[All remote jobs](https://jobicy.com/jobs.md)[![PerfectServe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/7e6f5669fc8c9ea0aa484ce7c3058599.jpg)](https://jobicy.com/company/perfectserve.md)[PerfectServe](https://jobicy.com/company/perfectserve.md) # Technical Support Specialist – Tier 1 – US Remote Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/perfectserve.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 19–19 / hourDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished18 Oct 2026Apply before17 Nov 2026Listing views39Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. PerfectServe is hiring a Tier 1 Technical Support Specialist to provide remote, mission-critical support for healthcare communication and scheduling applications. The specialist will assist physicians, nurses, administrators, and hospital IT teams through phone, chat, and customer-portal channels. Core work includes account administration, end-user training, mobile and web troubleshooting, message-routing diagnosis, configuration changes, and escalation coordination. The role operates on a 24/7/365 team and requires flexibility for day or night shifts, weekends, holidays, and a structured initial training period. This is a US-remote, entry-level to early-career technical support position in the healthcare technology sector. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires methodical troubleshooting of time-sensitive clinical communication issues, including message delivery, connectivity, application configuration, and escalations. Tier 1 scope and structured training moderate the technical complexity, but the healthcare setting and 24/7 service expectations increase operational pressure. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$19US market range (per hour)$18–$260$28.60 AI insightThe employer explicitly states starting compensation of $19.00 USD per hour, with additional shift differential for night and weekend work. For US Tier 1 healthcare software technical support roles, the estimated market range is $18–$26 per hour; actual earnings may be higher when applicable differentials are included. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Healthcare IT](https://jobicy.com/jobs?search_keywords=Healthcare%20IT.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Ticket management](https://jobicy.com/jobs?search_keywords=Ticket%20management.md)[Mobile application support](https://jobicy.com/jobs?search_keywords=Mobile%20application%20support.md)[Web application support](https://jobicy.com/jobs?search_keywords=Web%20application%20support.md)[User account administration](https://jobicy.com/jobs?search_keywords=User%20account%20administration.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Application configuration](https://jobicy.com/jobs?search_keywords=Application%20configuration.md)[End-user training](https://jobicy.com/jobs?search_keywords=End-user%20training.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Verbal communication](https://jobicy.com/jobs?search_keywords=Verbal%20communication.md) Sample interview questionsTell us about a complex technical issue you resolved for a customer. How did you approach it?I would begin by clarifying the impact, gathering relevant details and timestamps, and reproducing or narrowing the issue where possible. I would test likely causes systematically, document my actions, communicate progress to the customer, and confirm the solution before closing the case. If escalation were needed, I would provide a concise summary of symptoms, troubleshooting completed, evidence, and business impact. How would you handle a nurse reporting that an urgent message did not reach the intended physician? I would treat it as time-sensitive, verify the affected users, message details, routing configuration, and timing, then check for account, schedule, device, connectivity, or application issues. I would follow established escalation procedures immediately if patient-care impact is possible, keep the caller informed, and document every action and outcome clearly. How do you manage several support requests arriving through phone, chat, and a ticketing portal at the same time? I prioritize by urgency, customer impact, and established service procedures, with safety-sensitive or operationally critical issues handled first. I acknowledge requests promptly, set clear expectations, keep detailed ticket notes, and use status updates or escalation paths to ensure no issue is lost while I work through competing priorities. How would you explain a technical configuration change to a nontechnical end user? I would use plain language, explain why the change is needed and what the user should expect afterward, then guide them through each step at an appropriate pace. I would avoid unnecessary jargon, ask them to confirm the result, and provide concise follow-up instructions or documentation if needed. This role includes evenings, overnights, weekends, and holiday coverage. How would you maintain reliable performance on an off-hours shift? I would maintain a dependable, distraction-free workspace and follow a consistent schedule that supports alertness and focus. I would use established workflows, communicate proactively during handoffs, document cases thoroughly, and rely on team resources and escalation procedures to deliver the same quality of support regardless of shift. Opportunity details ## About this role. ### What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: * In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. * PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place! ### Position Overview When a nurse can’t reach the right physician at 2am, or a critical alert isn’t routing where it should, our Support Specialists are the ones who fix it. Join PerfectServe’s 24/7/365 support team and help keep clinical communication running for the hospitals, physicians, and care teams who depend on it. ### The Role As a Support Specialist, you’ll support and troubleshoot for PerfectServe’s end users, physicians, nurses, and system administrators. Day to day, that means user account management, end-user education, on-call schedule management, mobile and web application support, and hands-on troubleshooting. ### Compensation and Schedule * $19/hour to start + shift differential for nights/weekends, plus a comprehensive benefits package effective on day one * Most schedules include one weekend day and some holiday coverage * We’re currently hiring for both day and night shifts * Fully remote within the United States * Able to start by November 16, 2026 ### Training New hires onboard and train together on a Monday through Friday, daytime (EST) schedule, with mentorship before moving to your permanent shift. We expect 100% attendance during your first 60 days, this nesting period is what sets you up to succeed once you’re on your own. ### What You’re Bringing * A dedicated, distraction-free home workspace with hardwired or verified reliable high-speed internet, this is a remote, mission-critical support role, so a stable setup matters from day one * A track record of troubleshooting through complex issues methodically, be ready to walk us through a real example: what broke, how you worked the problem, and how you resolved it * Experience supporting customers across multiple channels, phone, chat, and ticketing systems, and comfort managing escalations across all three * A pattern of growth in past roles: taking on more responsibility, training others, or earning a promotion, rather than a string of short, similar stints * Real interest in what PerfectServe does and why healthcare communication matters to you, we’d rather hear that than “the schedule works for me” * Excellent written and verbal communication skills * High customer empathy and a genuine drive to help people * Comfort working in a fast-paced environment with competing priorities * Willingness to work evenings, overnights, and/or weekends ### What You’ll Be Doing * Field incoming client communications via phone, chat, and our online customer portal * Help end-users administer their PerfectServe applications and train them on our phone, mobile, and web tools * Troubleshoot message delivery and content issues, from root-cause diagnosis through configuration fixes * Build and revise user accounts based on established standards * Partner with hospital IT teams to resolve mobile and web connectivity issues * Consult on and configure custom application builds to fit end-user workflows * Collaborate with customer success, integration, and technical teams on escalated issues ### Our Team, Our Culture We’re a distributed team, and we keep cameras on for internal and external meetings, it’s a small thing that keeps us connected and engaged even when we’re not in the same room. ### About PerfectServe PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. ### Environment, Physical & Other Requirements This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 – 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. PerfectServe, Inc. is an Equal Opportunity Employer —–M/F/D/V. Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. We offer a compensation range at $19.00 USD / hour, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. ### Benefits: * Remote first work environment * Health, Dental, Vision, Life and Disability Insurance options available day one. * 401K – with match and immediately vested. * 17 company holidays, 2 floating holidays plus competitive paid time off policy * Internal Advancement Opportunities [PerfectServe](https://www.perfectserve.com/) offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. 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