[All remote jobs](https://jobicy.com/jobs.md)[![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg)](https://jobicy.com/company/dandy.md)[Dandy](https://jobicy.com/company/dandy.md) # Customer Experience – Dental Lab Technician (French/English) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dandy.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md)SalaryCAD 33–37 / hourDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished20 Oct 2026Apply before19 Nov 2026Listing views32Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Dandy is hiring a bilingual French/English Dental Lab Technician to provide real-time customer experience and clinical technical support to Canadian clinicians. The role combines dental CAD/CAM expertise with live troubleshooting, treatment-plan collaboration, and case-design guidance across chat, phone, and video. The technician will act as a liaison between doctors and internal lab teams while helping ensure quality production outcomes. Candidates need at least three years of dental technician experience, including 3Shape CAD/CAM work on implant and crown-and-bridge cases. This is a remote, full-time Canada-based position working an 8 a.m.–5 p.m. ET shift. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires specialized dental laboratory knowledge, 3Shape CAD/CAM capability, and sound judgment on complex clinical cases. It also demands fast, accurate support across multiple live clinician conversations while maintaining high quality standards. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job median (per hour)Market rateC$35CA market range (per hour)C$32–C$420C$46.20 AI insightThe employer discloses CAD 33–37 per hour, with a midpoint of CAD 35 per hour. The estimated Canadian market range for a bilingual dental CAD/CAM technician providing live clinical support is CAD 32–42 per hour; this is an AI estimate rather than verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Dental laboratory technology](https://jobicy.com/jobs?search_keywords=Dental%20laboratory%20technology.md)[3Shape CAD/CAM](https://jobicy.com/jobs?search_keywords=3Shape%20CADCAM.md)[Implant case design](https://jobicy.com/jobs?search_keywords=Implant%20case%20design.md)[Crown and bridge design](https://jobicy.com/jobs?search_keywords=Crown%20and%20bridge%20design.md)[Digital dental workflows](https://jobicy.com/jobs?search_keywords=Digital%20dental%20workflows.md)[Clinical technical support](https://jobicy.com/jobs?search_keywords=Clinical%20technical%20support.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[French-English bilingual communication](https://jobicy.com/jobs?search_keywords=French-English%20bilingual%20communication.md)[Treatment planning](https://jobicy.com/jobs?search_keywords=Treatment%20planning.md)[Dental scanning](https://jobicy.com/jobs?search_keywords=Dental%20scanning.md)[Case design modification](https://jobicy.com/jobs?search_keywords=Case%20design%20modification.md)[Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md)[Cross-functional communication](https://jobicy.com/jobs?search_keywords=Cross-functional%20communication.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md)[Remote customer support](https://jobicy.com/jobs?search_keywords=Remote%20customer%20support.md) Sample interview questionsDescribe your experience using 3Shape CAD/CAM for implant and crown-and-bridge cases.I have used 3Shape to review scans, design restorations, evaluate margins and occlusion, and prepare implant and crown-and-bridge cases for production. I validate clinical inputs, flag design risks early, and communicate recommended changes clearly to clinicians and lab teams. How would you handle a doctor who is frustrated during a live support call about a scan or case design? I would first acknowledge the concern and clarify the clinical objective. I would then review the available scan and case information, explain the issue in practical terms, offer the best next step, and confirm that the doctor understands the agreed resolution before ending the interaction. How do you ensure effective support in both Canadian French and English? I adjust my terminology and level of detail to the clinician’s preferred language while keeping clinical instructions precise. I summarize key decisions in writing after a call or chat when appropriate, which helps prevent misunderstandings between the doctor and the lab team. What steps would you take when a scan body or implant workflow appears incorrect? I would verify the implant system, scan body selection, scan quality, alignment, and supporting records. If the problem cannot be resolved from the existing information, I would explain the specific missing or inaccurate element to the clinician and coordinate a corrected scan or case update. How do you manage several urgent clinician conversations without compromising quality? I triage requests by patient impact, production deadline, and clinical complexity. I document actions and decisions as I work, set clear expectations on response timing, and escalate cases requiring additional expertise so that every clinician receives an accurate and timely resolution. Opportunity details ## About this role. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We’re looking for experienced and dedicated Customer Experience Dental Lab Technicians in Canada to join Dandy. You’ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor. ### What You’ll Do * Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools. * Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. * Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes. ### What We’re Looking For * Fluent in Canadian French and English, written and verbal, with the ability to deliver clinical guidance and build rapport with doctors in either language. * Based in Canada and legally authorized to work in Canada. * 3+ Years in a Dental Technician Role * 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases * Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices * Technologically adept with the ability to learn and navigate dental design platforms quickly. * Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care. * Previous experience in a customer-facing lab role is preferred. * Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights. * Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly. * Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously. * Desire to work in a fast-growing and rapidly changing fully-digital lab environment. * Ability to meet tight deadlines while maintaining exceptional quality standards across every case. * Available shift(s): 8 am – 5 pm ET Req ID: J-652 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). 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