[All remote jobs](https://jobicy.com/jobs.md)[![Reformation logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/467a8add-221.png)](https://jobicy.com/company/reformation.md)[Reformation](https://jobicy.com/company/reformation.md) # Seasonal Customer Love Associate – (Remote – GA based) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/reformation.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 18–19 / hourDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentPart TimeExperienceOpen levelPublished17 Oct 2026Apply before16 Nov 2026Listing views57Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This seasonal, part-time customer support role assists Reformation customers across email, text, chat, and other service channels. The associate handles shopping assistance, order support, shipping, fulfillment, returns, and customer feedback while maintaining a warm, brand-aligned experience. Success depends on consistently meeting case-volume and service-performance expectations in a fast-changing peak-season environment. The role requires flexible availability, including evenings, weekends, and holidays, and is remote for candidates based in Georgia. High-performing seasonal associates may be considered for extended or permanent opportunities. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires strong judgment, empathy, multitasking, and detailed knowledge of product, shipping, fulfillment, and returns policies. Peak-season case volumes and the need to support customers across several written channels create a demanding, fast-paced service environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$18.13US market range (per hour)$16–$220$24.20 AI insightThe employer discloses an hourly wage of $17.60–$18.65 USD, with a midpoint of $18.125 per hour. This is a credible disclosed range for a part-time seasonal e-commerce customer support role in Georgia. The estimated US market range for comparable customer service roles is approximately $16.00–$22.00 per hour. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Text support](https://jobicy.com/jobs?search_keywords=Text%20support.md)[E-commerce support](https://jobicy.com/jobs?search_keywords=E-commerce%20support.md)[Order management](https://jobicy.com/jobs?search_keywords=Order%20management.md)[Shipping procedures](https://jobicy.com/jobs?search_keywords=Shipping%20procedures.md)[Fulfillment support](https://jobicy.com/jobs?search_keywords=Fulfillment%20support.md)[Returns processing](https://jobicy.com/jobs?search_keywords=Returns%20processing.md)[Customer relationship management](https://jobicy.com/jobs?search_keywords=Customer%20relationship%20management.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Google Workspace](https://jobicy.com/jobs?search_keywords=Google%20Workspace.md)[Kustomer](https://jobicy.com/jobs?search_keywords=Kustomer.md) Sample interview questionsHow would you handle a customer whose order is delayed and who is frustrated about missing an event?I would acknowledge the frustration, review the order and carrier details promptly, and clearly explain the available information. I would then offer the appropriate options under company policy, such as tracking assistance, a replacement or return solution where eligible, and document the interaction so the customer does not need to repeat their issue. How do you maintain quality while managing a high volume of customer cases? I prioritize cases by urgency and customer impact, use available resources and templates carefully, and stay organized with clear notes and follow-up reminders. I focus on resolving the full issue in each interaction while checking key details such as order status, policy requirements, and the customer’s preferred outcome. Describe how you would assist a customer who is unsure which product to purchase online. I would ask concise questions about their needs, preferences, sizing, occasion, and timeline. Based on their answers, I would recommend relevant products, explain useful details such as fit or availability, and make the experience feel personal without pressuring them to buy. What would you do if a customer requests an exception to a returns policy? I would listen carefully and show empathy, then review the order and policy to understand whether an exception is permitted. If I could not approve the request, I would explain the policy clearly and respectfully, explore any authorized alternatives, and escalate when the situation meets escalation guidelines. How would you share recurring customer feedback with internal teams? I would identify recurring themes, capture specific examples and relevant case context, and summarize the customer impact objectively. I would share actionable feedback with the appropriate team, such as merchandising, operations, or product development, so patterns can inform improvements. Opportunity details ## About this role. Who We Are: Being naked is the #1 most sustainable option. We’re #2. Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of [Fast Company’s Brands That Matter](https://www.fastcompany.com/91235976/brands-that-matter-2024) and winning a [Best Carbon Footprint](https://www.linkedin.com/posts/reformation_we-won-the-award-for-best-carbon-footprint-activity-7069721913526255617-Fz9M/) award, we have big goals like being [Climate Positive by 2025](https://www.thereformation.com/sustainability/climate-positive-roadmap.html?srsltid=AfmBOorhdm3aft0gzf4GzVF8U8qS_eZIefxpuPmL2UPkMg2hjMzTla6f), [Circular by 2030](https://www.thereformation.com/circularity.html), and pushing the whole industry forward along the way. Our work has gotten love in [Drapers](https://www.drapersonline.com/insight/analysis/reformations-award-winning-circularity-ambitions) and [Sourcing Journal](https://sourcingjournal.com/sustainability/sustainability-news/reformation-sustainability-rivet-it-girl-los-angeles-spending-sensitivity-recycling-ref-529521/), and [TIME](https://time.com/7023465/hali-borenstein/) wrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it. We’re a global brand with 50+ stores (and counting) around the world, and our own [sustainable factory in LA](https://www.thereformation.com/sustainability/we-are-reformation.html). We innovate across categories like [accessories](https://wwd.com/accessories-news/handbags/reformation-accessories-expansion-shoes-bags-1236447322/), [swimwear](https://www.elle.com/fashion/shopping/a60229509/reformation-swimwear-launch-2024/), and [sleepwear](https://hypebae.com/2025/4/reformation-good-in-bed-pyjama-collection-campaign), and we reach millions of people with campaigns like [this](https://www.vogue.co.uk/article/laura-harrier-reformation), [this](https://www.youtube.com/watch?v=1EsJTIttah8), and [this](https://www.elle.com/fashion/a46873554/monica-lewinsky-reformation-voting-campaign-interview-2024/). None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. What You’ll Do: * Provide consistently magical customer service across all customer service channels * Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships * Consistently meet and exceed performance goals * Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item * Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible * Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development * Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: * Smart, incredibly organized, and driven towards excellence * Passionate about Reformation’s mission and products * An incredibly friendly person who loves interacting with people and never loses their cool * Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies * Positive and willing to take on any task, big or small * Strong communication skills across all customer service channels, including email, text, and chat * Able to meet deadlines consistently while juggling multiple tasks; excellent with time management * Flexible and able to work in a constantly changing environment * Productive, focused work style to successfully meet case volume expectations Extra Credit: * Prior experience on an e-commerce customer service team * Proficiency with Kustomer and Google Suite Availability: We’re currently hiring for Seasonal roles during our next peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance. * Part-Time: 8–29 hours/week, with occasional weekend shifts required Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most. Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is $17.60 – $18.65 per hour, depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: * Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. * We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. * We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. * We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. * You’ll get access to fertility care support through [Carrot](https://www.get-carrot.com/), and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. * We care about the causes our employees care about so we donate to community efforts on a yearly basis. * We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it—[studies](https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified) show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our [general application.](https://www.thereformation.com/career-listing.html?gh_jid=6749039) Want some more?! –[Sustainability](https://www.thereformation.com/sustainability.html), [Forbes](https://www.forbes.com/sites/eshachhabra/2019/02/21/why-this-la-fashion-brand-went-carbon-neutral-and-wants-customers-to-as-well/#4563df3e37e6),[Fast Company](https://www.fastcompany.com/90815341/reformation-doubling-down-sustainability) Show more [Apply now >](https://jobicy.com/jobs/155606-seasonal-customer-love-associate-remote-ga-based.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![SeatGeek logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/72d8f3a6-221.jpeg) SeatGeek Oct 17 New ### [Client Success Manager](https://jobicy.com/jobs/155599-client-success-manager-5.md) SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. As a Client Success Manager at… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Oct 17 New ### [Onboarding Coach](https://jobicy.com/jobs/155580-onboarding-coach-2.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to… * ![WorkWhile logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201029094500-271242.jpg) WorkWhile Oct 17 New ### [Account Manager – Last Mile, Logistics & Warehousing](https://jobicy.com/jobs/155568-account-manager-last-mile-logistics-warehousing.md) Account Manager – Last Mile, Logistics & Warehousing About WorkWhile WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work… * ![Language Services Associates logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2a0ea3d8-221.png) Language Services Associates Oct 17 New ### [International Audio/Video Remote Malay Interpreter](https://jobicy.com/jobs/155563-international-audio-video-remote-malay-interpreter.md) Overview: As an audio/video interpreter for Malay in LSA’s network of Independently Contracted Interpreters, you are responsible for handling audio and video calls on demand and facilitating language communication for… * ![Language Services Associates logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2a0ea3d8-221.png) Language Services Associates Oct 17 New ### [International Audio/Video Remote Soninke Interpreter](https://jobicy.com/jobs/155566-international-audio-video-remote-soninke-interpreter.md) Overview: As an Internationally based audio/video interpreter for Soninke and French or Arabic in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Oct 17 New ### [Implementation Consultant](https://jobicy.com/jobs/154389-implementation-consultant-3.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![Carrot logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/07/005d05de29487ec44cd07bd9d757d4e1.png) Carrot Oct 17 New ### [CSM II](https://jobicy.com/jobs/153459-csm-ii.md) About Carrot: Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each… * ![Demandbase, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/664c17c5-221.jpg) Demandbase, Inc. Oct 17 New ### [Customer Success Manager II](https://jobicy.com/jobs/153361-customer-success-manager-ii-4.md) Introduction to Demandbase: Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B… * ![Tide logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7b00b244-221-1.jpg) Tide Oct 17 New ### [Customer Support Executive with German (Onboarding)](https://jobicy.com/jobs/146331-customer-support-executive-with-german-onboarding.md) ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a… * ![EDB logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c7d3949-221.png) EDB Oct 17 New ### [Senior Customer Success Manager](https://jobicy.com/jobs/149315-senior-customer-success-manager-2.md) A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud,… [Browse all jobs](https://jobicy.com/jobs.md)