[All remote jobs](https://jobicy.com/jobs.md)[![PerfectServe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/7e6f5669fc8c9ea0aa484ce7c3058599.jpg)](https://jobicy.com/company/perfectserve.md)[PerfectServe](https://jobicy.com/company/perfectserve.md) # Customer & Field Marketing Manager – US Remote Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/perfectserve.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 75k–85k / yrDepartment[Marketing & Sales](https://jobicy.com/categories/marketing.md)EmploymentFull TimeExperienceOpen levelPublished17 Oct 2026Apply before16 Nov 2026Listing views46Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. PerfectServe is hiring a US-remote Customer & Field Marketing Manager to lead customer expansion marketing, field-event execution, and customer advocacy. The role partners closely with Customer Success, Sales, Product Marketing, and Content to create sales assets, deliver event ROI, and turn customer outcomes into references and case studies. Success is measured through expansion and retention influence, field-influenced pipeline, qualified event meetings, and proof assets produced. The ideal candidate has at least four years of B2B SaaS customer, field, or event marketing experience, with healthcare IT experience preferred. Travel of up to 25% is required. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a broad, highly visible role spanning customer programs, enterprise sales enablement, events, and advocacy rather than a single marketing channel. It requires independently building programs while coordinating outcomes across several internal teams and customer stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$80,000US market range (per year)$75k–$100k0$110.00k AI insightThe employer explicitly lists a base salary range of $75,000-$85,000 USD per year, with a midpoint of $80,000. For a US-remote manager-level B2B SaaS customer and field marketing role, an estimated market range is $75,000-$100,000 USD annually; actual pay may vary with healthcare IT experience, event ownership scope, and customer advocacy program depth. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer marketing](https://jobicy.com/jobs?search_keywords=Customer%20marketing.md)[Field marketing](https://jobicy.com/jobs?search_keywords=Field%20marketing.md)[Event management](https://jobicy.com/jobs?search_keywords=Event%20management.md)[Customer advocacy](https://jobicy.com/jobs?search_keywords=Customer%20advocacy.md)[Reference programs](https://jobicy.com/jobs?search_keywords=Reference%20programs.md)[Case study development](https://jobicy.com/jobs?search_keywords=Case%20study%20development.md)[Sales enablement](https://jobicy.com/jobs?search_keywords=Sales%20enablement.md)[B2B SaaS marketing](https://jobicy.com/jobs?search_keywords=B2B%20SaaS%20marketing.md)[Account-based marketing](https://jobicy.com/jobs?search_keywords=Account-based%20marketing.md)[Customer success partnership](https://jobicy.com/jobs?search_keywords=Customer%20success%20partnership.md)[Pipeline attribution](https://jobicy.com/jobs?search_keywords=Pipeline%20attribution.md)[Marketing ROI](https://jobicy.com/jobs?search_keywords=Marketing%20ROI.md)[Healthcare IT](https://jobicy.com/jobs?search_keywords=Healthcare%20IT.md)[Content collaboration](https://jobicy.com/jobs?search_keywords=Content%20collaboration.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md) Sample interview questionsDescribe a customer advocacy or reference program you have built or improved.I would begin by segmenting customers according to measurable outcomes, relationship strength, and willingness to participate. I would establish a clear intake process with Customer Success, maintain consent and availability records, and track fulfillment speed, reference usage, and resulting pipeline influence. How would you measure the ROI of a field event? I would define success before the event through a target-account list, meeting goals, pipeline targets, and budget assumptions. Afterward, I would measure qualified meetings, opportunities created or influenced, pipeline value, attendance quality, follow-up completion, and cost per meaningful outcome. How do you create sales enablement that representatives will actually use? I partner directly with sellers to understand the objections, deal stages, and customer questions they encounter. I then create concise, modular materials, train teams on the intended use cases, and continuously update assets based on usage data and field feedback. How would you balance simultaneous customer marketing and event priorities? I would use a shared operating calendar with clear owners, milestones, dependencies, and expected business outcomes for each initiative. I would prioritize work based on revenue impact, event deadlines, customer commitments, and available resources, while communicating tradeoffs early to stakeholders. What role can AI play in scaling customer and field marketing content? AI can accelerate first drafts, repurpose approved customer stories into role-specific formats, summarize event feedback, and identify common themes from sales and customer conversations. I would keep human review, customer permissions, brand standards, and factual validation in place for every external-facing asset. Opportunity details ## About this role. ### What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: * In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. * PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place! The Opportunity You own two things that are easy to under-invest in and expensive to ignore: the customers we already have, and the rooms where buyers gather. You run customer and expansion marketing in partnership with Customer Success, and you execute the field and event motion that the segment owners scope. You also own the proof. References, case studies, and advocates are how we win deals and how an acquirer values us. That program is yours to build. What You’ll Own Sales enablement * Build custom sales decks and assets for client engagements, with a focus on enterprise deals. * Run broader enablement: operationalize the master pitch and battlecards PMM owns, onboard reps to the materials, and keep deal assets current. * Be the bridge between marketing’s narrative and what reps actually present in the room. Field and event execution * Execute the events the segment owners scope and recommend: booth, on-site meetings, and follow-through. * Own on-site ROI and the pre- and post-event motion with sales and CS. References, case studies, and advocacy * Own the reference and advocacy program; recruit advocates and turn outcomes into proof. * Partner with Content to produce and PMM for the outcome data. Field enablement * Own field and event enablement materials in partnership with PMM’s core positioning. What You Don’t Own * New-logo demand creation — the segment owners. * Which events we attend (the thesis) — segment owners decide; you execute. * Core positioning and battlecards — PMM. Key Performance Indicators * Expansion pipeline influenced. Customer and expansion pipeline, with Customer Success. * Net revenue retention contribution. Marketing’s influence on retention and expansion. * Event execution ROI. Pipeline and qualified meetings per event, on budget. * Proof produced. References and case studies created — exit-critical. * Field contribution to acute pipeline. Field-influenced pipeline supporting the ABM motion. What We’re Looking For * 4+ years in customer marketing, field marketing, or events in B2B SaaS; healthcare IT preferred. * A program builder who can run events and customer motions at the same time without dropping either. * Comfort partnering closely with Customer Success and Sales. * A reference and advocacy track record. * An AI-first approach to scaling field and customer content. * Ability to travel up to 25% travel Nice to Have * Experience building a customer advocacy or reference program from scratch. * Experience supporting diligence with customer proof points. Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a salary range of $75,000-$85,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. ### Benefits: * Remote first work environment * Health, Dental, Vision, Life and Disability Insurance options available day one. * 401K – with match and immediately vested. * 17 company holidays, 2 floating holidays plus competitive paid time off policy * Internal Advancement Opportunities [PerfectServe](https://www.perfectserve.com/) offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. Show more [Apply now >](https://jobicy.com/jobs/155598-customer-field-marketing-manager-us-remote-3.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Cribl logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/65d82c04-221.jpeg) Cribl Oct 17 New ### [Cloud Partner Sales Manager (Northeast)](https://jobicy.com/jobs/155607-cloud-partner-sales-manager-northeast.md) Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half… * ![Phantom logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/3d0a3a49-221.png) Phantom Oct 17 New ### [Head of Business and Corporate Development](https://jobicy.com/jobs/155596-head-of-business-and-corporate-development.md) Phantom is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets… * ![infisical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/44e19225-221.png) infisical Oct 17 New ### [Field Marketing Manager](https://jobicy.com/jobs/155570-field-marketing-manager.md) Infisical is the open source security infrastructure platform that engineers use for secrets management, certificates, and privileged access management. We help developers and organizations securely manage billions of secrets every… * ![GoFasti logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/07/aeda8301-221.jpeg) GoFasti Oct 17 New ### [Sales Development Representative](https://jobicy.com/jobs/155559-1011-sales-development-representative.md) We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around… * ![Zapier logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/03/Jobicy-210317121153-967239.png) Zapier Oct 17 New ### [Sr. Product Marketing Manager, Enterprise](https://jobicy.com/jobs/155558-sr-product-marketing-manager-enterprise.md) AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here –… * ![GoFasti logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/07/aeda8301-221.jpeg) GoFasti Oct 17 New ### [Campaign Coordinator](https://jobicy.com/jobs/155562-1038-campaign-coordinator.md) We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around… * ![GoFasti logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/07/aeda8301-221.jpeg) GoFasti Oct 17 New ### [Sales Development Rep](https://jobicy.com/jobs/154589-1125-sales-development-rep.md) We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around… * ![Windranger Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6d827f41-221.png) Windranger Labs Oct 17 New ### [Mantle Squad – Global](https://jobicy.com/jobs/153447-mantle-squad-global.md) Mantle Squad Role Overview Mantle Squad Members are community ambassadors who extend the Mantle team by bridging the ecosystem with global Web3 communities through engagement, activations, and localized storytelling. We… * ![Ajax Systems logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/572c9c27-221.png) Ajax Systems Oct 17 New ### [B2B Marketing Manager (ASEAN)](https://jobicy.com/jobs/153416-b2b-marketing-manager-asean.md) Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180… * ![Salesloft logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/8f0ff4d3ba38b945acfa9bbe11e39be1.jpeg) Salesloft Oct 17 New ### [Enterprise Account Director](https://jobicy.com/jobs/153464-enterprise-account-director-2.md) Job Title: Enterprise Account Director Location: United States, Remote This is a fully remote opportunity and can be worked from any location in the United States. ABOUT THE COMPANY: Salesloft… [Browse all jobs](https://jobicy.com/jobs.md)