[All remote jobs](https://jobicy.com/jobs.md)[![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg)](https://jobicy.com/company/dandy.md)[Dandy](https://jobicy.com/company/dandy.md) # Senior Manager, Customer Expansion Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dandy.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 155k–192k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished16 Oct 2026Apply before15 Nov 2026Listing views41Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Dandy is seeking a senior commercial leader to build and scale its customer-expansion organization across its existing dental-practice customer base. The role leads frontline leaders overseeing BDR and Sales & Training Specialist teams, with responsibility for outbound, events, training, and other high-touch growth motions. It requires creating repeatable playbooks, performance metrics, operating cadences, and feedback loops that improve product adoption, cross-sell, retention, and revenue. Success depends on strong people leadership and close collaboration with Account Management, Sales, Marketing, Product, Training, and RevOps. The position is a strategic builder role in a high-growth, recurring-revenue environment rather than management of an established sales machine. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, zero-to-one leadership role requiring the candidate to design an expansion operating model while leading managers and delivering commercial outcomes. The role also involves coordinating several teams and converting ambiguous customer-growth opportunities into scalable execution. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$173,500US market range (per year)$150k–$210k0$231.00k AI insightThe employer discloses a base compensation range of $155,000-$192,000 USD per year, with a midpoint of $173,500. This is a credible annual range for a US-based senior manager leading customer expansion and sales-development functions. Estimated US market compensation for comparable senior customer-growth leadership roles is approximately $150,000-$210,000 USD per year; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer expansion](https://jobicy.com/jobs?search_keywords=Customer%20expansion.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Account growth](https://jobicy.com/jobs?search_keywords=Account%20growth.md)[Sales leadership](https://jobicy.com/jobs?search_keywords=Sales%20leadership.md)[BDR management](https://jobicy.com/jobs?search_keywords=BDR%20management.md)[Sales enablement](https://jobicy.com/jobs?search_keywords=Sales%20enablement.md)[Revenue operations](https://jobicy.com/jobs?search_keywords=Revenue%20operations.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Commercial strategy](https://jobicy.com/jobs?search_keywords=Commercial%20strategy.md)[Team building](https://jobicy.com/jobs?search_keywords=Team%20building.md)[Performance coaching](https://jobicy.com/jobs?search_keywords=Performance%20coaching.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Playbook development](https://jobicy.com/jobs?search_keywords=Playbook%20development.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Sales analytics](https://jobicy.com/jobs?search_keywords=Sales%20analytics.md) Sample interview questionsHow would you design Dandy's customer-expansion operating model from the ground up?I would begin by segmenting the installed base by product usage, revenue potential, customer maturity, and propensity to adopt additional offerings. I would then define clear ownership and handoffs among Account Management, BDRs, and Sales & Training Specialists, establish stage definitions and leading indicators, and pilot the motion with a focused customer cohort before scaling it. How do you determine whether an expansion motion is working before revenue results fully mature? I use leading indicators tied to the customer journey, such as target-account coverage, contact rates, qualified expansion opportunities, training attendance, product demonstrations, activation rates, and time between stages. I pair these metrics with qualitative feedback from customers and frontline teams to identify friction quickly and adjust the playbook. Describe your approach to leading frontline managers in a rapidly evolving commercial organization. I create clarity around outcomes, operating rhythms, decision rights, and coaching expectations while giving managers ownership of execution. I use regular business reviews, pipeline inspections, call or event debriefs, and talent calibration to build accountability, develop leaders, and ensure the team can adapt without losing focus. How would you partner with Account Management without creating conflict over customer ownership? I would establish a shared customer-growth framework with explicit roles, engagement triggers, crediting rules, and joint account-planning expectations. The teams should be measured on compatible outcomes, including adoption, retention, and expansion, so collaboration is reinforced rather than treated as a handoff problem. What would you do if events and in-person training generated strong interest but weak product activation? I would map the post-event journey to identify where customers disengage, including follow-up speed, onboarding steps, product readiness, pricing, and ownership. I would test tighter follow-up sequences, clearer calls to action, specialist-led activation support, and segmented event content, then compare activation and retention by cohort to determine the most effective intervention. Opportunity details ## About this role. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. ### About the Role As we scale our post-sale organization, we’re seeking a Senior Manager, Customer Expansion to build and lead our expansion motion across Dandy’s existing customer base. The team combines proactive BDR-led outbound with high-touch events, training, and field motions that help customers adopt additional products and unlock more value from Dandy. This role is equal parts strategic builder and people leader. You’ll build the operating model and playbooks, lead through frontline managers across BDR and STS teams, and partner closely with Account Management, Training, Sales, Marketing, and RevOps to make expansion a repeatable, scalable revenue motion. We’re looking for a strong operator who knows how to build teams, create clarity, coach leaders, and get things done. This isn’t about running an existing sales machine—we’re looking for someone who can build one. ### What You’ll Do * Build and lead the Expansion organization, developing a high-performing team through frontline leaders across BDR and STS (Sales & Training Specialist) functions * Develop and refine repeatable expansion playbooks across Dandy’s product portfolio, from customer identification and outbound through product education and activation * Build the BDR-to-STS motion and the playbook for events, in-person trainings, and other high-touch expansion opportunities * Establish the team’s operating cadence, metrics, and accountability systems, using leading indicators to identify gaps and drive action * Partner with Account Management, Sales, Training, Marketing, Product, and RevOps to identify opportunities and remove friction from the expansion journey * Build feedback loops to understand what is working, where customers are getting stuck, and which motions should scale * Test, iterate, and operationalize new expansion motions as the business evolves ### What We’re Looking For * 5+ years of B2B sales, customer growth, or related commercial experience, with 3+ years managing and developing sales teams and frontline leaders * Proven track record of building and scaling teams, ideally in a high-growth or evolving environment * Strong operational discipline—you naturally bring structure to ambiguous problems, establish clear metrics, and follow through on execution * Strong commercial instincts and an understanding of how to translate customer engagement into revenue, adoption, and retention * Strong ability to build processes, playbooks, and operating rhythms from scratch * High agency and a bias toward action * Excellent cross-functional communication and ability to operate effectively across strategy and execution ### Bonus Points For * Experience building an expansion, cross-sell, account growth, or customer revenue motion * Experience managing BDR and/or STS teams through frontline leaders * Experience with events, field sales, customer training, or other high-touch commercial motions * Experience operating across both SMB and Enterprise * Familiarity with dental, healthcare, SaaS, or other recurring-revenue businesses For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). 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