[All remote jobs](https://jobicy.com/jobs.md)[![Cribl logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/65d82c04-221.jpeg)](https://jobicy.com/company/cribl.md)[Cribl](https://jobicy.com/company/cribl.md) # Senior Customer Success Engineer Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/cribl.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 80,400–95k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished18 Oct 2026Apply before17 Nov 2026Listing views38Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Cribl is hiring a Senior Customer Success Engineer to drive adoption and customer outcomes for its telemetry platform. The role combines technical advisory work, complex troubleshooting, strategic customer engagement, and scaled enablement through webinars, workshops, and educational content. The successful candidate will work closely with Product, Engineering, Sales, Marketing, Customer Advocacy, and CX Operations to improve adoption, reduce churn risk, and surface customer feedback. Strong knowledge of observability, security, distributed systems, cloud platforms, and enterprise software is central to the position. This is a remote-first UK role that may occasionally require work outside standard hours to collaborate across time zones. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, technically demanding customer-facing role requiring both deep familiarity with observability and security ecosystems and the ability to translate customer goals into adoption strategies. Managing strategic one-to-one engagements alongside scalable programs, data analysis, and cross-functional work increases complexity. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Highly competitive£87,700UK market range (per year)£75k–£100k0£110.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of £80,400–£95,000 GBP. Although no pay cadence is stated, the range is inferred to be annual based on the senior professional role, UK location, and standard base-salary conventions. A reasonable estimated UK market range for a senior technical customer success role is £75,000–£100,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Data Observability](https://jobicy.com/jobs?search_keywords=Data%20Observability.md)[SIEM](https://jobicy.com/jobs?search_keywords=SIEM.md)[Application Performance Monitoring](https://jobicy.com/jobs?search_keywords=Application%20Performance%20Monitoring.md)[Log Management](https://jobicy.com/jobs?search_keywords=Log%20Management.md)[Distributed Systems](https://jobicy.com/jobs?search_keywords=Distributed%20Systems.md)[Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud%20Computing.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Azure](https://jobicy.com/jobs?search_keywords=Azure.md)[Google Cloud Platform](https://jobicy.com/jobs?search_keywords=Google%20Cloud%20Platform.md)[Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20Troubleshooting.md)[Customer Enablement](https://jobicy.com/jobs?search_keywords=Customer%20Enablement.md)[Webinar Delivery](https://jobicy.com/jobs?search_keywords=Webinar%20Delivery.md)[Customer Health Analytics](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Analytics.md) Sample interview questionsHow would you approach improving adoption for a customer that has deployed Cribl but is using only a limited set of platform capabilities?I would begin by reviewing usage, telemetry flows, support history, and the customer's stated business objectives. I would identify the highest-value gaps, create a phased enablement plan with measurable adoption milestones, and pair targeted technical sessions with reusable documentation or workshops. I would then monitor health and usage indicators, adjust the plan based on results, and share outcomes with internal stakeholders. Describe how you would troubleshoot a complex customer issue involving log ingestion or data routing in a distributed cloud environment. I would first define the impact, expected behavior, and scope, then gather relevant configurations, logs, architecture details, and recent changes. I would isolate the issue across source, transport, processing, routing, and destination layers, validating hypotheses with reproducible tests. I would communicate progress clearly, provide practical mitigations where possible, and document root cause and preventive recommendations after resolution. How do you balance high-touch strategic customer engagements with one-to-many customer success programs? I prioritize direct engagement for customers with material business impact, technical complexity, or elevated churn risk, while identifying recurring questions and patterns that can be addressed at scale. I convert repeatable guidance into webinars, office hours, knowledge-base content, and playbooks. This approach preserves tailored support where it matters most while improving reach and consistency for the wider customer base. What metrics would you use to evaluate the effectiveness of a scaled technical enablement program? I would measure registration and attendance, content consumption, completion rates, feature adoption, time to value, support-case trends, customer health changes, retention indicators, and qualitative feedback. I would segment these metrics by customer profile and maturity to identify which programs produce meaningful behavior change. The results would guide content improvements and future targeting. How would you communicate a recurring customer pain point to Product and Engineering teams? I would synthesize the issue using evidence rather than anecdotes, including affected customer segments, frequency, workflow impact, technical reproduction details, and business consequences. I would explain the desired outcome, identify any workarounds, and connect the issue to adoption, retention, or expansion risk. I would maintain a feedback loop with the teams and update customers when priorities or solutions become available. Opportunity details ## About this role. Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role We’re looking for a technically skilled and customer-focused Scaled Customer Success Engineer (CSE) to join our team. In this role, you’ll be instrumental in driving product adoption and ensuring the success of our customers through a combination of tailored 1:1 engagements and scalable 1:many initiatives. You’ll leverage your technical expertise to guide customers through their journey, provide best practice guidance, and contribute to the evolution of our digital enablement programs. As An Active Member Of Our Team, You Will… * Drive Customer Adoption & Enablement: Drive Customer Adoption & Enablement: Develop and deliver impactful enablement materials that boost product adoption and deliver quantifiable business results for our customers. * Provide Technical Expertise & Guidance: Act as a trusted technical advisor, offering in-depth product knowledge and troubleshooting assistance to resolve complex customer issues. * Contribute to 1:Many Initiatives: Collaborate with Customer Advocacy and CX Operations teams to contribute to and participate in 1:many content, including webinars, workshops, and educational materials, to drive broad customer understanding and adoption. * Strategic Customer Engagement: Engage with customers on a strategic level, identifying their business needs and aligning them with our product capabilities to drive successful outcomes. * Customer Advocacy & Feedback: Serve as a vital feedback loop, collaborating with internal teams (Product, Engineering, Sales, Marketing, CX Operations) to champion customer needs, influence product enhancements, and contribute to our digital program’s content strategy. * Data Analysis & Optimization: Utilize data to understand customer behavior, identify common pain points, and contribute insights to optimize both 1:1 and 1:many engagement strategies. * Churn Mitigation & Growth: Proactively identify churn risks and develop strategies to retain and grow the customer base by demonstrating ongoing value. * Process Improvement & Automation: Identify opportunities to leverage automation and other digital tools to enhance efficiency and personalize the scaled customer experience. * Measure & Report: Track key metrics related to customer health, adoption, and engagement, reporting on the effectiveness of your efforts and continuously seeking improvements. * We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours If You’ve Got It – We Want It * Deep Technical Acumen: Strong understanding of the data observability and security space, including technologies like SIEM, APM, logging, and metrics. You should be comfortable with enterprise software, distributed systems, and cloud environments. * Customer Success Mindset: A passion for helping customers succeed, with excellent communication, interpersonal, and presentation skills. You can build rapport quickly and effectively address diverse customer needs. * Problem-Solving & Analytical Skills: Exceptional ability to diagnose and resolve complex technical challenges, analyze data to identify trends, and make data-driven decisions. * Strategic Thinking: Capability to understand customer business objectives and translate them into actionable product adoption strategies. * Content Creation & Delivery: Experience in creating and delivering compelling technical content, including presentations, documentation, and live sessions (e.g., webinars). * Collaboration: Proven ability to work cross-functionally with product, engineering, sales, marketing, and other customer-facing teams. * Project Management: Strong organizational skills with the ability to manage multiple priorities and projects simultaneously in a fast-paced environment. * Experience with Customer Success Tools: Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus. * BONUS: Experience in a similar scaled customer success or technical account management role. * Experience with various cloud providers (AWS, Azure, GCP). * Willingness to learn * Multi-lingual (French, Spanish, and/or German) #LI-KM1 #LI-Remote The salary for this role is dependent on country of employment and will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl offers a benefits package that may include retirement/pension support, paid holidays and paid time off, remote office setup support, equity, and other wellness and support programs. Benefits vary by country in accordance with local requirements and market practice. Base Salary Range £80,400—£95,000 GBP Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/). 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