[All remote jobs](https://jobicy.com/jobs.md)[![6sense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/b5ec98b2-221.png)](https://jobicy.com/company/6sense.md)[6sense](https://jobicy.com/company/6sense.md) # IT Support Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/6sense.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 73,577–103,913 / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished18 Oct 2026Apply before17 Nov 2026Listing views39Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. 6sense is hiring an IT Support Specialist to deliver Tier 1 and Tier 2 support for a global, remote-first workforce. The role supports macOS, Windows 11, Microsoft 365, collaboration tools, SaaS applications, endpoint management, and identity systems. Responsibilities include user lifecycle administration, asset management, documentation, executive and meeting support, and IT service improvement. The successful candidate will also use scripting and workflow automation to reduce manual work and support responsible adoption of AI platforms such as Microsoft Copilot and Claude. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a mid-level end-user IT support role requiring broad hands-on knowledge across operating systems, SaaS administration, IAM, endpoint tooling, and automation. The global remote environment and executive support needs add operational complexity, though the role is primarily Tier 1 and Tier 2 rather than senior infrastructure engineering. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$88,745.28US market range (per year)$70k–$105k0$115.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of $73,577.25–$103,913.30 USD. Yearly cadence is inferred because the role is a full-time US professional IT support position and the stated range aligns with annual compensation conventions. The midpoint is $88,745.275 per year, which is within an estimated US market range of $70,000–$105,000 annually for a mid-level IT Support Specialist with identity, endpoint-management, and automation responsibilities. ## Core skills Skills and capabilities most closely associated with this opportunity. [IT support](https://jobicy.com/jobs?search_keywords=IT%20support.md)[Help desk](https://jobicy.com/jobs?search_keywords=Help%20desk.md)[macOS](https://jobicy.com/jobs?search_keywords=macOS.md)[Windows 11](https://jobicy.com/jobs?search_keywords=Windows%2011.md)[Microsoft 365](https://jobicy.com/jobs?search_keywords=Microsoft%20365.md)[Microsoft Teams](https://jobicy.com/jobs?search_keywords=Microsoft%20Teams.md)[Slack](https://jobicy.com/jobs?search_keywords=Slack.md)[Zoom](https://jobicy.com/jobs?search_keywords=Zoom.md)[Okta](https://jobicy.com/jobs?search_keywords=Okta.md)[Entra ID](https://jobicy.com/jobs?search_keywords=Entra%20ID.md)[Single sign-on](https://jobicy.com/jobs?search_keywords=Single%20sign-on.md)[Multi-factor authentication](https://jobicy.com/jobs?search_keywords=Multi-factor%20authentication.md)[Intune](https://jobicy.com/jobs?search_keywords=Intune.md)[Endpoint management](https://jobicy.com/jobs?search_keywords=Endpoint%20management.md)[PowerShell](https://jobicy.com/jobs?search_keywords=PowerShell.md) Sample interview questionsHow would you troubleshoot a user who cannot access a SaaS application through Okta?I would first confirm the scope of the issue and check whether the user can sign in to Okta itself. I would then review the user's group membership, application assignment, MFA status, and any relevant Okta system logs. If the SSO flow succeeds but access still fails, I would validate the downstream application's user provisioning and role configuration before documenting the resolution. Describe an automation you would create to improve an IT support process. I would automate a common onboarding workflow that collects approved access requirements, provisions standard accounts and groups, assigns software, and creates a documented asset record. Using PowerShell, Workato, or an appropriate API-based workflow, I would include approval checks, error notifications, and audit logging. This reduces manual work while improving consistency and turnaround time. How do you prioritize multiple urgent support requests in a remote-first environment? I assess business impact, number of affected users, security risk, and time sensitivity. A widespread login outage or executive meeting failure would take priority over a routine individual request, while I would acknowledge every requester and provide realistic status updates. I would also escalate according to documented incident procedures when the issue exceeds my access or ownership. What steps would you take to secure a lost company laptop? I would verify the device and user details, assess whether sensitive data may be exposed, and immediately use the endpoint-management platform to locate, lock, or wipe the device as appropriate. I would revoke active sessions or credentials if needed, notify security stakeholders, and document the incident. I would then coordinate a replacement device and ensure the employee can return to productive work securely. How would you support responsible use of AI tools such as Microsoft Copilot or Claude Enterprise? I would help users understand approved use cases, data-handling rules, and access controls before enabling the tools. I would work with security and legal teams to ensure the platform configuration follows company governance requirements, including identity integration and auditability. I would also maintain clear knowledge articles and collect user feedback to improve adoption without compromising security. Opportunity details ## About this role. Our Mission: 6sense’s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. IT Support Specialist ### About the Role 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms. You’ll support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We’re looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive. ### What You’ll Do * Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions. * Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments. * Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes. * Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services. * Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato. * Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike. * Maintain accurate asset inventory and device lifecycle management. * Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices. * Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency. * Create and maintain documentation, knowledge articles, and standard operating procedures. * Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events. ### What We’re Looking For * 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing. * Experience supporting macOS and Windows environments. * Hands-on experience with Microsoft 365, Teams, Slack, and Zoom. * Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA. * Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms. * Strong troubleshooting, communication, and customer service skills. * Experience working in a fast-paced, remote-first environment. * Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools. * Interest in AI technologies such as Microsoft Copilot and Claude. * Strong attention to detail, ownership, and a continuous improvement mindset. ### Bonus Points * Experience administering Okta, Entra ID, Intune, or Iru. * Experience with Workato or workflow automation platforms. * Experience supporting AI platforms and governance practices. * ITIL, Okta, Microsoft, Apple, or security-related certifications. * Experience supporting executive stakeholders and globally distributed teams. ### Success in This Role You’ll thrive in this role if you’re customer-obsessed, highly organized, technically curious, and motivated to improve how IT services are delivered. Success will be measured through service quality, SLA performance, knowledge sharing, asset management accuracy, and contributions to automation and process improvement. Base Salary Range: $73,577.25 – $103,913.30. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: [California Recruitment Privacy Notice and Policy](https://6sense.com/california-recruitment-privacy-notice/) Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [jobs@6sense.com](mailto:jobs@6sense.com)[.](mailto:jobs@6sense.com) We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [jobs@6sense.com](mailto:jobs@indeed.com) Show more [Apply now >](https://jobicy.com/jobs/155698-it-support-specialist-3.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Elation Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63d37d95-221.jpeg) Elation Health Oct 18 New ### [Manager, Customer Support](https://jobicy.com/jobs/155705-manager-customer-support.md) Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful, world-class experience… * ![PerfectServe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/7e6f5669fc8c9ea0aa484ce7c3058599.jpg) PerfectServe Oct 18 New ### [Technical Support Specialist – Tier 1 – US Remote](https://jobicy.com/jobs/155701-technical-support-specialist-tier-1-us-remote.md) What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Oct 18 New ### [Technical Support Engineer, APAC](https://jobicy.com/jobs/155669-technical-support-engineer-apac.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Fieldguide logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/afa73463-221.png) Fieldguide Oct 18 New ### [Product Support Representative](https://jobicy.com/jobs/155643-product-support-representative.md) About Us Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity,… * ![AssetWatch logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/118c6be8-221.png) AssetWatch Oct 18 New ### [Field Service Technician (Mexico)](https://jobicy.com/jobs/153528-field-service-technician-mexico.md) AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every… * ![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg) Customer.io Oct 16 New ### [Email Deliverability Specialist](https://jobicy.com/jobs/155495-email-deliverability-specialist.md) About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io… * ![Nivoda logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/42cf7153-221.jpeg) Nivoda Oct 15 ### [Technical Account Manager (TAM)- US](https://jobicy.com/jobs/155395-technical-account-manager-tam-us.md) About Nivoda 🚀 Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across… * ![Playson logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6f266d9c-221-1.png) Playson Oct 15 ### [Senior Integration Engineer](https://jobicy.com/jobs/153232-senior-integration-engineer.md) About the Role We’re looking for a Senior Integration Engineer to take full ownership of partner integrations – from initial onboarding through to go-live and beyond. This is a delivery-focused,… * ![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Oct 15 ### [Dedicated Linux Desktop & Devices Support Engineer, Singapore](https://jobicy.com/jobs/145994-dedicated-linux-desktop-devices-support-engineer-singapore.md) Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives… * ![RStudio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/7c5f8854-221.jpg) RStudio Oct 14 ### [Senior Solutions Engineer (Post-Sales)](https://jobicy.com/jobs/155315-senior-solutions-engineer-post-sales.md) Posit’s mission is to create free and open-source software for data science, scientific research, and technical communication to enhance the production and consumption of knowledge by everyone, regardless of economic… [Browse all jobs](https://jobicy.com/jobs.md)