Product feed management](https://jobicy.com/jobs?search_keywords=Product%20feed%20management.md)[Integration troubleshooting](https://jobicy.com/jobs?search_keywords=Integration%20troubleshooting.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Technical escalation management](https://jobicy.com/jobs?search_keywords=Technical%20escalation%20management.md)[API concepts](https://jobicy.com/jobs?search_keywords=API%20concepts.md)[E-commerce](https://jobicy.com/jobs?search_keywords=E-commerce.md)[Account health monitoring](https://jobicy.com/jobs?search_keywords=Account%20health%20monitoring.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Product feedback](https://jobicy.com/jobs?search_keywords=Product%20feedback.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md) Sample interview questionsHow would you approach onboarding a new customer with a complex product-feed integration?I would begin by confirming the customer’s business goals, technical contacts, source data, required fields, and success criteria. I would create a phased implementation plan, validate a sample feed early, document configuration decisions, and use clear checkpoints through go-live. After launch, I would monitor data quality and adoption closely to address issues before they affect trading. Describe how you would troubleshoot a feed that suddenly has a high error rate. I would first quantify the issue by identifying when the error rate changed, which records are affected, and whether recent configuration or source-system changes occurred. I would inspect error messages and sample payloads, reproduce the issue where possible, and communicate impact and next steps to the customer. If engineering support is needed, I would provide a concise escalation with evidence, severity, and the expected customer impact. How do you communicate a technical integration issue to a nontechnical account manager or customer executive? I would explain the business impact first, such as unavailable inventory or delayed catalogue updates, then describe the issue in plain language without unnecessary implementation detail. I would clearly state ownership, the mitigation plan, expected timing, and any action required from the customer. Regular concise updates help preserve confidence while the technical work progresses. How would you prioritize work across a territory with many customer accounts? I would prioritize by customer impact, revenue or churn risk, severity of integration failures, time sensitivity, and strategic expansion opportunity. I would use account-health signals and monitoring data to identify risks before they become urgent. I would also maintain a visible queue and communicate trade-offs early when competing priorities require stakeholder alignment. What metrics would you use to assess the health of a SaaS feed integration? I would track feed availability, refresh frequency, processing success and error rates, catalogue completeness, data-quality exceptions, time to resolution, and customer adoption of enabled features. I would combine these technical measures with account signals such as trading activity, support volume, and expansion potential. Trends in these metrics would guide proactive outreach and improvement plans. Opportunity details ## About this role. About Nivoda 🚀 Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise. Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world’s best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry. Our Mission 🎯 Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that – to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That’s exactly what we give them. The Team ⭐️ Our Technical Account Management team is the technical backbone behind every SaaS (Feeds/Shopify) customer relationship. Led by our Lead Technical Account Manager, the team sits between customers’ technical teams, Nivoda’s product/engineering org, and regional Account Managers — making sure every feed integration works, keeps working, and keeps growing. About the Role 🤔 You’re the technical owner for a territory’s worth of SaaS customers. A feed that’s healthy and well-integrated compounds into a customer who trusts the platform and expands their catalogue; a feed left to rot quietly becomes a churn risk nobody saw coming. Your job is to make sure it’s the former, everywhere in your territory — from first integration through years of live trading. What will you be doing? 😎 Lead technical onboarding and feed integration setup for new SaaS (Feeds/Shopify) customers in your territory. Monitor feed health and integration performance, and troubleshoot issues before they affect customer trading. Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts. Be the technical escalation point between the customer, Nivoda’s product/engineering teams, and Account Management. Document integration patterns and feed configuration options; feed structured product feedback upstream. Track integration health and adoption metrics across your book of SaaS accounts. What do we need from you? 💪 Experience in technical account management, solutions engineering, or account management— ideally in e-commerce or SaaS. Comfortable reading feed specs, debugging integration issues, and working directly with customer technical teams. A clear communicator who can translate technical detail for both engineering and commercial audiences. Organised across a multi-account territory with varying integration complexity. Native or professional proficiency in English. Our culture and what we offer 😉 At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda’s success and scalability. Our current benefits 🕰️ Flexible working hours and a vibrant company culture 💻 Remote work 🧠 Plenty of opportunities for growth and learning 🏖️ Unlimited holiday allowance 🚀 Chance to join and contribute to a company during its exponential expansion phase Equal Opportunity Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don’t meet 100% of our musts – don’t let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly. Show more [Apply now >](https://jobicy.com/jobs/155395-technical-account-manager-tam-us.md) > Annual salary information is not provided for this position. 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