[All remote jobs](https://jobicy.com/jobs.md)[![Kaseya logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c1ca3e1-221.jpeg)](https://jobicy.com/company/kaseya.md)[Kaseya](https://jobicy.com/company/kaseya.md) # Collections Specialist 12 Month Contract Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/kaseya.md)ShareRemote from[Ireland](https://jobicy.com/job-region/ireland.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentContractExperienceOpen levelPublished18 Oct 2026Apply before17 Nov 2026Listing views42Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Kaseya is hiring a Collections Specialist on a 12-month contract to recover outstanding customer balances and maintain accurate collection records. The role manages customer outreach, payment negotiations, billing disputes, escalations, and collection documentation across a book of accounts. It requires at least two years of collections experience, familiarity with tools such as GetPaid, and strong knowledge of calls, emails, dispute management, and escalation processes. The specialist will collaborate closely with Sales, Finance, Billing, and Customer Success while tracking cash collection, aged receivables, and dispute-resolution metrics. This is a remote role located in Ireland with a results-driven, customer-conscious collections focus. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires confident negotiation, disciplined account follow-up, and accurate handling of billing disputes within applicable collection requirements. Complexity is moderate because success depends on managing competing priorities, internal coordination, and performance metrics across a varied account book. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$55,000US market range (per year)$45k–$65k0$71.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The yearly cadence and USD 55,000 median are inferred estimates for a collections specialist role with at least two years of experience; the estimated market range is USD 45,000–65,000 per year and is not verified employer pay. ## Core skills Skills and capabilities most closely associated with this opportunity. [Accounts receivable collections](https://jobicy.com/jobs?search_keywords=Accounts%20receivable%20collections.md)[Debt recovery](https://jobicy.com/jobs?search_keywords=Debt%20recovery.md)[Payment negotiation](https://jobicy.com/jobs?search_keywords=Payment%20negotiation.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Dispute resolution](https://jobicy.com/jobs?search_keywords=Dispute%20resolution.md)[Account reconciliation](https://jobicy.com/jobs?search_keywords=Account%20reconciliation.md)[Collections documentation](https://jobicy.com/jobs?search_keywords=Collections%20documentation.md)[Aged receivables management](https://jobicy.com/jobs?search_keywords=Aged%20receivables%20management.md)[Cash collection](https://jobicy.com/jobs?search_keywords=Cash%20collection.md)[GetPaid](https://jobicy.com/jobs?search_keywords=GetPaid.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Financial reporting](https://jobicy.com/jobs?search_keywords=Financial%20reporting.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[Billing issue resolution](https://jobicy.com/jobs?search_keywords=Billing%20issue%20resolution.md) Sample interview questionsHow do you prioritize a large book of delinquent accounts?I segment accounts by balance, aging, payment risk, dispute status, and likelihood of recovery. I focus first on high-value and severely aged accounts while setting structured follow-up cadences for the remaining portfolio. Describe how you handle a customer who disputes an invoice and refuses to pay. I listen carefully, document the disputed items, and validate the invoice details against the contract, billing records, and internal notes. I coordinate with the appropriate Billing, Sales, or Customer Success stakeholders to resolve the issue quickly, communicate clear next steps, and pursue payment for any undisputed balance. What collection metrics do you monitor to assess performance? I monitor cash collected, aged AR by bucket, promise-to-pay kept rate, contact rate, dispute volume and age, recovery rate, and escalation turnaround time. These metrics help identify accounts needing action and process issues that delay payment. How do you remain firm in collections while maintaining a positive customer relationship? I am clear, professional, and consistent about payment obligations and available options. I focus conversations on facts, timelines, and practical resolutions while showing respect for the customer's situation and following through on every agreed action. How have you worked with internal teams to improve collection outcomes? I share concise account histories, risk indicators, and required actions with stakeholders so everyone understands the collection strategy. Regular collaboration with billing and customer-facing teams helps resolve invoice errors, commercial questions, and service concerns before they become long-term delinquency. Opportunity details ## About this role. About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in. At Kaseya, we don’t just raise the bar. We build it. Job Summary We are seeking a motivated and experienced Collections Specialist to join our high-performing collections team. This is an exciting opportunity to be part of a team that consistently delivers results and sets the standard for collections excellence. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company, while working closely with internal stakeholders across Billing, Sales, and Customer Success to drive outcomes. The ideal candidate brings strong communication and negotiation skills, a collaborative mindset, and a customer-centric approach to debt collection. Roles & Responsibilities * Initiate contact with customers who have outstanding balances to negotiate and collect payments. * Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues. * Build and maintain strong relationships with internal stakeholders — including Sales, Finance, Billing and Customer Success teams — to align on account strategies, resolve disputes efficiently, and ensure a joined-up approach to collections. * Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information. * Negotiate payment arrangements with customers while considering the company’s policies and financial goals. * Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies. * Prepare and send collection letters, statements, and other necessary documentation to customers. * Ensure compliance with relevant debt collection laws and regulations to avoid legal issues. * Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics. * Provide excellent customer service while being firm and persistent in the collection process. Required Qualifications * Minimum 2 years’ experience in collections execution * Experience utilising collection tools (GetPaid or similar) * Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation Preferred Qualifications * Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results * Strong customer relationship skills (internal and external) * High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment * Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash * Comfortable with call/contact metrics and financial & operational metrics (Cash, Aged AR, 90+, dispute identification & resolution intervals) #IND2 #LI-KH1 Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more [Apply now >](https://jobicy.com/jobs/155677-collections-specialist-12-month-contract.md) > Annual salary information is not provided for this position. 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