[All remote jobs](https://jobicy.com/jobs.md)[![WorkWhile logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201029094500-271242.jpg)](https://jobicy.com/company/workwhile.md)[WorkWhile](https://jobicy.com/company/workwhile.md) # Account Manager – Last Mile, Logistics & Warehousing Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/workwhile.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished17 Oct 2026Apply before16 Nov 2026Listing views27Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. WorkWhile is hiring a full-time Account Manager to manage and grow logistics, warehousing, last-mile delivery, and fulfillment accounts. The role owns client relationships, workforce planning, account health, service escalations, retention, and expansion across sites, shifts, and job categories. Success depends on understanding high-volume, shift-based operations and coordinating closely with sales and operations teams to meet staffing demand. The position requires 3–5+ years of account-management experience, ideally in logistics, staffing, warehousing, or workforce solutions. It is a remote US role with a commission-bearing compensation structure and a strong focus on client outcomes and growth. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines strategic account ownership with operationally urgent staffing needs, particularly during peak demand periods and escalations. It requires balancing multiple enterprise or multi-site clients while influencing stakeholders from site managers to executive leaders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$100,000US market range (per year)$85k–$125k0$137.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No numeric employer compensation is disclosed. The annual cadence is inferred from this full-time US professional Account Manager role; estimated base salary is approximately $85,000–$125,000 USD annually, with a median of $100,000, excluding commission, OTE upside, and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Client retention](https://jobicy.com/jobs?search_keywords=Client%20retention.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Logistics operations](https://jobicy.com/jobs?search_keywords=Logistics%20operations.md)[Warehouse operations](https://jobicy.com/jobs?search_keywords=Warehouse%20operations.md)[Last-mile delivery](https://jobicy.com/jobs?search_keywords=Last-mile%20delivery.md)[Workforce planning](https://jobicy.com/jobs?search_keywords=Workforce%20planning.md)[Staffing solutions](https://jobicy.com/jobs?search_keywords=Staffing%20solutions.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Business reviews](https://jobicy.com/jobs?search_keywords=Business%20reviews.md)[Performance reporting](https://jobicy.com/jobs?search_keywords=Performance%20reporting.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[Negotiation](https://jobicy.com/jobs?search_keywords=Negotiation.md) Sample interview questionsHow have you managed a portfolio of logistics, warehousing, or staffing clients with different operational requirements?I segment accounts by revenue potential, operational complexity, and risk, then maintain account plans with stakeholder maps, service metrics, demand forecasts, and growth priorities. I establish regular operating reviews and adjust communication frequency when volume, performance, or escalation risk changes. Describe how you would respond if a warehouse client had a sudden increase in unfilled shifts during a peak season. I would immediately confirm the demand profile, affected shifts, required certifications, and business impact with the client. I would coordinate with operations to assess available worker supply, prioritize the highest-impact needs, communicate a recovery plan with clear milestones, and provide frequent updates until fill rates stabilize. How do you identify expansion opportunities within an existing account? I review usage patterns, site performance, forecasted volume, open locations, and unmet labor categories alongside client goals. I use business reviews to connect proven results—such as improved fill rates or lower absenteeism—to adjacent sites, shifts, markets, or worker types where the solution can add value. Which metrics would you use to evaluate account health in this role? I would track fill rate, shift fulfillment speed, worker attendance and performance, client satisfaction, escalation volume and resolution time, retention, revenue growth, and adoption across sites. I would pair the data with qualitative feedback from operational stakeholders to identify risks before they affect the relationship. How do you communicate effectively with both site-level managers and executive stakeholders? I tailor the level of detail to the audience. Site managers receive practical updates on coverage, shift performance, and immediate actions, while executives receive concise reporting on business impact, trends, risks, and strategic recommendations supported by clear metrics. Opportunity details ## About this role. ### Account Manager – Last Mile, Logistics & Warehousing ### About WorkWhile WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability. WorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services. We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work. ### Role Summary WorkWhile is looking for an Account Manager to join our Last Mile, Logistics & Warehousing pod and build long-term, trusting relationships with our clients. This role is focused on managing a portfolio of accounts – from last-mile delivery providers and 3PLs to warehouse, distribution, and e-commerce fulfillment operators – ensuring they have the right forklift operators, pickers and packers, and drivers to keep operations running smoothly, especially during peak seasons, volume surges, and new site launches. You will serve as the primary point of contact for your clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, throughput-driven nature of logistics operations. ### What You’ll Do * Serve as the lead point of contact for all account management matters for your clients, including staffing planning, escalations, and ongoing strategy * Build and maintain strong, long-lasting relationships with site and warehouse managers, operations and fleet leaders, safety managers, HR leaders, and other key stakeholders * Develop a deep understanding of each client’s operating environment – including shift patterns, volume forecasts, delivery routes, equipment and certification requirements, and safety standards – to proactively meet their workforce needs * Maintain and grow client contracts, identifying upsell and expansion opportunities across new sites, shifts, markets, or job categories (e.g., forklift operators, pickers and packers, and drivers) * Develop trusted advisor relationships with key accounts, aligning WorkWhile’s solutions to their operational goals and labor challenges, such as turnover, absenteeism, and overtime costs * Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs * Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and client stakeholders * Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth * Prepare regular account health reports and business reviews tailored to operations leadership * Collaborate with the Sales team to identify growth opportunities within existing accounts and expand WorkWhile’s presence across new facilities, markets, or regions * Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods (Q4 holiday, major promotional events, seasonal volume spikes, etc.) * Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption ### What You Bring * 3-5+ years of proven experience as an Account Manager, ideally within logistics, warehousing, last-mile delivery, staffing, or workforce solutions * Strong understanding of warehouse, fulfillment, and delivery operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments * Demonstrated ability to communicate, present, and influence stakeholders at all levels — from site supervisors to VP-level operations executives * Experience managing multi-site or enterprise accounts is a strong plus * Solid experience with CRM software (Salesforce or similar) and Google Suite * Track record of delivering client-focused solutions and hitting retention and growth targets * Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail * Excellent listening, negotiation, and presentation skills * Strong verbal and written communication skills * Undergraduate degree preferred ### Benefits & Perks * Competitive base salary + commission with clear OTE upside * Equity * Remote work culture with opportunities for coworking in SF, NY, Seattle & Toronto * In-person company offsites * Medical, dental, & vision coverage * Flexible time off * 401(k) * WFH stipend to support your home office needs WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat! Show more [Apply now >](https://jobicy.com/jobs/155568-account-manager-last-mile-logistics-warehousing.md) > Annual salary information is not provided for this position. 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