[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Digital Sales Representative Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished19 Oct 2026Apply before18 Nov 2026Listing views45Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Twilio is seeking a Digital Sales Representative to acquire, retain, and expand nonprofit and social-impact customer accounts using its communications API platform. The role owns the end-to-end sales cycle, including lead qualification, solution selling, forecasting, renewals, upsells, and cross-sells. Success requires technical SaaS or CPaaS sales experience, disciplined Salesforce pipeline management, and the ability to explain technical and financial concepts clearly to varied stakeholders. This is a UK-based remote role with occasional travel for customer or team meetings. The position emphasizes a high-volume, data-informed sales motion while maintaining customer satisfaction and reducing churn. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines quota-carrying account ownership with technical solution selling across a diverse nonprofit customer base. It requires managing many concurrent deals, forecasts, automation initiatives, and cross-functional stakeholders in a fast-changing environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$90,000US market range (per year)$70k–$110k0$121.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence is inferred from the full-time, experienced UK SaaS sales role. Estimated annual market compensation is shown in USD for the configured analysis market and is not employer-verified. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical SaaS sales](https://jobicy.com/jobs?search_keywords=Technical%20SaaS%20sales.md)[CPaaS solution selling](https://jobicy.com/jobs?search_keywords=CPaaS%20solution%20selling.md)[Full sales cycle management](https://jobicy.com/jobs?search_keywords=Full%20sales%20cycle%20management.md)[Lead qualification](https://jobicy.com/jobs?search_keywords=Lead%20qualification.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer acquisition](https://jobicy.com/jobs?search_keywords=Customer%20acquisition.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Pipeline forecasting](https://jobicy.com/jobs?search_keywords=Pipeline%20forecasting.md)[Financial modeling](https://jobicy.com/jobs?search_keywords=Financial%20modeling.md)[Nonprofit sector knowledge](https://jobicy.com/jobs?search_keywords=Nonprofit%20sector%20knowledge.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Sales automation](https://jobicy.com/jobs?search_keywords=Sales%20automation.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsDescribe how you would sell a technical communications solution to a nonprofit customer with limited technical resources.I would first uncover the organisation's mission, operating constraints, target audiences, and current communication workflows. I would then connect a small number of platform capabilities to measurable outcomes, use relevant nonprofit examples, and propose a phased implementation with clear success criteria and internal technical support. How do you maintain forecast accuracy while managing a large book of business? I use consistent opportunity stages with evidence-based exit criteria, document next steps and stakeholders in Salesforce, and review deal risks weekly. I also segment accounts by renewal date, expansion potential, engagement level, and risk indicators so that my forecast reflects both pipeline value and confidence. Give an example of how you would identify an upsell opportunity in an existing account. I would review product usage, customer goals, support signals, and changes in the customer's programmes or audience volume. If usage suggests that additional messaging channels, authentication, or automation could improve reach or reliability, I would validate the need with stakeholders and build a value case tied to their mission and operational metrics. How would you balance revenue goals with the needs of social-impact customers? I would focus on durable customer value rather than pushing features that do not solve a meaningful problem. By understanding the customer's mission, budget cycle, and desired outcomes, I can recommend an appropriately scoped solution that supports adoption, retention, and sustainable account growth. How do you explain complex technical and financial details to senior non-technical stakeholders? I begin with the business problem and desired outcome, then use plain language, concise visuals, and relevant examples to explain the solution. I separate essential decisions from technical implementation detail, quantify the expected value where possible, and confirm understanding before moving forward. Opportunity details ## About this role. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Digital Sales Representative Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. ### About the job This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good. Responsibilities In this role, you’ll: * Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers. * Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs. * Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise * Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results. * Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform. * Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. * Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn * Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team. * Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions. * Have world-class interpersonal and communication skills to make complex technical and financial details sound simple. * Ability to balance competing priorities and manage multiple projects/deals at the same time. ### Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: * At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance. * Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems. * Demonstrated track record of managing business forecasts and financial models. * Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. * Analytical account development strategy based on using data to find opportunities and prove value. * Entrepreneurial mindset with appetite to define processes and build programs. * Record of delivering revenue and gross profit results * Deep personal interest in the social impact market and dedicating your career to making a positive difference. * Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple. * High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change. * Strong process-orientation, focus on amplifying improvements in your own work by improving systems and processes across the team. * World-class organization, prioritization, and documentation skills. * Experience with social impact and public sector entities is a plus. Location This role will be remote, and based in the UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more [Apply now >](https://jobicy.com/jobs/155892-digital-sales-representative-2.md) > Annual salary information is not provided for this position. 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