[All remote jobs](https://jobicy.com/jobs.md)[![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png)](https://jobicy.com/company/cloudbeds.md)[Cloudbeds](https://jobicy.com/company/cloudbeds.md) # Customer Growth Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/cloudbeds.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 120k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceOpen levelPublished19 Oct 2026Apply before18 Nov 2026Listing views42Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Cloudbeds is hiring a Customer Growth Manager to expand revenue from existing hospitality-software customers through outbound, product-led upselling, and cross-selling. The role owns a customer pipeline, pursues quota attainment, and prioritizes high-quality deals with low post-sale fallout. Success requires consultative SaaS sales ability, hospitality operations knowledge, account analysis, and strong stakeholder management. The manager will collaborate with onboarding and product teams while using tools including Salesforce, Zendesk, Groove, Google Business Suite, Canva, and generative AI. This is a remote-first role with limited travel of less than 10%. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires consistent quota performance while identifying and closing expansion opportunities within an existing customer base. It combines consultative selling, hospitality-domain expertise, technical product communication, and cross-functional coordination in a self-directed remote environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$120,000US market range (per year)$85k–$150k0$165k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Cloudbeds states that top performers earn $120,000+ in annual on-target earnings (OTE) with uncapped commission for US-based candidates; it does not disclose a base salary or upper limit. The estimated US annual market range for a SaaS customer-growth or account-expansion sales role is $85,000–$150,000 in total target compensation, depending on experience, territory, and variable-pay mix. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[SaaS sales](https://jobicy.com/jobs?search_keywords=SaaS%20sales.md)[Customer relationship management](https://jobicy.com/jobs?search_keywords=Customer%20relationship%20management.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Consultative selling](https://jobicy.com/jobs?search_keywords=Consultative%20selling.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Hospitality technology](https://jobicy.com/jobs?search_keywords=Hospitality%20technology.md)[Product demonstrations](https://jobicy.com/jobs?search_keywords=Product%20demonstrations.md)[Sales negotiations](https://jobicy.com/jobs?search_keywords=Sales%20negotiations.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Revenue growth](https://jobicy.com/jobs?search_keywords=Revenue%20growth.md)[Generative AI](https://jobicy.com/jobs?search_keywords=Generative%20AI.md) Sample interview questionsHow do you identify upsell and cross-sell opportunities within an existing customer portfolio?I combine account usage data, business goals, support history, renewal timing, and stakeholder conversations to identify gaps where an additional product or feature can create measurable value. I then prioritize opportunities by fit, urgency, expansion potential, and likelihood of adoption. Describe how you would position a complex hotel technology product to a non-technical hotel operator. I would begin with the operator's operational or commercial objective, such as reducing manual work, improving occupancy, or increasing direct bookings. I would translate product capabilities into a clear business outcome, validate the workflow with relevant examples, and use a focused demonstration to show how the solution fits their environment. What steps do you take to ensure an expansion deal has minimal post-sale fallout? I confirm stakeholder alignment, document the customer's desired outcomes, validate technical and operational requirements, and set realistic expectations before closing. I also involve onboarding or product partners early when implementation complexity exists and maintain a clear handoff plan. How do you stay motivated and effective when working against ambitious revenue targets in a remote environment? I use a structured operating rhythm that includes pipeline reviews, daily prospecting blocks, account-prioritization criteria, and measurable activity goals. I monitor conversion rates at each sales stage, adjust quickly when performance data indicates a bottleneck, and communicate proactively with cross-functional partners. Tell us about a time you handled an objection during an account expansion conversation. I first clarify the underlying concern rather than responding immediately to the stated objection. Then I connect the solution to the customer's specific business priorities, provide evidence such as relevant outcomes or workflow examples, and agree on a practical next step that reduces perceived risk. Opportunity details ## About this role. What Makes Cloudbeds Unique At [Cloudbeds](https://www.cloudbeds.com/), we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte’s Technology Fast 500 again, but we’re just getting started. How You’ll Make an Impact: As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual. You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout. What You Bring to the Team: * Meet and exceed ambitious targets and revenue goals set by the customer growth management team. * Develop and maintain strong relationships with key stakeholders and decision-makers. * Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication. * Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives. * Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer’s specific needs. * Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products. * Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve. What Sets You Up for Success: * Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space. * Experience and/or education in hospitality operations. * Strong understanding of hospitality industry trends and challenges. * Ability to build and maintain long-term relationships with clients. * Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions. * Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders. * Self-motivated and goal-oriented, with a relentless drive to exceed targets. * Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I. * Willingness to travel as required (< 10%). Bonus Skills to Stand Out: * Demonstrable success in selling PMS or other hotel tech software. * Languages: English (additional European languages are always a plus!). Compensation: Commission is uncapped, and top performers earn $120k+ in Annual OTE. (The salary is only for US-based candidates). #LI-AC2 Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team redefining what’s possible in hospitality. We’re 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at [cloudbeds.com](https://www.cloudbeds.com/) Cloudbeds [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards): * Winner – Hotel Management Software | HotelTechAwards (2026) * Overall 10 Best Places to Work | HotelTechAwards (2026) * Overall Top 10 Hotelier’s Choice | HotelTechAwards (2026) * Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) * Most Loved Workplace® Certified (2024) * Deloitte Technology Fast 500 (2024) Discover our Benefits: * Remote First, Remote Always * PTO in accordance with local labor requirements * Fully Paid Parental Leave * Home office stipend based on country of residency * Professional development courses in Cloudbeds University * Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE Show more [Apply now >](https://jobicy.com/jobs/155788-customer-growth-manager-3.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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