[All remote jobs](https://jobicy.com/jobs.md)[![Fresh Prints logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d38b1af3-221.jpeg)](https://jobicy.com/company/fresh-prints.md)[Fresh Prints](https://jobicy.com/company/fresh-prints.md) # Customer Service Associate Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/fresh-prints.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUSD 550–700 / moDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished19 Oct 2026Apply before18 Nov 2026Listing views39Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Fresh Prints is hiring a remote Customer Service Associate in the Philippines to manage client inquiries across email, text, chat, and phone. The role owns support tickets from initial response through resolution, documents interactions accurately, and coordinates with Sales, Operations, and Production. Success is measured through quality assurance, response and resolution times, ticket volume, and reliable shift attendance. Candidates need at least 1.5 years of customer-facing support experience, strong written communication, sound judgment, and comfort working independently in a fast-paced environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires handling multiple customer conversations, meeting defined service metrics, and resolving issues accurately across several channels. It is moderately difficult because associates must balance independent judgment, detailed documentation, and timely escalation in a high-volume setting. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per month)Market rate$625US market range (per month)$500–$8000$880.00 AI insightThe employer explicitly states a base salary of USD 550–700 per month, with a midpoint of USD 625 per month. Estimated monthly market pay for a remote customer support associate in the Philippines is USD 500–800; this is an AI estimate rather than verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Ticket management](https://jobicy.com/jobs?search_keywords=Ticket%20management.md)[CRM systems](https://jobicy.com/jobs?search_keywords=CRM%20systems.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Verbal communication](https://jobicy.com/jobs?search_keywords=Verbal%20communication.md)[Issue resolution](https://jobicy.com/jobs?search_keywords=Issue%20resolution.md)[Customer documentation](https://jobicy.com/jobs?search_keywords=Customer%20documentation.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md) Sample interview questionsHow do you manage several customer conversations at the same time without compromising quality?I prioritize requests based on urgency, customer impact, and service-level expectations. I use clear ticket notes and task reminders to track follow-ups, then review each response for accuracy and tone before sending it. Describe how you would handle a customer issue that you cannot resolve immediately. I would acknowledge the concern promptly, clarify the relevant details, and explain the next step and expected update time. I would document the case, engage the appropriate internal team, retain ownership of communication, and keep the customer informed until it is resolved. What does customer-first decision-making mean to you? It means understanding the customer's actual need, communicating transparently, and seeking the most helpful policy-aligned resolution. I also consider the long-term customer experience rather than focusing only on closing a ticket quickly. How do you ensure your ticket documentation is useful to teammates? I record the customer’s issue, key facts, actions taken, promised follow-ups, and any escalation context in a concise and structured way. This allows another teammate to understand the case quickly and prevents customers from needing to repeat themselves. How do you respond to feedback about a repeated error or a low quality score? I review the specific example carefully, identify the underlying gap in my process or knowledge, and apply the feedback to similar cases immediately. I would also track my progress and ask for clarification or coaching if needed to ensure the issue does not recur. Opportunity details ## About this role. ### Support a multi-million dollar business’ supply-chain & logistics team Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools. The Customer Experience Associate (what we call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience. ### Performance Expectations A successful associate will: * Consistently meet productivity and quality benchmarks * Demonstrate strong attention to detail in documentation and communication * Apply feedback to reduce repeat errors * Show ownership of tickets from start to resolution * Prioritize customer-first decision-making * Maintain reliability and accountability during assigned shifts ### Key Responsibilities * Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner * Resolve customer issues accurately while adhering to company policies and service standards * Maintain detailed and accurate documentation in tickets and internal systems * Ensure proper ownership of customer conversations, including follow-ups and handoffs * Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift) * Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs * Maintain professionalism and brand standards in all client-facing communication * Contribute to process improvements by identifying recurring issues or inefficiencies ### Eligibility and Qualifications * At least 1.5 years of experience in customer support, client services, or a similar customer-facing role * Comfortable working in a fast-paced, metrics-driven environment * Strong written communication skills with the ability to maintain a professional brand voice ### Skills and Competencies * Strong written and verbal communication skills * Attention to detail and organizational ability * Problem-solving and critical thinking skills * Ability to manage multiple conversations simultaneously * Basic data and system navigation skills (CRM, ticketing systems, spreadsheets) * Ability to work independently while knowing when to escalate Job Location: Work From Home / Remote Working Hours (after training period): 5:00 AM to 2:00 PM Philippine Time, Monday to Friday IMPORTANT NOTE: Training period will take around 1-2 months, with the timings of 9:00 PM – 6:00 AM Philippine Time, Monday to Friday Monthly Salary: Between $550 to $700 base (depending on experience) At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees. Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real. Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply. Show more [Apply now >](https://jobicy.com/jobs/155904-customer-service-associate-4.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Oct 19 New ### [Account Management Lead – UK/I](https://jobicy.com/jobs/155934-account-management-lead-uk-i.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Oct 19 New ### [Account Management Lead – Western Europe](https://jobicy.com/jobs/155935-account-management-lead-western-europe.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Hopper logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201020164254-931520.jpg) Hopper Oct 19 New ### [Customer Success -Travel Operations Specialist](https://jobicy.com/jobs/155902-customer-success-travel-operations-specialist-2.md) Travel Operations Specialist About the Role Hopper’s Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Oct 19 New ### [Hypercare Representative (LATAM)](https://jobicy.com/jobs/155794-hypercare-representative-latam-2.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to… * ![Bloomreach logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/60790cd5-221.png) Bloomreach Oct 19 New ### [Customer Success Manager](https://jobicy.com/jobs/153544-customer-success-manager-47.md) Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking… * ![SmithRx logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/07/fa1482ea-221.jpeg) SmithRx Oct 19 New ### [Inbound Call Center Representative](https://jobicy.com/jobs/153589-inbound-call-center-representative.md) Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug… * ![Bloomreach logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/60790cd5-221.png) Bloomreach Oct 19 New ### [Senior Business Consultant w/ French](https://jobicy.com/jobs/153548-senior-business-consultant-w-french.md) Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking… * ![Superside logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/01/WRILS-210104060359-501693.jpg) Superside Oct 19 New ### [Account Director](https://jobicy.com/jobs/151032-account-director.md) Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and… * ![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg) Cresta Oct 19 New ### [Customer Engineer, APAC](https://jobicy.com/jobs/150935-customer-engineer-apac.md) Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive… * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Oct 19 New ### [Customer Solution Architect (AMER)](https://jobicy.com/jobs/151044-customer-solution-architect-amer.md) Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are… [Browse all jobs](https://jobicy.com/jobs.md)