[All remote jobs](https://jobicy.com/jobs.md)[![Kaseya logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c1ca3e1-221.jpeg)](https://jobicy.com/company/kaseya.md)[Kaseya](https://jobicy.com/company/kaseya.md) # Business Process Lead, Lead-to-Quote (L2Q) & Customer Lifecycle Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/kaseya.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished16 Oct 2026Apply before15 Nov 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Kaseya is hiring a senior individual contributor to own the design and governance of Lead-to-Quote and commercial customer-lifecycle business capabilities. The role maps detailed L2/L3 processes, facilitates cross-functional decisions, translates future-state workflows into technical requirements, and remains engaged through adoption. It covers pricing and packaging, CPQ, deal desk, discount governance, SKU management, onboarding, renewals, expansion, and churn. Success depends on influencing GTM, Revenue Operations, Product, Marketing, Customer Success, and Engineering leaders without direct authority while supporting both production and next-generation platforms. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a broad, senior process-architecture role spanning multiple commercial value streams, two delivery tracks, policy design, systems requirements, and organizational change. It requires confident executive facilitation and influence without direct authority in a newly established operating model. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$150,000US market range (per year)$130k–$180k0$198.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The annual USD figures are AI estimates for a senior US-remote business process, revenue operations, and commercial systems leadership individual-contributor role; yearly cadence is inferred from the full-time professional role and US market context. ## Core skills Skills and capabilities most closely associated with this opportunity. [Business process design](https://jobicy.com/jobs?search_keywords=Business%20process%20design.md)[Business architecture](https://jobicy.com/jobs?search_keywords=Business%20architecture.md)[Revenue operations](https://jobicy.com/jobs?search_keywords=Revenue%20operations.md)[Sales operations](https://jobicy.com/jobs?search_keywords=Sales%20operations.md)[Lead-to-quote](https://jobicy.com/jobs?search_keywords=Lead-to-quote.md)[Quote-to-cash](https://jobicy.com/jobs?search_keywords=Quote-to-cash.md)[CPQ](https://jobicy.com/jobs?search_keywords=CPQ.md)[Pricing strategy](https://jobicy.com/jobs?search_keywords=Pricing%20strategy.md)[Deal desk governance](https://jobicy.com/jobs?search_keywords=Deal%20desk%20governance.md)[Process mapping](https://jobicy.com/jobs?search_keywords=Process%20mapping.md)[Requirements gathering](https://jobicy.com/jobs?search_keywords=Requirements%20gathering.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Stakeholder facilitation](https://jobicy.com/jobs?search_keywords=Stakeholder%20facilitation.md)[Salesforce Revenue Cloud](https://jobicy.com/jobs?search_keywords=Salesforce%20Revenue%20Cloud.md)[Customer lifecycle management](https://jobicy.com/jobs?search_keywords=Customer%20lifecycle%20management.md) Sample interview questionsDescribe a commercial process you redesigned from quote creation through signed order. What business outcome improved?I would explain the original friction points, the stakeholders involved, the future-state workflow and policy changes, and the metrics used to validate results, such as approval turnaround time, quote accuracy, discount leakage, or conversion rate. How do you distinguish business-process ownership from ownership of the teams that execute the process? I treat process ownership as accountability for capability design, decision rights, handoffs, documentation, performance measures, and improvement governance. Functional leaders retain responsibility for day-to-day execution, so I build alignment through evidence, working sessions, and documented agreements rather than authority. How would you handle an incoming request when both a legacy production platform and a next-generation platform are in flight? I would triage the request against customer impact, operational risk, strategic fit, delivery timing, and platform ownership. I would document the decision, address urgent production needs appropriately, and ensure reusable lessons and requirements are incorporated into the target-state design. What approach would you use to design discount governance and approval workflows for a SaaS business? I would start with segmentation, pricing principles, margin guardrails, delegation thresholds, exception types, and required commercial evidence. I would then define decision rights, workflow rules, auditability, turnaround targets, and reporting that identifies recurring exceptions requiring policy changes. How do you ensure a newly deployed process is actually adopted? I would complete an impact assessment, identify role-specific changes, provide targeted enablement and job aids, and establish feedback channels. After launch, I would monitor leading adoption indicators and outcome metrics, investigate gaps with stakeholders, and iterate the process or training as needed. Opportunity details ## About this role. About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in. At Kaseya, we don’t just raise the bar. We build it. Position Summary The Business Process Lead, L2Q & Customer Lifecycle owns the end-to-end design of the business processes that carry a customer from product concept through signed order, onboarding, expansion, and renewal. In this role you will work closely in partnership with GTM Strategy, Revenue Operations, Marketing, Customer Success, Product and the technology teams that build supporting systems, and is accountable for the detailed, multi-level capability decomposition underlying this value stream, which spans product, marketing, sales, revenue operations, and customer success stakeholder groups. Importantly, this role owns the business capabilities in this value stream — their definition, design, decomposition, and governance — in close partnership with the business teams that operate the underlying functions day to day. It does not own those functions themselves; success depends on heavy partnership with business and technology leads rather than on direct authority. This is a hands-on, individual-contributor role: the person hired personally facilitates working sessions, maps current and future processes, writes system requirements, and stays engaged through delivery and adoption rather than handing off after initial discovery. It also sits within a newly created function, where the operating model, engagement approach, and shared standards are still being defined — the person hired will materially shape how the practice works rather than step into an established playbook. The breadth of this stream requires strong prioritization judgment and the ability to work credibly across several distinct stakeholder communities. Key Responsibilities * Own and continuously maintain a detailed (L2/L3) decomposition of every business capability across Idea to Launch, Campaign to Lead, Plan to Goal, Lead to Opportunity, and Quote to Subscription, keeping documentation accurate as the operating model and systems landscape evolve, and using standards shared across the Business Process Lead team. * Facilitate structured working sessions with GTM, Revenue Operations, Marketing, Customer Success and Product stakeholders * Translate future-state process designs into system requirements, partner with Product Owners and Engineering Leads through design, build, and testing, and confirm that what gets delivered reflects the intended process design. * Support two parallel delivery tracks — current, in-production systems and the next-generation platform build — correctly identifying which track an incoming request belongs to, and ensuring lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work. * Own change management, enablement, and adoption for process changes in this value stream — stakeholder impact assessment, readiness planning, training materials, and post-launch verification that new processes are being used as intended — and define and report the process performance metrics that show whether they are working. * Hold and maintain documented agreements at shared boundaries with peer Business Process Leads, so handoffs between value streams are explicitly agreed rather than assumed. * Own the capability design and process governance for pricing and packaging, deal desk, discount policy and approval, margin guidelines, and CPQ — partnering with the business owners of those functions to shape the underlying policy, not simply documenting the systems that enforce it. * Own the capability design for new product introduction and SKU governance, and for the commercial customer lifecycle that follows a signed order — onboarding, adoption, technical account management, renewals, expansion, and churn — partnering with Product, GTM, and Customer Success, who run those motions. Required Qualifications * Hands-on ownership of commercial process design within a go-to-market organization — quote-to-order, deal governance, or the renewal motion — including direct involvement in the underlying policy decisions, not simply documentation or configuration of a process someone else designed. Candidates whose experience is limited to system configuration or documentation without direct involvement in the business decisions behind a process are not a fit for this role. * 7+ years of experience in business process design, business architecture, revenue operations, or sales operations. * Demonstrated experience decomposing business capabilities into detailed, multi-level structures, or equivalent structured value stream or process mapping work. * Strong facilitation skills with cross-functional business stakeholders, including direct experience working with vice president-level leadership in a sales organization, and the ability to hold a position in a commercial trade-off discussion rather than only routing exceptions upward for a decision. * Experience translating business process requirements into system requirements or work items a technical delivery team can act on directly, along with strong documentation habits — process maps, written requirements, and decision logs that a technical team can pick up without extensive follow-up clarification. Preferred Qualifications * Experience with pricing, packaging, discount governance, or CPQ process design specifically within a subscription or SaaS business. * Deal desk or sales operations experience, including designing exception and approval workflows. * Experience with renewal or customer success operations, including identifying at-risk accounts well ahead of their renewal date. * Experience with new product introduction, SKU and bundle governance, or contract lifecycle management tooling and legal operations partnership. * Experience with partner or channel program operations, including management of partner marketing development funds, and territory or quota planning process design. * Familiarity with structured change management methodologies (ADKAR, Prosci, or similar) and prioritization frameworks (WSJF, RICE, or similar). * Experience with Salesforce Sales Cloud and Revenue Cloud (including CPQ/RCA functionality), marketing automation platforms such as Marketo, and lead routing or enrichment tooling. #IND525 Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more [Apply now >](https://jobicy.com/jobs/155513-business-process-lead-lead-to-quote-l2q-customer-lifecycle.md) > Annual salary information is not provided for this position. 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