[All remote jobs](https://jobicy.com/jobs.md)[![Feedzai logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5cf089c4-221.png)](https://jobicy.com/company/feedzai.md)[Feedzai](https://jobicy.com/company/feedzai.md) # Regional Account Manager, LATAM Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/feedzai.md)ShareRemote from[LATAM](https://jobicy.com/job-region/latam.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished16 Oct 2026Apply before15 Nov 2026Listing views45Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Feedzai is seeking a senior Regional Account Manager to retain and grow a portfolio of financial-services customers in Brazil and the broader LATAM remit. The role owns the customer lifecycle from onboarding through renewal, using adoption, satisfaction, and health metrics to prevent churn and demonstrate value. It also identifies expansion opportunities, develops ROI-backed business cases, and tracks retention and expansion ARR metrics. Success requires executive stakeholder management, fraud-prevention domain knowledge, commercial acumen, and the ability to coordinate internal product, support, consulting, and enablement teams. This is a customer-success-led commercial role rather than a new-logo sales position. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, high-accountability portfolio role requiring 10+ years of customer-facing experience and familiarity with bank or acquirer fraud-prevention environments. The incumbent must independently manage executive relationships, renewals, escalations, expansion strategy, and cross-functional delivery. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$120,000US market range (per year)$95k–$150k0$165k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Feedzai does not disclose employer compensation. The yearly cadence and USD range are AI estimates for a senior regional customer-success/account-management role with fintech and fraud-prevention expertise; the yearly period is inferred from the full-time senior professional context. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Client Retention](https://jobicy.com/jobs?search_keywords=Client%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Fraud Prevention](https://jobicy.com/jobs?search_keywords=Fraud%20Prevention.md)[Financial Services](https://jobicy.com/jobs?search_keywords=Financial%20Services.md)[Business Case Development](https://jobicy.com/jobs?search_keywords=Business%20Case%20Development.md)[ROI Analysis](https://jobicy.com/jobs?search_keywords=ROI%20Analysis.md)[Customer Health Scoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Scoring.md)[Quarterly Business Reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20Business%20Reviews.md)[Net Revenue Retention](https://jobicy.com/jobs?search_keywords=Net%20Revenue%20Retention.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md) Sample interview questionsHow would you identify and prioritize expansion opportunities within an existing bank customer?I would combine usage and adoption data, customer health indicators, strategic business priorities, and stakeholder feedback to identify gaps where additional modules or broader deployment can deliver value. I would prioritize opportunities by expected customer impact, renewal risk, revenue potential, implementation feasibility, and executive sponsorship, then build an ROI-based growth plan. Describe how you would manage a customer with declining product adoption and an upcoming renewal. I would first validate the data and identify root causes through discussions with users, sponsors, and internal teams. I would create a recovery plan with clear adoption milestones, owners, training or enablement actions, and regular executive updates, while documenting achieved value and addressing blockers before positioning the renewal conversation. How do you communicate a technical fraud-prevention solution's value to non-technical executives? I focus on business outcomes such as fraud-loss reduction, operational efficiency, risk reduction, customer experience, and regulatory confidence. I use concise metrics, relevant examples, and ROI scenarios, while reserving technical detail for the appropriate operational and technical stakeholders. What should an effective quarterly business review include? A strong QBR should review agreed objectives, adoption and health metrics, measurable outcomes, key incidents or learnings, stakeholder feedback, and progress against the success plan. It should conclude with forward-looking priorities, risks, required decisions, and a jointly owned action plan that can support renewal and expansion. How would you coordinate internal teams during a high-priority customer escalation? I would establish the issue scope, severity, customer impact, accountable owners, and communication cadence immediately. I would coordinate the relevant support, product, consulting, and enablement teams around a documented action plan, provide transparent customer updates, and complete a post-resolution review to prevent recurrence. Opportunity details ## About this role. At Feedzai, we’re building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world’s top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. We believe in the power of our product and its ability to solve the challenges of today’s financial crime landscape. We continue to execute and build momentum as we develop our customer base with the world’s top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us! You: As a Regional Account Manager at Feedzai you will ensure the success, retention, and sustainable growth of the client portfolio, maximizing customer lifetime value. This role combines relationship management with a strategic growth mindset — transforming satisfaction into measurable business expansion deals. Customer Success & Retention * Oversee the full customer lifecycle, from onboarding to renewal. * Monitor adoption, usage, and satisfaction KPIs (NPS, CSAT, Health Score). * Act proactively to prevent churn and ensure timely renewals. * Understand each client’s business goals and align solution usage to strategic objectives. * Drive increase in maturity adoption and value realization Growth & Expansion * Identify upsell and usage expansion opportunities within the existing customer base. * Collaborate with Marketing teams to design tailored growth plans. * Present business cases and ROI analyses to support new implementations or module extensions. * Track metrics such as Exit ARR, Net Revenue Retention (NRR) and Expansion ARR. Relationship Management * Act as the trusted advisor for executives and key client stakeholders. * Conduct regular Quarterly Business Reviews (QBRs) to showcase value and results. * Gather feedback and actionable insights to share with internal Support, Product and Marketing teams. * Orchestrate internal teams (Risk Consultants, Product, User Enablement,…) You Know-How & Have: * Bachelor’s degree in Technology, Business or a related fields * 10+ years experience in a customer facing role (consulting, customer support, account management) that includes issue resolution, relationship management and stakeholder management * Strong understanding of fraud prevention space (preferably for Banks or Acquirers) * Ability to analyze data and provide actionable insights. * Results-driven with a focus on customer satisfaction. * Passionate about customer centric mindset with exceptional communication, presentation and interpersonal skills – including ability to convey technical concepts to both technical and non-technical audiences. * Ability to challenge, negotiate, influence and persuade stakeholders. * Ability to work autonomously, take ownership & accountability * Technical and problem-solving skills with ability to understand/recognize route causes of challenges * Project Management and strong Organisational skills including strong reporting capability * Commercial & Business Acumen – understand & speak to business drivers * Fluent in English (written and verbal) Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can’t wait to have you join the team! [Life at Feedzai Instagram](https://www.instagram.com/life_at_feedzai/) [Feedzai Culture](https://careers.feedzai.com/mirabud/2023/10/Codebook.pdf) Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data. Show more [Apply now >](https://jobicy.com/jobs/155497-regional-account-manager-latam.md) > Annual salary information is not provided for this position. 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