[All remote jobs](https://jobicy.com/jobs.md)[![Zscaler logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/b3234031-221.png)](https://jobicy.com/company/zscaler.md)[Zscaler](https://jobicy.com/company/zscaler.md) # Benefits Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/zscaler.md)ShareRemote from[Ireland](https://jobicy.com/job-region/ireland.md)SalaryEUR 53,200–76k / yrDepartment[HR & Recruiting](https://jobicy.com/categories/hr.md)EmploymentFull TimeExperienceSeniorPublished18 Oct 2026Apply before17 Nov 2026Listing views45Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Benefits Operations Specialist role administers EMEA employee benefit programs across the full employee lifecycle. Core responsibilities include enrollments, leaver processing, qualifying life events, benefits-to-payroll data management, disability and sick-leave claims, and vendor audits. The specialist will resolve complex employee inquiries, reconcile benefit-vendor invoices, and document operational procedures. Success requires strong HR benefits expertise, HRIS and payroll systems proficiency, advanced Excel capability, and the ability to work independently in a fast-paced remote environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role combines detailed benefits administration, payroll data accuracy, insurance and leave-case coordination, and vendor reconciliation across EMEA programs. It requires independent judgment on escalated employee cases while maintaining compliance, service levels, and high data integrity. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job median (per year)Market rate€64,600EU market range (per year)€55k–€75k0€82.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Zscaler discloses a base-pay range of €53,200 to €76,000 EUR. The annual cadence is inferred from the stated full-time professional base-salary context rather than explicitly named as annual. The midpoint is €64,600 per year; an estimated Ireland market range for a benefits operations specialist with 4+ years of experience is €55,000 to €75,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Benefits administration](https://jobicy.com/jobs?search_keywords=Benefits%20administration.md)[HR operations](https://jobicy.com/jobs?search_keywords=HR%20operations.md)[Employee lifecycle management](https://jobicy.com/jobs?search_keywords=Employee%20lifecycle%20management.md)[HRIS](https://jobicy.com/jobs?search_keywords=HRIS.md)[Workday](https://jobicy.com/jobs?search_keywords=Workday.md)[Payroll systems](https://jobicy.com/jobs?search_keywords=Payroll%20systems.md)[Benefits vendor management](https://jobicy.com/jobs?search_keywords=Benefits%20vendor%20management.md)[Leave administration](https://jobicy.com/jobs?search_keywords=Leave%20administration.md)[Disability claims](https://jobicy.com/jobs?search_keywords=Disability%20claims.md)[Advanced Excel](https://jobicy.com/jobs?search_keywords=Advanced%20Excel.md)[Data auditing](https://jobicy.com/jobs?search_keywords=Data%20auditing.md)[Invoice reconciliation](https://jobicy.com/jobs?search_keywords=Invoice%20reconciliation.md)[SOP documentation](https://jobicy.com/jobs?search_keywords=SOP%20documentation.md)[Employee support](https://jobicy.com/jobs?search_keywords=Employee%20support.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md) Sample interview questionsHow have you ensured accuracy when managing benefits enrollment and payroll data?I use documented validation steps, reconcile eligibility and deduction files against HRIS records, and investigate exceptions before each payroll deadline. I also maintain audit logs and recurring quality checks so data issues can be identified and corrected quickly. Describe how you would manage a complex disability or sick-leave benefits case. I would first confirm the employee's eligibility and applicable policy requirements, then coordinate promptly with the employee, payroll team, insurer, and relevant internal partners. I would document each action, protect confidential information, track deadlines, and provide clear status updates until the case is resolved. What is your approach to reconciling benefits vendor invoices? I compare vendor billing to current eligibility, enrollment, and rate data, then investigate discrepancies such as terminated employees, missing dependents, or incorrect coverage tiers. After resolving variances with the vendor and internal stakeholders, I retain supporting documentation and use findings to improve future controls. How would you handle an escalated employee benefits inquiry within a defined SLA? I would acknowledge the issue quickly, clarify the employee's need, review the relevant records and policy, and identify the appropriate resolution path. If another team or provider is needed, I would coordinate ownership, communicate realistic timelines, and follow through until the employee has a clear answer. Give an example of how you would improve an ambiguous benefits process. I would map the current workflow, collect examples of common exceptions, and identify decision points that create inconsistency or delay. I would then define a practical standard process, create an SOP with ownership and escalation criteria, test it with stakeholders, and monitor outcomes to refine it. Opportunity details ## About this role. Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Benefits Operations Specialist to join our team. This a remote role based in Ireland, reporting to the Senior Manager, People Operations EMEA in the People & Culture department. As a Benefits Operations Specialist, you will be a subject matter expert in the day-to-day execution and administration of Zscaler’s EMEA benefit programs. You will serve as the backbone of the benefits function, ensuring that the employee life-cycle from onboarding to off-boarding is handled with precision, empathy, and compliance, focusing on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service. What you’ll do (Role Expectations) * Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge * Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers * Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options * Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing Who You Are (Success Profile) * You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback, knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience * 4+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations * Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency. * Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals * Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation What Will Make You Stand Out (Preferred Qualifications) * Direct experience working within a global, public SaaS or high-growth technology organization * Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment #LI-Remote #LI-LJ1 Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Ireland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits. Base Pay Range €53.200—€76.000 EUR At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler’s hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the [Know Your Rights: Workplace Discrimination is Illegal](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. 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