[All remote jobs](https://jobicy.com/jobs.md)[![SeatGeek logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/72d8f3a6-221.jpeg)](https://jobicy.com/company/seatgeek.md)[SeatGeek](https://jobicy.com/company/seatgeek.md) # Client Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/seatgeek.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 110k–130k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished17 Oct 2026Apply before16 Nov 2026Listing views22Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. SeatGeek is hiring a Client Success Manager to serve as a strategic partner to sports and entertainment clients. The role focuses on improving client revenue, product adoption, commercial performance, and fan experience through data-driven recommendations. The manager will lead business reviews, manage complex client relationships, resolve issues, and coordinate internal teams to deliver outcomes. Candidates need at least four years of relevant client-facing experience, strong executive communication skills, commercial acumen, and confidence using reporting tools. The position is remote within the United States and requires travel to client events of roughly 25–30%. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a commercially oriented customer-success role managing complex accounts and senior stakeholders, with accountability for measurable client outcomes. It requires independent judgment, financial fluency, analytical capability, and frequent cross-functional coordination in a high-growth environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$120,000US market range (per year)$105k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Employer compensation is disclosed as $110,000–$130,000 USD plus performance-based bonus. The annual cadence is inferred from the stated US professional-role pay range and the role context. A reasonable estimated US market range for a Client Success Manager with the required experience is $105,000–$145,000 USD per year, excluding bonus and other benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Client relationship management](https://jobicy.com/jobs?search_keywords=Client%20relationship%20management.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Business reviews](https://jobicy.com/jobs?search_keywords=Business%20reviews.md)[Revenue growth](https://jobicy.com/jobs?search_keywords=Revenue%20growth.md)[Product adoption](https://jobicy.com/jobs?search_keywords=Product%20adoption.md)[Commercial strategy](https://jobicy.com/jobs?search_keywords=Commercial%20strategy.md)[Financial analysis](https://jobicy.com/jobs?search_keywords=Financial%20analysis.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Looker](https://jobicy.com/jobs?search_keywords=Looker.md)[Microsoft Excel](https://jobicy.com/jobs?search_keywords=Microsoft%20Excel.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md)[Presentation skills](https://jobicy.com/jobs?search_keywords=Presentation%20skills.md) Sample interview questionsDescribe a time you used customer data to improve a client's business performance.I would explain the client objective, the data sources and metrics I analyzed, the insight identified, and the recommendation I made. I would quantify the resulting improvement, such as increased adoption, revenue, retention, or operational efficiency, and describe how I maintained alignment after implementation. How would you prepare for and lead a quarterly business review with a senior client executive? I would begin with the client’s strategic objectives and prepare a concise narrative covering performance, product adoption, financial impact, risks, and recommended next actions. I would tailor the discussion to executive priorities, use clear evidence rather than product activity alone, and leave with agreed owners, timelines, and success measures. How do you handle a client issue that requires cooperation from several internal teams? I first clarify the business impact, urgency, desired outcome, and accountable stakeholders. I then establish a shared action plan with clear ownership and communication cadences, keep the client informed without overpromising, and escalate blockers appropriately until the issue is resolved and reviewed. What approach would you take to identify expansion or commercial-improvement opportunities in an existing account? I would examine usage patterns, performance data, client objectives, stakeholder feedback, and gaps between current and potential value. I would validate the opportunity with the client, build a business case tied to measurable outcomes, and coordinate the right internal partners to propose and execute a mutually beneficial plan. How do you build credibility with senior leaders at a client organization? I prepare thoroughly, understand their business model and priorities, and communicate directly about outcomes, tradeoffs, and risks. I build trust by following through on commitments, bringing relevant insights proactively, and connecting SeatGeek’s capabilities to the executive’s strategic and financial goals. Opportunity details ## About this role. ### SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise. This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment. ### What you’ll do * Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions * Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic priorities * Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance * Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success * Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure * Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts * Travel to client events as needed (up to 25-30%) to support client engagement * Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions * Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps * Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations ### What you have * 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus * Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data. * Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations. * Deep understanding of commercial and financial aspects of companies, and how to impact the P&L * Strong communication and presentation skills; you can simplify complexity and speak both client and product * Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus * Problem-solver who takes initiative, navigates ambiguity, and adapts quickly * Collaborative mindset with a “one team” approach to working cross-functionally * Willingness to travel to client locations and events regularly (~25%-30%) * Bachelor’s degree preferred ### Why You’ll Love This Role * You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts * You’ll be part of a team that values commercial impact, not just operational excellence * You’ll collaborate closely with peers in CS and across the company * You’ll get exposure to leadership, both at SeatGeek and with client execs * You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed ### Perks * Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely * A WFH stipend to support your home office setup * Unlimited PTO * Eligible for the SG discretionary annual bonus based on individual and company performance * Up to 16 weeks of fully-paid family leave * 401(k) matching * Student loan matching program * Health, vision, dental, and life insurance * Up to $25k towards family building, reproductive health services and Gender-affirming care * $500 per year for wellness expenses * Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical * $360 per quarter to spend on tickets to live events * Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $110,000 – $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, [click here.](https://seatgeek.com/privacy/USApplicantNotice) ### #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/155599-client-success-manager-5.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Reformation logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/467a8add-221.png) Reformation Oct 17 New ### [Seasonal Customer Love Associate – (Remote – GA based)](https://jobicy.com/jobs/155606-seasonal-customer-love-associate-remote-ga-based.md) Who We Are: Being naked is the #1 most sustainable option. We’re #2. Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Oct 17 New ### [Onboarding Coach](https://jobicy.com/jobs/155580-onboarding-coach-2.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to… * ![WorkWhile logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201029094500-271242.jpg) WorkWhile Oct 17 New ### [Account Manager – Last Mile, Logistics & Warehousing](https://jobicy.com/jobs/155568-account-manager-last-mile-logistics-warehousing.md) Account Manager – Last Mile, Logistics & Warehousing About WorkWhile WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work… * ![Language Services Associates logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2a0ea3d8-221.png) Language Services Associates Oct 17 New ### [International Audio/Video Remote Malay Interpreter](https://jobicy.com/jobs/155563-international-audio-video-remote-malay-interpreter.md) Overview: As an audio/video interpreter for Malay in LSA’s network of Independently Contracted Interpreters, you are responsible for handling audio and video calls on demand and facilitating language communication for… * ![Language Services Associates logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2a0ea3d8-221.png) Language Services Associates Oct 17 New ### [International Audio/Video Remote Soninke Interpreter](https://jobicy.com/jobs/155566-international-audio-video-remote-soninke-interpreter.md) Overview: As an Internationally based audio/video interpreter for Soninke and French or Arabic in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Oct 17 New ### [Implementation Consultant](https://jobicy.com/jobs/154389-implementation-consultant-3.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![Carrot logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/07/005d05de29487ec44cd07bd9d757d4e1.png) Carrot Oct 17 New ### [CSM II](https://jobicy.com/jobs/153459-csm-ii.md) About Carrot: Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each… * ![Demandbase, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/664c17c5-221.jpg) Demandbase, Inc. Oct 17 New ### [Customer Success Manager II](https://jobicy.com/jobs/153361-customer-success-manager-ii-4.md) Introduction to Demandbase: Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B… * ![Tide logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7b00b244-221-1.jpg) Tide Oct 17 New ### [Customer Support Executive with German (Onboarding)](https://jobicy.com/jobs/146331-customer-support-executive-with-german-onboarding.md) ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a… * ![EDB logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c7d3949-221.png) EDB Oct 17 New ### [Senior Customer Success Manager](https://jobicy.com/jobs/149315-senior-customer-success-manager-2.md) A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud,… [Browse all jobs](https://jobicy.com/jobs.md)